Quick Lane Tire & Auto Center

Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

78 Reviews

99% Would Recommend
Latest Review almost 3 years ago

Reviews


SK
Sarah K.
Clifton, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/01/2015
Beware of expensive scam and bad service
I had my Lincoln Navigator's headlight changed, spark plugs changed and throttle body cleaning. Headlights were changed but next day I opened the hood on to find 2 bolts dangling under the hood that was needed to be bolted on the headlight. Took the car back and they said sorry and put the bolts back for the headlight retainer. I found strange fume ever since the plugs were changed. Took the car back and found out that person who replaced the plug did not seat the plugs in right. My biggest one was the throttle body maintenance. After it was done, I went home and open the hood, intake manifold cover has not been removed. Way I notice this is that it's got my finger prints that I left days before took the car in the shop. In order to get to the throttle body, the intake manifold has to be taken off. Since I saw no signs of new finger prints on dust and filmy intake covers, this means they never even bothered to performed what was paid to be done.

JS
Jesse S.
Seattle, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2012 Category: Service
Jesse said Sean was a great guy and the service was excellent. He said they did a little extra and they gave him some advice about future services.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Shoreline, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2012 Category: Service
David said they are outstanding.
This review was collected via phone interview by Customer Research Inc.

HS
Haoyi S.
Lake Forest Park, WA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2012 Category: Service
Haoyi said he was satisfied with this business and they have great service.
This review was collected via phone interview by Customer Research Inc.

AW
Amanwal W.
Kenmore, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2012 Category: Service
Amanwal said the business should continue doing a good job.
This review was collected via phone interview by Customer Research Inc.

BJ
Brian J.
Seattle, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2012 Category: Service
Brian said he likes that this business is open on the weekends and every time he comes in he receives great service.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Shoreline, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2012 Category: Service
Spoke with Lois. She said she always gets good service here.
This review was collected via phone interview by Customer Research Inc.

DU
Dan U.
Seattle, WA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2012 Category: Service
Dan said he was not completely satisfied with the courtesy of his service advisor because he tried to get a quote from him and he was not able to. Also he mentioned that this business could serve him better by having customers make appointments online.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Edmonds, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2012 Category: Service
Richard said everything went fine and the business did a great job.
This review was collected via phone interview by Customer Research Inc.

DN
David N.
Seattle, WA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2012 Category: Service
David said he had to leave and come back 45 minutes later because this business was busy.
This review was collected via phone interview by Customer Research Inc.

JB
Jen B.
Seattle, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2012 Category: Service
Jen said this business is great.
This review was collected via phone interview by Customer Research Inc.

GH
Gary H.
Seattle, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2012 Category: Service
Gary said to serve him better he would like them to display their hours better. He had to ask what their hours were.
This review was collected via phone interview by Customer Research Inc.

AS
Art S.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2012 Category: Service
Art said they were good, quick, and did what they were supposed to. They didn't push him to do a bunch of garbage he didn't need. The service advisor put up with him when he left saying he would be back in 45 minutes, but then he had to come back after 30 minutes when he realized he didn't leave the keys with the vehicle. He suggested the business have a bigger facility with more stalls or a more convenient location.
This review was collected via phone interview by Customer Research Inc.

KG
Kevin G.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2012 Category: Service
Kevin said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

SA
Sudie A.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2012 Category: Service
Sudie said she is very happy with this business and that they are better than before.
This review was collected via phone interview by Customer Research Inc.

JW
Judy W.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2012 Category: Service
Judy said that the personnel was very courteous. She said there was just one little issue when she didn't realize their price sign was removed and the price had increased. She is glad she found a coupon to make up the difference for next time.
This review was collected via phone interview by Customer Research Inc.

JP
Janet P.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2012 Category: Service
Janet said she does not know if she will be purchasing another vehicle soon. She said for this business to keep doing what they are doing.
This review was collected via phone interview by Customer Research Inc.

JS
Julianne S.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2012 Category: Service
Julianne said she is a repeat customer and said this business has the right price.
This review was collected via phone interview by Customer Research Inc.

RL
Ron L.
WA
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2012 Category: Service
Ron said this business overcharged him. They attempted to charge an additional $600 for more work on his vehicle. Overall, he doesn't trust this business and he wouldn't recommend them. He was told by 8 different businesses that the part recommended by this business, in fact wasn't needed for his vehicle. He was charged less elsewhere. He stated he felt he was robbed. He's not satisfied with the communication between him and the service advisor because besides not trusting, he was told to get things which were not needed for his vehicle. Due to what he was told, he wouldn't recommend this business to others. Overall, he suggests to be more value conscious.
This review was collected via phone interview by Customer Research Inc.

NH
Nick H.
WA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2012 Category: Service
Nick said they didn't reset the speedometer reading after the service and he had to reset it. They could serve him better by having coffee available for the customer while he waits for the service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 78 in total