Someone’s car hits my car by accident, I found this shop, I have insurance. The initial service was good dealing with Keith but he is not there anymore.
The after service is very awful since I contacted them this week, my coolant lights was on, therefore I came to Benz north shore, the mechanic guy noticed the area should be related to last repair, he told me contact precision to further assistance, I did ask him why related, he answered that maybe happened from the time, the leak is only happened on hot temperatures and very tiny, sometimes missed if the car in shop at cold not driving much.
I did ask Precision that please cooperated with Benz shop go through to my insurance, I never ask you pay or by your mistake, I said it is ok if you missed when you repair also ok if not by your repair, I am not mechanic person but the time is closed to the repair period, this what I heard from original Benz shop mechanic, he said will contact you and asked me contact you too, otherwise they will not call you or email you if not related is that make sense? He will rather tell me it is not related.
The point is the director Mr. S Brett was high voice, rude, emotional to me on the phone, I felt he is angry, he even not give me a chance to speak, I am surprised and shock, I actually listened twice, i don’t why, I did not say is your fault only assistance, I respected you but not means to receive your bad mood.
I suggested you should prove your premium service as advertised then Mr. S Brett as director clear told “don’t come to our shop then” please remember initially our insurance give me two options first one cash settlement for repair cost, second is repair, you guys asked few more times wanted the job and promised will look after, you did not say that at the beginning, otherwise I will not let you do anything, based on what you did today, I will have to seek further advice, I am happy to get refund from you and you can take back what you did. You should keep promises.
It is not about $1000 matter, you mentioned some story between your staff but honestly I never know, you should at least honest and respect your clients as company director, if not what your company going to be, it is really about how you treated your clients.
I lived in Auckland 16 years now, this is my first time to write feedback, I maybe lucky experienced most local company are great and honest. This is first time hopefully is last. Never heard “don’t come our shop then” but initially they did not say that. I am not sure why they have Chinese language edition.
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The after service is very awful since I contacted them this week, my coolant lights was on, therefore I came to Benz north shore, the mechanic guy noticed the area should be related to last repair, he told me contact precision to further assistance, I did ask him why related, he answered that maybe happened from the time, the leak is only happened on hot temperatures and very tiny, sometimes missed if the car in shop at cold not driving much.
I did ask Precision that please cooperated with Benz shop go through to my insurance, I never ask you pay or by your mistake, I said it is ok if you missed when you repair also ok if not by your repair, I am not mechanic person but the time is closed to the repair period, this what I heard from original Benz shop mechanic, he said will contact you and asked me contact you too, otherwise they will not call you or email you if not related is that make sense? He will rather tell me it is not related.
The point is the director Mr. S Brett was high voice, rude, emotional to me on the phone, I felt he is angry, he even not give me a chance to speak, I am surprised and shock, I actually listened twice, i don’t why, I did not say is your fault only assistance, I respected you but not means to receive your bad mood.
I suggested you should prove your premium service as advertised then Mr. S Brett as director clear told “don’t come to our shop then” please remember initially our insurance give me two options first one cash settlement for repair cost, second is repair, you guys asked few more times wanted the job and promised will look after, you did not say that at the beginning, otherwise I will not let you do anything, based on what you did today, I will have to seek further advice, I am happy to get refund from you and you can take back what you did. You should keep promises.
It is not about $1000 matter, you mentioned some story between your staff but honestly I never know, you should at least honest and respect your clients as company director, if not what your company going to be, it is really about how you treated your clients.
I lived in Auckland 16 years now, this is my first time to write feedback, I maybe lucky experienced most local company are great and honest. This is first time hopefully is last. Never heard “don’t come our shop then” but initially they did not say that. I am not sure why they have Chinese language edition.
Thank you very much for your time.
04/03/2021
John