Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1876 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.4210495/5Overall Rating 4.4210495/5Overall Rating 4.4210495/5Overall Rating 4.4210495/5rating 4.4210495
Original
Overall Rating 2.31579/5Overall Rating 2.31579/5rating 2.31579rating 2.31579rating 2.31579
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CW
Cherry W.
Salisbury, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Great customer service
Everytime I come I am greet with a smile and very politely. Employees speak and ask what I need and even when they don’t know an answer to a question they always say I will check with another Dept.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/20/2019

Thank you 


KL
Keith L.
Ocean View, DE
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Well received for warranty work.
I recently moved to the area from Pennsylvania and was referred to the Dealer following a Diagnostics review at a local mechanic.
I was informed that the work should be covered by the factory warranty.
From the time I contacted the Dealer, and the overall customer experience left me feeling like my business mattered. They were excellent in every way.
I'm a very satisfied Hyundai customer! Please keep up the great work. You were really noticed!
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/20/2019

Thank you 


VP
Vanessa P.
Millsboro, DE
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
THE KINDNESS OF THE SERVICE STAFF - THEIR KNOWLEDGE
THE SERVIE STAFF AT POHANKA HYUNDAI ARE VER NICE AND VER KNOWLEDGEABLE THE AREA IS ALWAYS CLEAN
THE TREAT THEIR CUSTMOMERS WITH KINDNESS AND RESPECT I RECOMMEND PHANKA HYUNDAI OF SALISBURY TO EVERYBODY
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/20/2019

Thank you 


AB
Agnieszka B.
2, East New Market, MD
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
The customer service was great.
Service Writer delivered exactly what he said he would. Everything was perfect! Thank you.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/20/2019

Thank you 


RH
Ronnell H.
Princess Anne, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Service and Great Attitude of Staff
GREAT overall
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/20/2019

Thank you 


TP
Tyre P.
Salisbury, MD
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Mrs Tyre/Rebecca Padgett
Pohanka service staff continue to do great work and aim to please.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/20/2019

Thank you 


BP
Bruce P.
Salisbury, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Comments
Why do I have to put something in here if I am completely satisfied. This becomes a pain in the ass to fill out
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/20/2019

Thank you 


JE
Joseph E.
Salisbury, MD
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Return Visit
As always great service.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/20/2019

Thank you 


Verified Customer
Hebron, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Friendly, efficient service
I took my car for routine service. I was informed that there might be a longer wait than normal because of the amount of cars that were ahead as d of me. I decided to wait and was pleasantly surprised that my car did not take as long to service as expected. Very satisfied.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/20/2019

Thank you 


NB
Norman B.
Princess Anne, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Service Dept.
Always great service. Location and complimentary rides are a bonus.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/20/2019

Thank you 


HW
Hr W.
Milton, DE
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Rabbi H. Richard White
Great courteous and quick and super service
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/14/2019

Thank you 


PL
Phyllis L.
Snow Hill, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Service
Service Tuscan
The Service Staff is always great
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/14/2019

Thank you 


JK
Joseph K.
Berlin, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Happy Customer
Timely and thorough.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/14/2019

Thank you 


RY
Richard Y.
Parsonsburg, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Retirement
Great service. I just wish they would send out coupons more often
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/14/2019

Thank you 


AF
Allison F.
Hebron, MD
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/12/2019 Category: Service
very long time for oil change
my oil change took about 3 hours. There were a couple of recalls included as well. But I was told it would be 1 hr 15 minutes or 1 and a half hours. so I planned my day around this, which made it frustrating when I still had to wait an additional hour and a half.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/14/2019

Thank you  for providing us  with feedback. We are looking into your concerns.


Verified Customer
Salisbury, MD
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Top notch service
Had in warranty repair performed. I was kept informed at every step, and used the shuttle service to make the most of my afternoon without a car.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/12/2019

Thank you 


Verified Customer
Princess Anne, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Customer friendly polite and wait time is good
Customer friendly polite and helpful
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/12/2019

Thank you  


JL
Joseph L.
Marion Station, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
The atmosphere and the catering to the public is fantastic.
Very knowledgeable and courteous.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/11/2019

Thank you 


Verified Customer
Salisbury, MD
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Excellent Customer Service!
The customer service was great.
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/11/2019

Thank you 


Verified Customer
Felton, DE
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Hyundai Service was good
Always helpful and the shuttle is a plus
Shannan P. from Pohanka Hyundai of Salisbury responded on 02/11/2019

Thank you