This is the phone call I received on the 11/20 . I do have pictures , voicemail , and receipts from other companies .
FYI:If you ever go to them take pictures of your car before they do any work on it.
This leads me to the real reason I am giving a poor review. I had a second set of tires put on a second vehicle of mine, why wouldn't customer service personel tell me it would be the right time to replace my tire pressure monitors? Now I am paying to have them replaced, paying to remount the tires, paying to have them refilled with nitrogen, etc. This makes me feel like I have been taken advantage of from Pughes. I am extremely worried about this since I also paid for some sort of expensive warranty to have the tires rotated, refilled etc, it was the best/most expensive warranty Pushes had. I am now willing to forfeit the warranty because it would be cheaper for me to go to Leith Mercedes, all the way to Raleigh and have them work on the car knowing they would do the right thing to begin with, and I could trust them.
About three months before I brought the car in I scraped the rim on a curb. The valve stems are inset and do not stick out from the rim at all.
After I had the new tires put on, I was out of town a lot for at least two months, with my car. The tire pressure monitor kept telling me that one of the tires was low. I was in Atlanta and had it checked, it was messed up and the Mercedes place told me that not only did the monitors needed to have been replaced, because it was showing on their monitor, but the stem looked like it was not installed properly and it was broken. They told me it would be OK to get back to NC, (my friend is part owner of that Mercedes dealership in Atlanta) and have Pughes replace it since it was messed up. Well, when I got back, Pughes told me that I had done it when I scraped the curb. Pughes didnot know that I had scraped the curb months before. I felt lied to.
Pughes put a new tire pressure sensor in. It did not work, I brought it back, after leaving it there all day and nobody contacting me, I called. I spoke with a buyer and he told me it needed another tire pressure monitor and there would be an additional charge of a 150 or 200 bucks. I told him I did not understand why I needed to pay to have the tire rebalanced and mounted, etc after I had already paid for a sensor and to have it installed, ~120.00. He said it was the additional cost of the new sensor, I called the Mercedes dealer and they are less expensive than that. I felt lied to again.
It is now time for my rotation and I am uneasy about having Pughes do it, I still have the car telling me that I have a tire pressure monitor missing, since I have not been back. And furthermore, after this review, I don't want to go back to Pughes as I think they may mess something up on my car since I wrote this. I'm pretty sure Pughes Memorial will never touch my car again unless I get a phone call apologizing for all of this and some sort of Fair resolution. I'm not expecting to get everything for free, but just be fair with me.
I am in sales and meet people all day long. I grew up here in Greenville, and am an honest Christian man. I grew up at Greenville Christian Academy, went to church and youth group at Trinity Free Will Baptist, D. H. Conley for high school. I have known Pughes all my life, I have always traded my car when I needed tires, but now I am trying to keep my cars longer to save some money. But if this is the experience I am going to get from Pughes, I'll pay extra to the dealer to avoid all of this drama that Pughes has caused.
Robby and Thomas both do a great job and we are so happy that they are Pugh's team members.
We appreciate your support and we hope to see you again soon.
Thanks for choosing Pugh's
Pughs Tire & Service Centers
Tawana- I am very familar with your situation that happened this past Saturday and I hate that it caused you any grief but I am glad I was able to speak with you today and hope that you feel better about dealing with Pugh's. Please know that I agree your issue was a odd situation but we were able to get you taken care, I just wish it would have gone a little smoother.
Your business has and always will be valued and I thank you for the communication.
I look forward to seeing you again in he future.
Pugh's Tire & Service Centers