Chuck's Garage Lansing
Featured Business
2.3 miles away
"Julian said the staff couldn't get the problem with his vehicle fixed, but they tried everything they..."
Reviews
AL
Alex L.
Lansing, MI
Honesty and quality of work
Been here a couple times now and they always explain in detail and with patience, the work they're going to be doing. First time I was there was for a front axle. A bunch of other things needed to be done to fix it after the initial statement was made. They honored the initial statement and saved me 2-3 times as much as it would have cost me for some unforeseen issues that cropped up.
During this visit, all I wanted was an oil change yet they took the time, for free, to clear up my near 10 year old head lights from the yellow coloring. These guys are fantastic and I would recommend them to anyone!!
During this visit, all I wanted was an oil change yet they took the time, for free, to clear up my near 10 year old head lights from the yellow coloring. These guys are fantastic and I would recommend them to anyone!!
Recommended
JK
Jon K.
Lansing Charter Township, MI
Buick Regal
Verified
The Kipp's
Thanks again for checking out the issue we recentally had with our second car. We wouldn't take it to anyone else keep up the good wprk.
Recommended
PC
Phyllis C.
Lansing Charter Township, MI
Jeep Grand Cherokee
Verified
Thanks for Quick & Reliable Service
Craig & his crew have ben our only go to fix it shop for over 20 years. We reward his honesty, vast knowledge of autos with our loyalty to his business. Thank you.
Recommended
MW
Mike W.
Lansing Charter Township, MI
Pontiac Bonneville
Verified
Super Service
Nobody in these feedback reviews ever mentions how great Randall's is in on finding parts that has been discontinued by GM. They can stand next to your car and listen and tell you what your problem is even without lifting up the hood. There is nothing that Jason can't fixed and they are the best repair shop here in Lansing. I am so glad that they are around because I would never think of going anywhere else.
Recommended
LH
Laura H.
Lansing, MI
Chevrolet Cavalier
Verified
Wonderful service
Everyone was very welcoming and easy to talk to on the phone. They finished the work on my car in a VERY timely fashion!
Recommended
RS
Ronald S.
Chevrolet Impala
Verified
Excellent Service
Craig, You and your staff are always there for us and we truly appreciate your honesty and promptness!
Recommended
NS
Nicole S.
Lansing, MI
Toyota Prius
Verified
Great customer service
Craig always explains the problem and process for repair and allows me to make an informed decision.
Recommended
KV
Kelly V.
Dodge Grand Caravan
Verified
Jerry said the repair this business made was effective.
Recommended
This review was collected via phone interview by Customer Research Inc.
AB
Abhishek B.
Mazda 3
Verified
Friendly and honest
This was my first visit to Randall. They were very helpful, friendly and gave me an honest opinion.
Recommended
BM
Brooks M.
Chevrolet Malibu
Verified
Brooks said the personnel communicate well, and they are nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
WP
Wayne P.
Chevrolet Pickup
Verified
Wayne said this business is able to get the customer in and out quickly. The service is great.
Recommended
This review was collected via phone interview by Customer Research Inc.
RL
Rick L.
Chevrolet Silverado
Verified
Rick said he has known Rick for years and he trusts him. He never tries to up sell him.
Recommended
This review was collected via phone interview by Customer Research Inc.
JA
James A.
Pontiac Grand Prix
Verified
James said this business does good work. They are quick and do it at a reasonable price. They are professional and courteous.
Recommended
This review was collected via phone interview by Customer Research Inc.
EG
Eleanor G.
Mears, MI
Chevrolet Cavalier
Verified
Eleanor said her experience was great and everything was fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
JC
Jerry C.
Grand Ledge, MI
Chevrolet Impala
Verified
Jerry said the service was excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
KT
Kirk T.
Lansing, MI
Hyundai Elantra Touring
Verified
Service is great
Love this place.
Recommended
CW
Caroline W.
Buick Lucerne
Verified
Excellent, quick service
Jason and Craig are the best! Honest, up-front; they told me I didn't need everything done at once. I had front brakes done, and they told me I didn't need the rears done right away...that they'd check them next time I came in for service. I asked about radiator flush; they checked and it was fine for now, but they'd check again next time I came in.
I had made an appt. on line. When I brought my car in, they got it in right away.
I had made an appt. on line. When I brought my car in, they got it in right away.
Recommended
JG
Josh G.
East Lansing, MI
GMC Yukon XL
Verified
good price and job done well
They offered several different repair scenarios and the pros/cons of each along with the out the door price of each. my car still had a small issue after the repair and they fixed it with no aditional cost.
Recommended
The Randall A. from Randall Automotive responded on 06/16/2014
Josh, we appreciate your understanding in dealing with the noise issue after the repairs were completed. While we strive to make sure everthing is good to go at the time the repairs are done, once in a great while we have issues where the parts don't cooperate. Thank you for giving us the oportunity to make sure your vehicle is operating properly.
Thank you,
The Randall Automotive Team
AB
Anthony B.
Lansing, MI
Ford Taurus
Verified
friendly service
the guys did a great job and was very helpful
Recommended
RF
Ron F.
Lansing, MI
Chevrolet Lumina APV
Verified
Spoke with Ron's wife. She said she received great service.
Recommended
This review was collected via phone interview by Customer Research Inc.