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I did not have an appointment when I arrived after 2pm today(8/26/19).
I could not make an appointment because no one would answer the phone.
I concluded my request for service (program a key fob) after 5 minutes.
At no time did I feel that my request would be satisfied. Especially, when the senior service advisor did not introduce himself and shake my hand.
He sat in a chair behind a desk while I provided paperwork to his coworker Caesar.
I did not try to make an appointment through the website.
I left and wrote a letter to the Smith Family in Charlotte who own the franchise. I also wrote a letter to Jeff Dyke and Sam Fuller.
Hopefully for you, these managers will realign the performance of this business.