Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1702 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.4210495/5Overall Rating 4.4210495/5Overall Rating 4.4210495/5Overall Rating 4.4210495/5rating 4.4210495
Original
Overall Rating 2.31579/5Overall Rating 2.31579/5rating 2.31579rating 2.31579rating 2.31579
93% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Millsboro, DE
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great service!
always easy and quick, will go back

BW
Betty W.
Hyattsville, MD
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2018 Category: Service
Warranty work
Work was fine.

EC
Etzer C.
Salisbury, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Etzer Begin Casimir
Customer Service is great.I have Mr Cody at the service desk is very professional. In general everybody

TW
Tashia W.
Salisbury, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Tashia Whittington
Friendly knowledgeable courteous staff. Reasonable and affordable prices. I trust the technicians with my vehicle and appreciate all their recommendations keeping me in the loop concerning my vehicle my investment.

LP
Lisa P.
Felton, DE
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
convenient shuttle service
Hyundai Service is completed quickly and they have a convenient shuttle service

CP
Cheri P.
Frankford, DE
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great customer service by Austin
Austin took care of our problem providing great customer service.

AF
Ann F.
Seaford, DE
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Excellent service
I love the staff at Pohanka. They are very hospitable . The best dealership hands down.

WL
Warren L.
Bridgeville, DE
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Car Service
I was most pleased by the lack of oil drippings on my garage floor after my oil change. Some dealers just don't get it. My tire pressures were also properly adjust to my specifications in preparation for cold weather.
Service was also provided in a timely manner and completed in the promised time.

Verified Customer
Falls Church, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2018 Category: Service
Listen for ways to exceed service.
The people of the dealership make the place succeed. One way of thinking needed is to exceed the customer's expectations.
You were quick to upgrade the type of service for more comprehensive service items.
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/16/2018

Thank you for providing us with feedback. We are looking into your  concerns.


TM
Theresa M.
Hebron, MD
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Thanks for the great service
Very appreciative on the service I received.

Thanks
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/16/2018

Thank you 


WS
William S.
Ocean View, DE
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Expedient and thorough visit.
Pleasant and knowledgeable personnel. In/out time was reasonable. Communication as service progressed was good. Would like to see an updated and more comfortable wait area (air duct /ventilation was problematic).
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/16/2018

Thank you 


Verified Customer
Georgetown, DE
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
pohanka hyundai salisubury service department
I called related to a problem that morning and by early afternoon it was fixed and able to pick up car.
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/16/2018

Thank you  


CS
Christine S.
Millville, DE
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Good service location
Customer service is very good here. Everyone is very friendly and accommodating I like the fact that I don’t need an appointment to get my car serviced - just walk in.
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/15/2018

Thank you 


Verified Customer
Millsboro, DE
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
CUSTOMER SERVICE IN THE SERVICE DEPARTMENT
THE STAFF IS VERY KNOWLEDGEABLE AND ARE VERY POLITE AND CURTIOUS.
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/15/2018

THank you 


CG
Chuck G.
West River, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great Service
Thanks for the great service. Everyone was very professional and kept me informed during the process. Great team. Best Hyundai dealer yet will be back for my next service.
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/15/2018

Thank you 


SA
Sharon A.
Salisbury, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
My experience
The people we very nice took time to explain what they do and told me if I have any trouble bring my 🚗 but in.
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/13/2018

Thank you 


Verified Customer
Millsboro, DE
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018 Category: Service
Good People Good Service
Pohanka Hyundai provided good service and its people were smiling and provided good information. I made a recommendation to them that they fix their on-line and web site as the message from there is confusing in spots and contradictory in others. I recommend simply calling the service number.
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/15/2018

Thank you 


PH
Paula H.
Seaford, DE
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Best Service
I can always depend on Pohanka Hyundai for good service. They check for recalls, do the over-all inspection, and are very efficient and personable.
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/12/2018

Thank you 


Verified Customer
Georgetown, DE
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great customer service
Went in for an issue that was covered by an extended warranty. Work was done within time estimate, and the waiting area was comfortable with coffee and snacks available.
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/12/2018

Thank you 


KH
Kim H.
Delmar, DE
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Me
Friendly staff
Shannan P. from Pohanka Hyundai of Salisbury responded on 11/12/2018

Thank you