Quality Automotive And Diesel Repair

Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

51 Reviews

98% Would Recommend
80% Business Response
Latest Review 10 months ago

Reviews


AF
Albert F.
Poway, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/04/2017
Transmission
I had my truck towed to this place they had my truck for exactly six months. This is a fleet truck. I was patient but 6 months! They had every excuse but zero results. I lomped my truck to another shop and they had it figured out in a couple of days. I told Victor i would let him make it right. Never heard from him so now it's off to small claims court.

SC
Samantha C.
Denver, CO
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017 Category: Service
Samantha said this business got her vehicle running great.
This review was collected via phone interview by Customer Research Inc.

SJ
Shanice J.
Fontana, CA
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/29/2017 Category: Service
Shanice said she wanted a different engine and she was not able to get it.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 10/03/2017

Hello, Shanice.

This is Victor and I just wanted to say that I'm sorry you didnt get the engine you wanted but that was out of our hands and was intirely CARMAX your warranty companies decision. If it helps any, the engine we did get for you has 56,000 miles on it which is about 42,000 less then the engine that was in your vehicle! When it comes to my shop doing CAXMAX warranty repair's the sad thing is that we have no control over what happens with your vehicle and what steps they deside to take to fix your vehicle...

Have a Great Day!
Victor Palmer


DZ
Daniel Z.
Nuevo, CA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017 Category: Service
Daniel said this business was able to work on his vehicle and they get it delivered on time.
This review was collected via phone interview by Customer Research Inc.

JS
Jesse S.
Riverside, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Jesse said the employees were nice. They provided great service.
This review was collected via phone interview by Customer Research Inc.

OC
Oscar C.
Riverside, CA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Oscar said the service was fast and the work was good.
This review was collected via phone interview by Customer Research Inc.

NK
Narinder K.
Riverside, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Narinder said the staff was nice, but the service took a little long.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/24/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


OG
Oscar G.
Riverside, CA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017 Category: Service
Spoke with Sonya. She said the business is professional and they got the vehicle back quickly.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/24/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


HB
Hugo B.
Riverside, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Hugo said this business did a great job. They were professional and kind. They went right to work on his vehicle without him having to wait around.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/05/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


AF
Angel F.
Riverside, CA
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2017 Category: Service
Angel said he will recommend them.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/04/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


MM
Mary Lou M.
Riverside, CA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
Mary said the staff was really good. They were very friendly, and they did terrific work. They cared about her.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


NL
Nick L.
Riverside, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
Nick said this business did the work well. They helped him the way he wanted, and everything is good.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


NV
Natalie V.
Riverside, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2017 Category: Service
Spoke with Jose. He said this business provided good quality service and he was happy.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


ER
Edwardo R.
Moreno Valley, CA
Nissan Pathfinder
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2017 Category: Service
Edwardo said he would have liked it if the business would have cleaned the bumper because there was some paint on it from when he hit something. He was very happy with the work, and they did a great job. Everyone was courteous, the price was affordable, and they finished quickly.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


JA
Julian A.
Corona, CA
Dodge Charger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2017 Category: Service
Julian said he was told the vehicle would be ready by 12 pm but since the staff ordered the wrong part, he couldn't pick it up until 3 pm. They are nice and lovely people.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


TT
Todd T.
Sierra Vista, AZ
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2017 Category: Service
Todd said this business provided him with great service. They went out of their way to assist him.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


RB
RUSSELL B.
Riverside, CA
Lincoln Continental
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017
Repair
Excellent service
Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


JY
JIM Y.
Riverside, CA
Saturn SL2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2017
Still gets 5 stars
Transmission problems Quality laid out different options/prices and let me chose without any pressure. I really hate high pressure sales, NONE OF THAT HERE!
I've waited several weeks to do this review to test this transmission rebuild completely. Now I can give it a well done.
Jim Y
Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


BM
Brisa M.
Riverside, CA
Saturn Outlook
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Brisa said she likes Jose and Victor. They are really nice and provide good, fast service.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


PA
Polk A.
California
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Polk said this business did a good job.
This review was collected via phone interview by Customer Research Inc.
Victor P. from Quality Automotive And Diesel Repair responded on 08/02/2017

Thank You we appreciate your business if there's anything else we can assist you with please don't hesitate to contact us


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