Service was done as requested, on time (probably finished a bit early) and at a reasonable price. Had an issue afterwards with my display, they furnished me a link to a video that walked me through a resolution. That's the way to resolve things. Thanks Pohanka

Original Review

03/30/2022

Service Type: Repair

Category: Service

Not quite done

I had my 2019 Tucson in for service. On my way home I noticed the display only shows the speedometer. After getting home I went to the user settings on the Instrument Cluster Help Menu and the "Head-up Display" is no longer there. I contacted Pohanka and they said I might have to turn it back on under convenience but if that didn't work, I can stop by and they can take a look at it. After trying that I told them there is no such option. I explained that I live 45 mins away and would prefer to get the answer to fix it via e-mail or on the phone if possible. They haven't responded. They did something to disable it I think it's incumbent on them to help resolve it to my convenience.

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/30/2022 11:21 AM

We have sent you a video of that feature on your vehicle. I have called you also and left a message. We value your business. Thank you for your feedback!

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