Premier Collision CARSTAR

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

176 Reviews

99% Would Recommend
Latest Review over 2 years ago

Reviews


AF
Amanda F.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2015 Category: Collision
Amanda said she did not have the greatest experience with this business when she went to pick up her vehicle. The staff member who helped her was condescending and annoyed and she had no idea why. She was a bit put off by this. She was very pleased with the repair of her vehicle. Her vehicle was a week late because they had found additional damage. She was not kept adequately informed and she had to call and find out what was going on with her vehicle.
This review was collected via phone interview by Customer Research Inc.

JM
Judy M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2015 Category: Collision
Spoke with Pat. He said this business was very professional.
This review was collected via phone interview by Customer Research Inc.

KD
Kyle D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2015 Category: Collision
Kyle said they did more then he had expected, it was outstanding service and this was his first time in.
This review was collected via phone interview by Customer Research Inc.

JL
James L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2015 Category: Collision
James said his overall experience was perfect. He chose the facility based on its good reputation.
This review was collected via phone interview by Customer Research Inc.

RR
Reed R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2015 Category: Collision
Reed said the business provided excellent, pleasant, and polite service. There was no need to be updated.
This review was collected via phone interview by Customer Research Inc.

MR
Margaret R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2015 Category: Collision
Margaret said this business did a really good job. She was kept somewhat informed during the repair process, but did not hear much from them until the repairs were done.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2015 Category: Collision
David said the business was awesome. There were no hassles.
This review was collected via phone interview by Customer Research Inc.

CF
Christian F.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2015 Category: Collision
Christian said the business was very good. The personnel answered his questions promptly. Any requests were listened to with good follow up.
This review was collected via phone interview by Customer Research Inc.

BP
Bruce P.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2015 Category: Collision
Bruce said he was mostly satisfied with his experience. The staff at the desk was fine and it was done on time. There was a part of the fender that was damaged and it was not covered by insurance. They did not fix it, but they could have called and told him about it or asked if he wanted to pay to have it fixed. They did not call and it was not fixed. He was disappointed that they did not go the extra mile and check with the insurance company or check with him.
This review was collected via phone interview by Customer Research Inc.

SM
Stacy M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2015 Category: Collision
Stacy said this business provided her with exceptional service, and they did a really good job.
This review was collected via phone interview by Customer Research Inc.

BR
Brooke R.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2014 Category: Collision
Brooke said it was an overall good experience, although it took longer than expected. The vehicle was completed five days later than had been promised because the facility was looking for the side door panel which was no longer available. The window was then fixed on the vehicle.
This review was collected via phone interview by Customer Research Inc.

MH
Mary H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2014 Category: Collision
Mary said the facility did a really nice job. They went above and beyond for her and even detailed the inside of her vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Martha M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2014 Category: Collision
Martha said they were wonderful. They were clear, very helpful and honest. They detailed her vehicle at the end. She would definitely use them again.
This review was collected via phone interview by Customer Research Inc.

TL
Tom L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2014 Category: Collision
Tom said he was pleased. The staff was speculator.
This review was collected via phone interview by Customer Research Inc.

BL
Brian L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2014 Category: Collision
Brian said everyone was very courteous, done in a timely manner and hassle free.
This review was collected via phone interview by Customer Research Inc.

ST
Sophia T.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2014 Category: Collision
Sophia said this facility had great customer service and great communication.
This review was collected via phone interview by Customer Research Inc.

GT
Glenna T.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2014 Category: Collision
Glenna said they did a really good job and the vehicle was very clean. Her agent was on site and the business is very conveniently located.
This review was collected via phone interview by Customer Research Inc.

AD
Angela D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2014 Category: Collision
Spoke with Jody. She said the business provided great service and did a wonderful job on the repairs.
This review was collected via phone interview by Customer Research Inc.

AC
Alvin C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2014 Category: Collision
Alvin is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

NP
Nicole P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2014 Category: Collision
Nicole said everything with the business was smooth and the business was easy to work with.
This review was collected via phone interview by Customer Research Inc.