Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1599 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.4054065/5Overall Rating 4.4054065/5Overall Rating 4.4054065/5Overall Rating 4.4054065/5rating 4.4054065
Original
Overall Rating 2.35135/5Overall Rating 2.35135/5rating 2.35135rating 2.35135rating 2.35135
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


VW
Vincent W.
Millsboro, DE
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
timely servive
service is usually performed better then estimated time quoted,

JB
Judith B.
Seaford, DE
2017 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Pohanka Serice
I was immediately made comfortable by the service representative's friendly manner and attention to a new customer in an unfamiliar dealership. He took his time getting my information and making me feel welcome. The waiting time was reasonable and waiting area was clean and comfortable. I will certainly continue having my car serviced at Pohanka Hyundai of Salisbury.

RW
Robert W.
Millsboro, DE
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Fast repair
Austin handled our problem efficiently.

JM
Judith M.
Millsboro, DE
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Customer service.
Great customer service. Very good at explaining things that need to be done and the estimated cost up front. Very polite and well mannered.

HB
Howard B.
Salisbury, MD
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Sonata 2016
Your service department and Stanley in sales.

LB
Lokisha B.
Salisbury, MD
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Exceptional Service
Great customer service

JB
Joyce B.
Salisbury, MD
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
GOOD SERVICE DEPARTMENT
CONVENIENT HOURS FOR SERVICE AND EASY TO GET AN APPOINTMENT.

PF
Peggy F.
Salisbury, MD
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Personal was very nice
Very nice people, very efficient. Would recommend to anyone.

RG
Ronald G.
Berlin, MD
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
New key battery
Replaced key battery
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/17/2018

Thank you  


LG
Leslie G.
Greenbush, VA
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
The service is consistant.
The over filled oil problem is still repeating after almost 3 years.
The last service left it touching the letter "F"
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/17/2018

Thank you  for providing us with feedback.


Verified Customer
Seaford, DE
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
good service
Told me exactly what needed done. Did it.
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/17/2018

Thank you 


AS
Anthony S.
Selbyville, DE
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Good service
Good service
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/17/2018

Thank you 


AP
Anthony P.
Millsboro, DE
2015 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2018 Category: Service
Pohanka Hyundai Of Salisbury
Very disappointed in our service cost. For an oil change and tire rotation Pohanka was $30.00 more than any other Hyundai dealer who did previous service on our three Sonata Limited vehicles.
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/13/2018

Thank  you for  providing us  with feedback.  We are looking  into your  concern.


JP
Jayesh P.
Millsboro, DE
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Excellent service!!
Good people and excellent service!
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/17/2018

Thank you 


SS
Samuel S.
Salisbury, MD
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Its good
It was good
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/17/2018

Thank you 


WP
William P.
Selbyville, DE
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
No comment
I just wish they would stop touching things turn them on and off
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/17/2018

Thank you for  providing us  with feedback.


WN
Wayne N.
Ocean City, MD
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Service
Excellent service, outstanding staff!
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/17/2018

thank you 


GG
Gary G.
Laurel, DE
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Service
Austin was our CSR he was wonderful . Shopped at mall while the car was being done .
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/10/2018

Thank you 


JK
James K.
Pocomoke City, MD
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
15,000 mile Maintenance
The Service Writer was prompt, courteous, and professional during check-in and during check-out. He answered all my questions without giving me "off-the-cuff" answers. During the time of service he advised me of the progress. Customer service is a dying art in many businesses today, and excellent customer service is something I value because it causes me to return to the place of business and to highly recommend it to my friends and family. I have, and will continue to, recommend Pohanka Hyundai! Oh, I have to also mention that the customer waiting area is comfortable and offers free refreshments and a charging station for your personal electronic devices!
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/10/2018

Thank you 


TC
Toccara C.
Salisbury, MD
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Great service
Hyundai service always has great customer service. Everyone is so nice and friendly.
Shannan P. from Pohanka Hyundai of Salisbury responded on 09/07/2018

Thank you for providing us with feedback.  We appreciate  you !!