Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

1497 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.4054065/5Overall Rating 4.4054065/5Overall Rating 4.4054065/5Overall Rating 4.4054065/5rating 4.4054065
Original
Overall Rating 2.35135/5Overall Rating 2.35135/5rating 2.35135rating 2.35135rating 2.35135
93% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


LD
Lauren D.
Ocean City, MD
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
No Matter What
I know no matter where I am or how far away I am I will always bring my car back to Salisbury to the Pohanka that I bought my Hyundai from because of the great service.

PC
Phillip C.
Lewes, DE
2016 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
good quality people
n/a

MG
Mary G.
Lewes, DE
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Always nice, comfortable chairs, TV and snacks.
Every time I come for service very nice. This time it was going to take longer so I asked if they could drop me off at the mall. No problem. And promptly picked me up. Also asked if i wanted a car wash. Thank You

OS
Olivia S.
Selbyville, DE
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
My visit
The price was clear. The time for repairs were clear. And they were clear in exolaining what was found during the service

PM
Patricia M.
Crisfield, MD
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Customer service
They gave me excellent service but I must say that although the car wash was complimentary they did a terrible job
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/13/2018

Thank you  


TH
Timothy H.
Ocean Pines, MD
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
service
Always friendly and accommodating staff even when it is packed with repairs. Since there are no appointments repair times can be quite long.
Strongly suggest appointments so waiting times can be controlled and minimized.
I have stopped in twice where it was so crowded i left and came back another day
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/13/2018

Thank you for providing us with feed back.


WH
William H.
Laurel, DE
2013 Hyundai Elantra Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Car service
Great service, even better staff
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/11/2018

Thank you 


PS
Philip S.
Delmar, MD
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Expedient service.
I was not told of Senior Discount after I asked for any Specials. I will know next time to ask for the Senior Discount.
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/11/2018

Thank you 


PG
Peter G.
Millsboro, DE
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great Service
We brought our Hyundai in for repairs and the response was quick and all our questions answered. We had a very positive experience.
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/10/2018

Thank you 


AC
Angela C.
Fruitland, MD
2004 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Good job.
Courteousness.
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/10/2018

Thank you 


SB
Sandy B.
Delmar, DE
2004 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
very friendly, clean place
I have been going here for years. Great team. Great service. Very clean.
I anticipate buying my next car from them.
Thank you so much!
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/10/2018

Thank you  


JT
Jazmin T.
Brooklyn, NY
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Helped extremely in a time of need
After losing my keys while on vacation pohanka was the only seamless part of my ordeal. Courteous and Professional, Chad and the rest of the staff at Pohanka, aided me by providing A1 service with a smile. They made me at ease during a difficult time because I was away from home. If I'm ever in Maryland again, pohanka is where i will get my next Hyundai.
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/10/2018

Thank you 


DB
Desyre B.
Crisfield, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
The customer service
Excellent service!
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/09/2018

Thank you 


JP
Joseph P.
Millsboro, DE
2012 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2018 Category: Service
Like pohanka
Didn’t want to write review. The email said survey
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/09/2018

Thank you for providing us  with feedback. We are looking  into your concerns.


HW
Hr W.
Milton, DE
2012 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Rabbi H. Richard White
As usual, speedy, excellent and courteous service. Thanks, guys and gals.
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/09/2018

Thank you 


MB
Mark B.
Ocean Pines, MD
2016 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2018 Category: Service
Service
Have had many isuues over life of lease
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/09/2018

Thank you for  providing us with feedback. We are looking  into  your concern. 


CC
Caliber C.
Ocean City, MD
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Friendly Staff and Great Service
Vaughn Willenberger was great , great service great people at Pohanka . I will be purchasing my next vehicle from you guys as well. Plus Caliber Collision and Pohanka have a great existing relationship that I am proud to be a part of
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/09/2018

Thank you 


Verified Customer
Hebron, MD
2010 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2018 Category: Service
Need Better Diagnostics
Hatch lock on 2010 Hyundai Tuscon NOT fixed. Is this a defect for this model ??
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/06/2018

Thank you for providing us  with feedback.  We are looking  into your concern.


RG
Ronald G.
Berlin, MD
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Service
Service was very good.
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/06/2018

Thank you 


GP
George P.
Berlin, MD
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Great Recall Service
All service is good with friendly, knowledgeable associates. Costs for regular service is a little high.
Shannan P. from Pohanka Hyundai of Salisbury responded on 07/05/2018

Thank you