Pronto Quick Lube Auto Care

Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

75 Reviews

96% Would Recommend
Latest Review over 1 year ago

Reviews


ME
Meo E.
Plano, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/28/2017
Pronto fucked up my vehicle!
Went in for an oil change waited over an hour for the service. Then as i was leaving, before i could get to the corner pressing on the gas, my vehicle got to pulling and my steering wheel started acting like it didnt want to drive. I pulled over to see why thinking maybe it has to warm up to the oil they used. I sat for 15 minutes while calling them to see whats going on, no answer. Now mind you, i just left and saw omar with the phone on his hip. So i decided to try to make it home thinking it will be ok. To my surprise as i accelerated on the gas trying to get up to 30/40 miles an hour, it started jerking and felt like something had fallen off underneath. I parked, checked underneath to see what the extra noise was, i didnt see anything wrong so i sat another 15 minutes on the side of the road, still trying to call pronto (no answer). Then i tried to drive again it started rumbling again. For a drive that normally takes me 8minutes from pronto to my home, it took 45 minutes for me to get home because i had to drive with my hazards on at 10mph. Im just in awe because i dont know what they could have possibly done for a simple oil change that im not able to drive my vehicle ๐Ÿ˜•๐Ÿ˜• now what am i to do when i have to work all week at 6am with no transportation

MS
melissa s.
Plano, TX
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2016
BEST OF THE BEST
Every time I take my car to these guys I'm impressed with their outstanding customer service and their honesty about what is our is not wrong with my car. I refuse to go anywhere else which is why I drive from Sherman Texas for any of my cars repairs or even just an oil change.

MA
Mariam A.
Plano, TX
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2016 Category: Service
Mariam said this business provided consistent service.
This review was collected via phone interview by Customer Research Inc.

ML
Michael L.
Dallas, TX
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2016 Category: Service
Michael said the staff at this business was friendly and nice. They provided quick vehicle service.
This review was collected via phone interview by Customer Research Inc.

MR
Melody R.
Plano, TX
Pontiac Firebird
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2016 Category: Service
Melody said everything was fine as far as the oil change. They forgot to change her sticker. She would like to request that someone give her a call. She would know when she is supposed to go back in.
This review was collected via phone interview by Customer Research Inc.

ME
Mohmmed E.
Plano, TX
Toyota Highlander
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/05/2016 Category: Service
Mohmmed said overall this business was very good, but there were some problems. He said they did what was requested.
This review was collected via phone interview by Customer Research Inc.

TB
Trista B.
Dallas, TX
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2016 Category: Service
Trista said the business was able to get her in and out very quickly, and they only did what she wanted them to.
This review was collected via phone interview by Customer Research Inc.

AF
Amber F.
Plano, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Service
Amber said this business did well and she was in and out.
This review was collected via phone interview by Customer Research Inc.

AN
Amanda N.
Dallas, TX
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Service
Amanda said the business had good customer service and they fixed her vehicle.
This review was collected via phone interview by Customer Research Inc.

CS
Clinton S.
Plano, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2016 Category: Service
Clinton said he gets excellent service and they got his vehicle in quickly.
This review was collected via phone interview by Customer Research Inc.

CP
Clark P.
Dallas, TX
Mercedes-Benz CLK430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2016 Category: Service
Clark said the technicians are very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

CW
Charkine W.
Plano, TX
RAM Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2016 Category: Service
Charkine said the business was courteous, prompt and quick.
This review was collected via phone interview by Customer Research Inc.

VA
Valliane A.
Texas
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2016 Category: Service
Valliane said this business provided good and honest service.
This review was collected via phone interview by Customer Research Inc.

BK
Billing K.
Plano, TX
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2016 Category: Service
Katey said she took her vehicle to this business before for an oil change. They are right down the street from her office and they offer cheap oil changes.
This review was collected via phone interview by Customer Research Inc.

CS
Christine S.
Plano, TX
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2016 Category: Service
Christine said this business was really nice and great.
This review was collected via phone interview by Customer Research Inc.

CP
Chprlos P.
Plano, TX
Jaguar XJ8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2016 Category: Service
Chprlos said this business has great employees. They provide wonderful service and they do a good job.
This review was collected via phone interview by Customer Research Inc.

AE
Aneke E.
Plano, TX
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2016 Category: Service
Aneke said this business has great customer service.
This review was collected via phone interview by Customer Research Inc.

ML
Marc L.
Plano, TX
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2016 Category: Service
Marc said this business provided friendly and quick service.
This review was collected via phone interview by Customer Research Inc.

HH
He H.
Plano, TX
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Service
He said the business delivered great customer service.
This review was collected via phone interview by Customer Research Inc.

KM
Kasinathan M.
Plano, TX
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2016 Category: Service
Kasinathan said this business was very friendly and addressed all his issues.
This review was collected via phone interview by Customer Research Inc.

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