While on vacation in Myrtle Beach, our engine died. Our dealer warranty paid for a brand new engine…which Rick and his team MIS-INSTALLED. One month later, Rick and Precision Tune Auto Care Myrtle Beach are refusing to honor their 12-month, 12,000 mile warranty on this job—by refusing to pay to repair the damage that was done to the engine as a result of their mis-installation.
1. Rick will say that we voided the warranty because the mis-installation was diagnosed by the Mini-Cooper dealer in our home town (Tucson), instead of the local Precision shop. But the local Precision Tune Auto Care told us they don’t have the capacity to do the job. Further, we have been in constant contact via phone and text with Rick, just as the warranty requires. At no point did he say we needed to stop working with Mini or tell us that we needed to take the car somewhere else. We have the text messages to prove this.
2. The Mini-Cooper manager sent Rick evidence (including pictures) of what Rick did wrong. Rick accused the manager of the dealership of lying and shoddy workmanship.
3. Our local Mini dealer has gone above and beyond to try to resolve this, even offering to pay half the cost of the repairs required due to Rick’s mis-installation…even though they have no responsibility here. Rick refuses to pay the other half (approx $2000), even though his errors caused this new engine to malfunction.
4. Maybe most frustrating, NO ONE AT THE DISTRICT OR CORPORATE LEVEL of Precision will return a phone call or email. The only person we have been able to talk to about this is RICK…our calls and emails to Precision corporate are routed directly back to him. Well, he’s the guy who messed up this job in the first place. In other words, Precision not only doesn’t honor their own warranty, their customer care Is non-existent.
I wish I could give this shop a MINUS 5 star review.
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1. Rick will say that we voided the warranty because the mis-installation was diagnosed by the Mini-Cooper dealer in our home town (Tucson), instead of the local Precision shop. But the local Precision Tune Auto Care told us they don’t have the capacity to do the job. Further, we have been in constant contact via phone and text with Rick, just as the warranty requires. At no point did he say we needed to stop working with Mini or tell us that we needed to take the car somewhere else. We have the text messages to prove this.
2. The Mini-Cooper manager sent Rick evidence (including pictures) of what Rick did wrong. Rick accused the manager of the dealership of lying and shoddy workmanship.
3. Our local Mini dealer has gone above and beyond to try to resolve this, even offering to pay half the cost of the repairs required due to Rick’s mis-installation…even though they have no responsibility here. Rick refuses to pay the other half (approx $2000), even though his errors caused this new engine to malfunction.
4. Maybe most frustrating, NO ONE AT THE DISTRICT OR CORPORATE LEVEL of Precision will return a phone call or email. The only person we have been able to talk to about this is RICK…our calls and emails to Precision corporate are routed directly back to him. Well, he’s the guy who messed up this job in the first place. In other words, Precision not only doesn’t honor their own warranty, their customer care Is non-existent.
I wish I could give this shop a MINUS 5 star review.
Be warned.