Poulsbo RV Body Shop


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

38 Reviews

95% Would Recommend
Latest Review about 6 years ago

Roger N. on 10/27/2011
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Roger said he rated his overall experience with Poulsbo RV of Everett Repair Center a 3. He mentioned a light inside the RV wasn't repaired and the slide out had a leak in it. He was in London so he didn't expect the facility to keep him adequately informed.
Category: Collision
Service Date: 09/29/2011
Review Created: 10/27/2011
This review was collected via phone interview by Customer Research Inc.
Richard G. on 08/12/2011
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Richard said he would not recommend this business to others because he did not like the way they handled situations. He was not being told the truth. He chose not to elaborate on what situations were not handled the way he liked it to be.
Category: Collision
Service Date: 07/21/2011
Review Created: 08/12/2011
scott T. at Poulsbo RV Body Shop responded on 08/25/2011
Richard.....unfortunately without more information with regard to what you think went wrong in the process, we cannot comment or improve on whatever the matter may be. Please feel free to contact us at any time with regard to your issues. Thank you, Scott Twomey Fixed Ops Director 206-824-7170
Donald M. on 05/17/2011
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Donald said they did not receive a rating of a five because he asked them for the parts from his old vehicle and they would not give them to him. He asked for the spare wheel cover as well and they would not give it to him. He was unsure if he was completely satisfied with the quality of the repair because he has not gotten much of a chance to drive his vehicle. He was not kept adequately informed during the repair process because he had to keep calling them and he was not contacted.
Category: Collision
Service Date: 04/29/2011
Review Created: 05/17/2011
This review was collected via phone interview by Customer Research Inc.
John M. at Poulsbo RV Body Shop responded on 05/26/2011
Donald, We give every customer their old parts back if they want them. Please contact us if this is still the case. Thank You, John Morgan Service Director
David W. on 05/02/2011
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Ms. Whitney. She said she was not kept informed during the repair process because she had to call this business. She called them about five times and they only returned two calls to her. She was not satisfied with the way she was treated by the personnel because they assured her the marks were removed from the trailer and they were not. They also left parts on the inside of the trailer. She was not satisfied with the shop's communication for the reason mentioned and because Chris was always too busy to speak with her. She would not recommend this business for the reasons mentioned.
Category: Collision
Service Date: 04/20/2011
Review Created: 05/02/2011
This review was collected via phone interview by Customer Research Inc.
John M. at Poulsbo RV Body Shop responded on 05/06/2011
We apologize for your feeling this way, however, I have spoke to Chris directly about this and he assures me that he spoke with you every day to inform you that we had not received any insurance check yet and therefore could not begin the work. As soon as we received the check, you were informed of the checks arrival and given an eta of 1 1/2 weeks to job completion. The job actually took 1 week to perform. Once done, an appt was made for pickup and Chris spent over 1 hour with you going over all the job procedures that were performed. We appreciate your feedback and will use this information to educate further our employees. Thank you.
Norm G. on 03/30/2011
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Norm said he was not completely satisfied with the quality of the repair because he had to bring the vehicle back to finish up the repair. They never promised him a date for when the vehicle would be ready. He was not satisfied with the thoroughness of the person who prepared his estimate because the estimate was not accurate. He said they were not very thorough with the repair, and they left the old parts in the RV. They did not clean up after themselves. He would not recommend this business for the reasons already stated.
Category: Collision
Service Date: 03/16/2011
Review Created: 03/30/2011
This review was collected via phone interview by Customer Research Inc.
Displaying all 5 Review