ReScore Reviews™ (12)

ReScore
Overall Rating 4.2499975/5Overall Rating 4.2499975/5Overall Rating 4.2499975/5Overall Rating 4.2499975/5rating 4.2499975
Original
Overall Rating 1.91667/5rating 1.91667rating 1.91667rating 1.91667rating 1.91667
87% Would Recommend
100% Business Response
Latest Review 4 days ago
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, knowledgable staff, no pressure to buy unnecessary services "
Oil change and tire rotation. Overall check. Appreciate the service!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:17 AM
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Sherri S W., Customer Relations Manager at Randy Wise Hyundai responded on 10/17/2017

Thank you so much for the positive feedback.  We appreciate your business and look forward to assisting with your future automotive needs!

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500
Verified Customer on 10/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"7500"
Great job. Next time call when done.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/14/2017 02:34 AM
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Sherri S W., Customer Relations Manager at Randy Wise Hyundai responded on 10/17/2017

Thank you for the feedback.  We do strive for excellence and hope to do better next time and earn five stars!  We appreciate your business and look forward to assisting you in the future with all of your automotive needs!

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500
DENNIS M. on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service"
Once again the Randy Wise service crew do a GREAT job...
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:51 PM
D59b66cefc5b526fc6902fe72b8bc3e4?s=28
Sherri S W., Customer Relations Manager at Randy Wise Hyundai responded on 10/17/2017

Thank you for the feedback.  We do strive for excellence and hope to do better next time and earn five stars!  We appreciate your business and look forward to assisting you in the future with all of your automotive needs!

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500

Sherman D. on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Clean and Friendly"
Took care of the problem without any fluff
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 12:44 PM
D59b66cefc5b526fc6902fe72b8bc3e4?s=28
Sherri S W., Customer Relations Manager at Randy Wise Hyundai responded on 10/17/2017

Thank you for the feedback.  We do strive for excellence and hope to do better next time and earn five stars!  We appreciate your business and look forward to assisting you in the future with all of your automotive needs!

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500
Maureen E. on 10/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Jeff Gayari - Sales professional"
Jeff is the coordinating factory that keeps me coming back to Randy Wise
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 08:16 PM
D59b66cefc5b526fc6902fe72b8bc3e4?s=28
Sherri S W., Customer Relations Manager at Randy Wise Hyundai responded on 10/17/2017

Thank you for the feedback.  We do strive for excellence and hope to do better next time and earn five stars!  We appreciate your business and look forward to assisting you in the future with all of your automotive needs!

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500
Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, fast"
Very friendly and helpful staff and service was completed quickly
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/10/2017 12:03 PM
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Sherri S W., Customer Relations Manager at Randy Wise Hyundai responded on 10/10/2017

Thank you for the kind words and for your customer loyalty.

You are so appreciated!

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500
Nancy U. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jacob was so helpful,friendly and upbeat!! Pleasure to deal with!"
Great service!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/06/2017 02:42 PM
Verified Customer on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/05/2017 12:29 PM
Robert F. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest, good service."
Great place to take car for service.
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 10/05/2017 09:52 AM
Sherlyn W. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wilson"
They are the only ones that can fix my hyundai and do it right the first time around.
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/02/2017 06:25 PM
Beverly M. on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable quality of work, great people,!"
I am from out of state visiting family, I was very pleased with the service not having a long wait for the appointment or length of time while waiting. Everyone was friendly and coutteous
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/01/2017 10:02 AM
Rebecca P. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
It was great. Efficient and better than I thought
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/30/2017 07:32 PM
Verified Customer on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Was very pleased with the service and friendliness
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/23/2017 06:07 PM
Janet W. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Good servicr
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 12:40 PM
Kim D., Customer Relations Manager at Randy Wise Hyundai responded on 09/19/2017

Thanks Janet!

Kim Dempers
Customer Relations Manager
810-230-2500
Nancy E. on 09/18/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Warranteed battery replacement"
See previous comments
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:27 AM
Kim D., Customer Relations Manager at Randy Wise Hyundai responded on 09/19/2017

Nancy,

I apologize for the misunderstanding regarding your battery warranty but because you did not purchase the battery here were unable to replace it free of charge. 

I am very happy to hear that things are going to work out for you in the end. Please let me know if I can assist you with any thing.

Sincerely,


Kim Dempers
Customer Relations Manager
810-230-2500
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people, the best"
You know you're in a good place when everyone in the waiting lounge is happy and wants to talk about the great service.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 11:20 AM
Kim D., Customer Relations Manager at Randy Wise Hyundai responded on 09/19/2017

Good Morning,

Thanks you so much for the great survey and for sharing your service experience.

It is always nice to know that we are doing what is needed to make our customers happy!

Sincerely,

Kim Dempers
Customer Relations Manager
810-230-2500
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Jessica was friendly and efficient.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/18/2017 09:50 AM
Diana C. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Fast
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/08/2017 06:53 AM
Kim D., Customer Relations Manager at Randy Wise Hyundai responded on 09/11/2017

Thanks Diana!

Kim Dempers
Customer Relations Manager
810-230-2500
James B. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
yes
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/30/2017
Service Type: Repair
Review Created: 09/05/2017 04:49 AM
Kim D., Customer Relations Manager at Randy Wise Hyundai responded on 09/06/2017

Thanks James!

Sincerely,

Kim Dempers
Customer Relations Manager
810-230-2500
Sandra C. on 09/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service up and beyond the normal request."
Love Randy Wise's service department.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/03/2017 08:15 AM
Kim D., Customer Relations Manager at Randy Wise Hyundai responded on 09/06/2017

Good Afternoon Sandra,

Thanks you so much for the kind words in your survey!

Your business and your time is greatly appreciated and we look forward to seeing you again in the future.

Sincerely,

Kim Dempers
Customer Relations Manager
810-230-2500
Displaying Review 1 - 20 of 312 in total