With very experienced technicians we offer the best service for your vehicles.
Alignments, Brakes, Shocks, Lift Kits, Leveling kits, Lowering kits, Suspension repair, Light mechanical and repair
With very experienced technicians we offer the best service for your vehicles.
Alignments, Brakes, Shocks, Lift Kits, Leveling kits, Lowering kits, Suspension repair, Light mechanical and repair
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- Always ask for parts receipts. If they refuse, consider it a RED FLAG.
- Don’t rely entirely on their diagnosis if you’re unfamiliar with mechanics; get a second opinion.
- Ask to keep old parts and inspect them.
- Document everything, including photos and notes.
- Request scans with time stamps to verify their timeline.
My experience here has been truly frustrating from start to finish. The shop has been untrustworthy, created unnecessary problems, and refuses to honor its own warranties.
In May, I brought my truck in for a rack and pinion replacement. By the end of the day, they claimed one of my CV axle shafts was leaking and offered to replace it the next morning. I agreed. When I inspected the old part, I noticed the boot had a suspiciously clean cut—something I’ve never seen before, as if made with a sharp tool. While I let this slide, it was only the beginning of the problems.
After picking up my truck, the traction control light was on. The shop claimed it was already on. How would you feel hearing that about a vehicle you drive daily? Research showed rack and pinion replacements can sometimes trigger this issue, and another mechanic confirmed their work likely caused it. Yet, the shop denied responsibility, claiming their scans—done late in the day—showed a pre-existing code. This didn't align with their timeline, as the rack and pinion job was supposedly completed earlier in the day.
Adding to the frustration, they overlooked critical tie rod wear but were quick to suggest replacing the CV axle, prioritizing less critical issues.
When I asked them for receipts for the parts they used during the May service, they refused, saying the receipts contained 'private shop information.' Instead, they assured me their warranty would cover parts and labor. That response seemed extremely sketchy to me. Why not provide basic transparency? I have records of all invoices and scans, including their timelines, which further highlight their inconsistencies.
Fast forward to December: the CV axle they replaced began sitting oddly on the differential. When I went there to claim the warranty on December 9th, I discovered they had listed the wrong side for the replaced axle on their paperwork (I have the original document and the one they added to the second invoice). They were clearly insisting it wasn’t the side they had changed. When I asked them to verify the part using its serial number, they gave me an absurd excuse: "All CV axles have the same serial number."
Instead of resolving the issue, they blamed the differential seal and wanted to charge me for replacing it. Then they also "discovered" a transmission fluid pan leak. When I asked to see the supposed leak, they refused, claiming the truck was off the lift. However, I found no evidence of a leak after inspecting it myself, and I regularly check my driveway for leaks.
Additionally, in May, they serviced my AC without asking, even though I had only requested a quote. Their invoices were inconsistent: one didn’t specify which side of the CV axle was replaced, and later they incorrectly added 'right side'. This change happened within minutes after I complained about the extra charge of $145 (I have the documents) —yet another questionable practice.
Timeline Concerns:
- May 22: They claimed the truck was ready except for the CV axle, but the scan was performed at 4:57 PM, just before closing. - How did they finish all rack and pinion work in 33 minutes?
- May 23: The alignment was done at 2:42 PM.
- May 24: I picked up the truck.
I’ve spent a significant amount of money at this shop and received nothing but poor service, excuses, and headaches. Professionals are supposed to offer honesty, competency, and accountability. Save yourself the possible trouble and find a reliable mechanic.
Tip for this shop: If you can’t control your parts, don’t offer a warranty.
* I have records of all invoices and scans with their respective timelines. *