Professional Auto Care Inc


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

215 Reviews

99% Would Recommend
Latest Review 3 days ago
Gary W. on 11/21/2017
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Gary said he would recommend this business for service.
Vehicle: Nissan Altima
Category: Service
Service Date: 11/15/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Kevin T. on 11/14/2017
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Kevin said the business provided fast service.
Vehicle: Ford Taurus
Category: Service
Service Date: 11/07/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Zhe W. on 11/14/2017
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Zhe said this business did everything to his satisfaction.
Vehicle: Audi A3
Category: Service
Service Date: 11/10/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Ellie S. on 11/13/2017
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Ellie said the staff were professional and the service was great.
Vehicle: Subaru Outback
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Tim O. on 11/13/2017
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Tim said the experience was great. John was very personable and he got him in and out quickly. They do good work. The place is neat and clean. They did a good job.
Category: Service
Service Date: 11/08/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Brendon T. on 11/07/2017
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Brendon said the service was good. The timing was good as well.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 11/03/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
John K. on 11/07/2017
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John said this business was responsive and they explained their work to him.
Vehicle: Volkswagen Golf
Category: Service
Service Date: 11/03/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Michelle Q. on 11/06/2017
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"Best Shop EVER!"
John was referred to me by a co-worker. The original shop I went to told me that I needed to replace my engine of my 2012 traverse or scrap the vehicle. After talking to John he was sure it was the timing chain and it did not need an engine replacement. The service over here is impeccable! John got me a loaner car to use in the mean time at no charge, which was so helpful! Fast forward, John completed the work, and my car runs PERFECT! Although he is a bit of a drive for me from Hilton, I will continue to use ONLY John! If you are looking for an honest, reputable shop, this is it! We now have him working on another vehicle which is going to save us thousands by the way! Thanks John for all your help!
Vehicle: Chevrolet Traverse
Service Date: 11/03/2017
Review Created: 11/06/2017 07:42 AM
Frank L. on 11/05/2017
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"Even an oil change was delightful."
Brought my wife's Lexus for an oil change. The job was done quickly, the conversation with Jon was pleasant, and a clunking noise was diagnosed to be dealt with in the future. We re-upped on Jon's special program that is designed to save (and it does) on inspections and oil changes. I drive about 25 minutes to get to Professional Auto Care...past a number of closer places that could be more convenient, but I have too much confidence in Professional Auto Care to go anywhere else.

Frank
Vehicle: Lexus RX 330
Service Date: 11/03/2017
Review Created: 11/05/2017 04:00 PM
Frank L. on 10/30/2017
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"Great service, car runs better than ever."
Brought my car to Professional Auto Care because my "check engine light" went on. Jon diagnosed it as a timing belt. went for a second opinion. They thought an oil change would fix it. No go. Went to Cadillac and they diagnosed it as...a timing chain problem at a repair cost about $500 more than John's estimate. Now, for that $500, I would get a choice of cinnamon or other buns in the Cadillac waiting room, but I felt that the trade- off wasn't worth it. Jon fit me in, fixed me up with a loaner for the day, and came in on an unscheduled day to get the car back to me. (Of course, it should be noted that he correctly diagnosed the problem in the first place; listening to him would have saved me two trips, and an unnecessary oil change.) I now notice that the car's performance has improved, and am exceptionally pleased with his service.
Vehicle: Cadillac CTS
Service Date: 10/28/2017
Review Created: 10/30/2017 08:39 AM
Irvin M. on 10/30/2017
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Irvin said he would recommend the business.
Vehicle: Jeep Liberty
Category: Service
Service Date: 10/18/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Rebecca S. on 10/30/2017
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Rebecca said this business was easy to communicate with. Everything went as planned. The price was cheap and she got what she needed with minimal effort.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 10/25/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Paul M. on 10/27/2017
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Paul said the facility got the work done the same day. They updated him on the service throughout the day.
Vehicle: Ford Fusion
Category: Service
Service Date: 10/23/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Joseph L. on 10/24/2017
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Joseph said the service was fast and professional. The staff did a very thorough job.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 10/20/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Mary M. on 10/21/2017
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"Convenient and friendly"
FIve stars
Vehicle: Lexus LS 430
Service Date: 10/19/2017
Review Created: 10/21/2017 11:53 AM
Reid H. on 10/18/2017
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"Honda Pilot running smooth again"
Great service on the 2007 Honda Pilot - engine running smooth again!
Vehicle: Honda Pilot
Service Date: 10/03/2017
Review Created: 10/18/2017 09:28 AM
Eric B. on 10/16/2017
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Eric said the customer service is really good and the warranty is outstanding.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 10/09/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Corey F. on 10/09/2017
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Corey said the business did a good job.
Vehicle: Ford Explorer
Category: Service
Service Date: 10/04/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Catherine F. on 09/30/2017
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"Great service "
Thanks for the great service!
Vehicle: Suzuki SX4
Service Date: 09/29/2017
Review Created: 09/30/2017 05:42 AM
Katie W. on 09/29/2017
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Katie said she received a loaner vehicle and she did not have to sit and wait for the repairs to be completed. The service was done.
Vehicle: GMC Envoy
Category: Service
Service Date: 09/26/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
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