I had my truck towed to this place they had my truck for exactly six months. This is a fleet truck. I was patient but 6 months! They had every excuse but zero results. I lomped my truck to another shop and they had it figured out in a couple of days. I told Victor i would let him make it right. Never heard from him so now it's off to small claims court.

Samantha C.

Denver, CO

Volkswagen Jetta Sedan

Verified

10/12/2017 Category: Service

Samantha said this business got her vehicle running great.

Recommended

This review was collected via phone interview by Customer Research Inc.

Shanice J.

Fontana, CA

Chevrolet Malibu

Verified

09/29/2017 Category: Service

Shanice said she wanted a different engine and she was not able to get it.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 10/03/2017

Hello, Shanice.

This is Victor and I just wanted to say that I'm sorry you didnt get the engine you wanted but that was out of our hands and was intirely CARMAX your warranty companies decision. If it helps any, the engine we did get for you has 56,000 miles on it which is about 42,000 less then the engine that was in your vehicle! When it comes to my shop doing CAXMAX warranty repair's the sad thing is that we have no control over what happens with your vehicle and what steps they deside to take to fix your vehicle...

Have a Great Day!
Victor Palmer

Daniel Z.

Nuevo, CA

Chevrolet Silverado SS

Verified

08/31/2017 Category: Service

Daniel said this business was able to work on his vehicle and they get it delivered on time.

Recommended

This review was collected via phone interview by Customer Research Inc.

Jesse S.

Riverside, CA

Jeep Grand Cherokee

Verified

08/28/2017 Category: Service

Jesse said the employees were nice. They provided great service.

Recommended

This review was collected via phone interview by Customer Research Inc.

Oscar C.

Riverside, CA

Chevrolet Silverado 1500

Verified

08/28/2017 Category: Service

Oscar said the service was fast and the work was good.

Recommended

This review was collected via phone interview by Customer Research Inc.

Narinder K.

Riverside, CA

Toyota Camry

Verified

08/17/2017 Category: Service

Narinder said the staff was nice, but the service took a little long.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/24/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Oscar G.

Riverside, CA

Ford Police Interceptor

Verified

08/11/2017 Category: Service

Spoke with Sonya. She said the business is professional and they got the vehicle back quickly.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/24/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Hugo B.

Riverside, CA

Chevrolet Tahoe

Verified

07/31/2017 Category: Service

Hugo said this business did a great job. They were professional and kind. They went right to work on his vehicle without him having to wait around.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/05/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Angel F.

Riverside, CA

Honda Accord

Verified

07/31/2017 Category: Service

Angel said he will recommend them.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/04/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Mary Lou M.

Riverside, CA

Chrysler Town & Country

Verified

07/26/2017 Category: Service

Mary said the staff was really good. They were very friendly, and they did terrific work. They cared about her.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Nick L.

Riverside, CA

Ford Escape

Verified

07/26/2017 Category: Service

Nick said this business did the work well. They helped him the way he wanted, and everything is good.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Natalie V.

Riverside, CA

Toyota RAV4

Verified

07/25/2017 Category: Service

Spoke with Jose. He said this business provided good quality service and he was happy.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Edwardo R.

Moreno Valley, CA

Nissan Pathfinder

Verified

07/22/2017 Category: Service

Edwardo said he would have liked it if the business would have cleaned the bumper because there was some paint on it from when he hit something. He was very happy with the work, and they did a great job. Everyone was courteous, the price was affordable, and they finished quickly.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Julian A.

Corona, CA

Dodge Charger

Verified

07/18/2017 Category: Service

Julian said he was told the vehicle would be ready by 12 pm but since the staff ordered the wrong part, he couldn't pick it up until 3 pm. They are nice and lovely people.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Todd T.

Sierra Vista, AZ

GMC Yukon

Verified

07/17/2017 Category: Service

Todd said this business provided him with great service. They went out of their way to assist him.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

RUSSELL B.

Riverside, CA

Lincoln Continental

Verified

07/14/2017

Repair

Excellent service

Recommended

Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

JIM Y.

Riverside, CA

Saturn SL2

Verified

07/04/2017

Still gets 5 stars

Transmission problems Quality laid out different options/prices and let me chose without any pressure. I really hate high pressure sales, NONE OF THAT HERE!
I've waited several weeks to do this review to test this transmission rebuild completely. Now I can give it a well done.
Jim Y

Recommended

Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Brisa M.

Riverside, CA

Saturn Outlook

Verified

06/30/2017 Category: Service

Brisa said she likes Jose and Victor. They are really nice and provide good, fast service.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Polk A.

California

Lexus ES 300

Verified

06/30/2017 Category: Service

Polk said this business did a good job.

Recommended

This review was collected via phone interview by Customer Research Inc.

Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us

Displaying Review 1 - 20 of 51 in total

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Address

7010 Jurupa Road
Riverside, CA 92509

(951) 681-9063

About Two individuals from totally different countries, ended up moving to the I.E. area and started working for the same repair shop. After getting to know each other, our histories & backgrounds a friendship developed.

Not happy working in invironment we were in. The talking, thinking & planning started, and we decided we were going to open our own automotive repair shop.

On 10/7/2016 we made it happen and now we are happy to offer you our services & welcome you to QUALITY AUTOMOTIVE & DIESEL REPAIR. Where Quality, Loyalty, Honesty & Support is our number one goal when it comes to our customers.

OWNERS

JOSE SALAZAR
VICTOR PALMER

Address

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