ReScore Reviews™ (30)

ReScore
Overall Rating 3.43333/5Overall Rating 3.43333/5Overall Rating 3.43333/5rating 3.43333rating 3.43333
Original
Overall Rating 1.96667/5rating 1.96667rating 1.96667rating 1.96667rating 1.96667
88% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Regina B. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the service team is excellent"
Customer Service Rep was excellent as always and I was in and out in a very timely manner.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 08:18 PM
Robert T. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Very sufficient and professional
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/18/2017 06:41 PM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/19/2017

Thank you for giving us a perfect rating and for recommending our business to other potential customers.Your service advisor Will and our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Maurice E. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Service"
Cousity
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:36 PM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/19/2017

Thank you for giving us a perfect rating and for recommending our business to other potential customers. Your service advisor Dmitri and our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Verified Customer on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service"
As long as I have a Hyundai I'll be there for service
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 12:02 PM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/19/2017

We appreciate your positive feedback about our business and our service. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Melyssa Elizabeth L. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Anything i need i am always taken care of.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 11:03 AM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/19/2017

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We appreciate your trust, and loyaly, we’ll do our best to continue to always give you the kind of service you deserve. Thanks again, for your business. We here at Hyundai look forward to seeing you again

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
DELORA S. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"responsiveness to needs"
Great place to get your car serviced in a timely fashion!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 09:17 AM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/19/2017

Thank you for your review and for choosing Pohanka for your service. I’m happy that your service advisor Sean ensured that your time here was efficient and that you enjoyed your service. We here at Hyundai will be looking forward to having you again as a guest at our business.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service is always great and prices are comparable to car service chains. Since they use original service parts this provides confidence there will be no issues regarding the warantee.
One comment though is I would recommend being able to schedule oil changes though
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/18/2017 08:34 AM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/19/2017

We appreciate your trust, review and loyalty, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service always"
This dealership provides excellent service(s) always. If you have a Hyundai, Honda or Volkswagen this is the place to go for your oil change and service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/15/2017
Service Type: Repair
Review Created: 10/17/2017 02:42 PM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/18/2017

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Donda W. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tucson Limited Oil Change "
Nice advisors and clean dealership.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/15/2017
Service Type: Repair
Review Created: 10/17/2017 01:45 PM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/17/2017

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
CLARENCE H. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service and friendly people
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/08/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:35 AM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/17/2017

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure your service advisor Malcolm and our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Verified Customer on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"recall"
went in for recall and it went well
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 11:01 AM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/17/2017

We appreciate your trust, and thank you for your review and for choosing Pohanka for your service. I am happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ALDRINA D. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service and friendly staff."
Will return for all my vehicle needs.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/15/2017 08:39 AM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/16/2017

Thank you for giving us a perfect rating and for recommending our business to other potential customers. Your service advisor Will appreciates the time you took out to write this review and is delighted you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Jacqueline H. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My car"
Customer service was excellent
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/14/2017 06:43 AM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/16/2017

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. Your service advisor Dmitri is enlightened with your kind review and is looking forward to seeing you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Lauren J. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Timely
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/08/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:59 PM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/16/2017

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. Your service advisor Malcolm is elated with you positive review and is looking forward to seeing you again!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
CONSTANCE M. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is friendly and they get in and get you out"
the service people are very nice . Everyone is friendly
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/13/2017 03:56 PM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/16/2017

Thank you for your review and for choosing POHANKA for your fast and speedy service. I am happy that you enjoyed your service with Will and we here at POHANKA are looking forward to having you again as a guest at our business.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Yolanda N. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the staff"
great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/13/2017 05:49 AM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/13/2017

Thank you for your wonderful review and for choosing POHANKA for your service.Your service advisor Dmitri is pleased to hear that you enjoyed your service and we here at POHANKA are looking forward to having you again as a guest at our business.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
Customer Service Liaison

New Thinking. New Possibilities.
Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Always consistent friendly service
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/12/2017 01:24 PM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/12/2017

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our your service advisor Miguel and the entire Pohanka staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
Customer Service Liaison

New Thinking. New Possibilities.
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The first greeting I received as I entered the door. "
Dimitri greeted my spouse and I with open hands as we walked towards the desk . He promised he wod stay with my vehicle until the work was done, and he did, giving us an update as the job was being done. Thank u to the mechanics and all d staff .
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:05 PM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/12/2017

Your service advisor Dmitri and the entire Hyundai family would like to say that we appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at POHANKA look forward to seeing you again.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
Customer Service Liaison

New Thinking. New Possibilities.
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"FREE!!!!!!!! Oil Change and Recall all in one!"
I came in for a oil change and my car was scheduled for a recall. The crew informed me and my oil change was free.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/11/2017 11:14 AM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/11/2017

Thank you for providing your feedback. Brian appreciates the time you have taken and will actively continue to do all he can to make every experience, the best experience.

New Thinking. New Possibilities.
Verified Customer ReScore Review on 10/12/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Most employees are curtious. "
Most employees are polite & professional.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 10/08/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:03 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Need to be more professional & customer friendly"
Need to work on friendliness
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 10/08/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:03 PM
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Asia L C., Customer Service Liaison at Pohanka Hyundai responded on 10/11/2017

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

New Thinking. New Possibilities.
Displaying Review 1 - 20 of 1436 in total