Do not waste your time ! My car has been gone for 6 months. I literally had the car part sitting on the seat ! Called the repair shop and they are saying it may have been impounded by the police. My registration expired cause the car has been goon for so long . I have been calling every two days for six months. I was told they will check and call me back . Never received a call back . Mind you my car was supposed yo go to the Duluth location, but ended up in Marietta… This has been. A horrible experience . Save yourself some time and fix it yourself.:::

dee l.

Lawrenceville, GA

10/05/2022

worst

They give you the runaround the next day the next sound like spongebob tomorrow for sure
The manager rude the owner does not keep in contact with his workers I will never recommend this place and i hope their business licensed get revoked

Dan P.

Suwanee, GA

03/10/2022

Rudeness, lies or no communication

Brought vehicle in 11/ 8 for new transmission
Waiting, waiting, waiting, no contact, " it'll be next week", then " just two weeks more"
Finally got my car on 12/28.
It's 3/8 and he lied to me about applying a credit he told me he had done back on 12/28. Wont answer his phone.
The Manager Josh is the worst I have ever dealt with in my life.
Poke your eye out. It'll be a better experience than this place.

Hamoud A.

Lawrenceville, GA

01/14/2022

Josh Hanson

Josh dis hounist man , he sheat me in one day double charge because English secondary language I feel that he weaken me , early morning I submitted my car to him and let the technician tested and computer check in same time give eye sign to his tech shea

M H.

Duluth, GA

12/09/2021

Horrific Communication

While I can’t speak to the work they have done, because I am yet to receive my car I want to review RC transmission to the best of my ability. When I initially called, Josh, was quick to respond, call me back, quote me and claim to have started the work. I was initially told that I was only being charged a small deposit on my credit card to pay for the parts needed. Silly me to believe that, $3300 later, charged the next day.
Now, lets talk about the next 4.5 weeks that have gone by. First, Mike was working on my car, but Mike got sick, something I can totally understand in the age of COVID, however, no one at the shop communicated anything with me. After a week, I was told 7 – 10 days, I called and was told to call back because Josh was not in the shop and the older man who answered the phone was totally clueless. Eventually after 6 phone calls that day, 5 of which I was promised Josh would call back, he didn’t, I got through to Josh who told me that the car would not be done before Thanksgiving. A small inconvenience but something I could handle, considering I was told it would be done right after the holiday and would have it back in my possession the following week on Monday.
Well Monday came and went, even after calling on Friday and speaking with Josh again, while I was out of town and assured that I would have the car by Monday. So that brings us to Tuesday, another 6 calls and 6 promises by the older man that Josh would be calling back, well he didn’t. I finally got through and was told that they had ordered a new part and I would get the car back on Thursday.
I waited until Thursday at 3:30 to call, at this time the older man had told me that Josh left for a family emergency and won’t be back until Tuesday of next week. I asked him if he had any information on my car as now they have had it for 3 weeks. He couldn’t tell me anything. I told him at this point that someone needs to reach out to me with some sort of info. Later that day, Mike, from the Marrietta location called. He promised me the car would be done on Monday and he would call me back if it wasn’t.
Well, Monday came and went, Mike never called, Josh never called, no one called. Car still not done. Finally on Tuesday, I got a hold of Josh who told me they were still waiting on another part and it would be in later that afternoon, installed and the car would be done Wednesday.
Now it is Wednesday, and at 3:00 I had to reach out to Josh again to find out about my car. Even though I was told that my car was the shops priority, at 3:30 pm, it was still not complete and won’t be until tomorrow afternoon.
I hope that their work is better than their communication because frankly this has been the worst automotive repair experience I have ever dealt with in my entire life. There are so many other places that you could use, avoid RC Transmission like the plague.

Jack E.

Atlanta, GA

12/06/2021

They won't fix it right even after towing it back...

Had my vehicle towed back there 2 times because of the same problems they were suppose to fix... Always had an excuse and charged more money each time that should have been done right the first time... Wish I had read these reviews before going there..

Terry O.

Lawrenceville, GA

Nissan Murano

10/29/2021

Verified Customer

Category: Service

Terry said the business is professional and helpful.

Recommended

ivan h.

Lilburn, GA

10/12/2021

josh is full of excuses.

my car is been at that shop since august and still no word.they always tell me next tuesday and never call back.i am ready to take this to small claims court.if anyone has issues with them email me we will go together. hiban34@yahoo.com or find me on facebook as ivan hernandez.i would be glad to help.

Lauren L.

Norcross, GA

09/18/2021

SCAMMMM

Brought our car to get the clutch fixed once it was done they showed us that the car would no longer start and charged an additional $600 to fix the alternator once we did that the car that was running fine prior still would not start. The idiot of an owner JOSH was yelling and screaming belittling me and treating me like I knew nothing about cars. I decided to look at the car while still there and found that my “battery sensor fuse” had been taken out I put a fuse in it with all the mechanics standing there and the car suddenly worked perfect. THIS PLACE IS A SCAM IF YOUR CAR ISNT WORKING CHECK YOUR FUSES THEY ARE PURPOSELY HURTING THE CARS TO GET MORE MONEY.

Ruby T.

Norcross, GA

07/30/2021

Thank You

Thank You R C Transmission ( Josh & Mike) for standing by your work. I give you five stars because some of these jobs are difficult with older cars. We're at the mercies of getting the parts on time and the right part. Clients forget you are at the mercies of parts industry and the availability which require Patience. We are short on everything at times and quality. My car 2001 Mazda in 7/7 and signed out 7/26 and had to bring back because of part etc.. I had this to happen at large dealerships...ASE certified people too. Your title states your specialty so why not give chance.
You were recommended to me by a parts person who had his car repaired. I'm glad he did and I wanted to give you the opportunity to make it right with out anger as i notice some of these reviews forgot.

Recommended

David R.

Roswell, GA

06/22/2021

Rip off Kings

These Schmutzs are in the con business. They hold your car forever and half way fix it. What a joke!

Not Recommended

Kevin D.

Suwanee, GA

04/26/2021

Rip- Off stay away!!!!!!

Charged me for a rebuild and 30 days later the transmission stopped working. I could tell the work wasnt done correctly. I took truck to Ammcco Transmissions and mechanic allowed me to see inside the supposed rebuilt transmission. It was a mess! Have photos and will be taking Josh to smsll claims court!!!

Not Recommended

Rick L.

Gainesville, GA

02/12/2021

Great Service and Great Price

RC Transmissions gave me great service and a great price on two different jobs. I highly recommend them.
Rick

Recommended

Brian C.

Buford, GA

07/10/2020

Worst shop ever

Shop has had my car 13 months. Documenting every conversation has shown me they take 2+ months on average to install ordered parts. Do not expect any time frame they promise, they will not meet them. Josh is full of excuses, like he needs the car on the lift to install the fluids after having used the lift to install the transmission. He didn't have the fluids is his excuse, how do you not plan this out? His Better Business Bureau rating is a C-. Go somewhere else like WRT transmission, they laughed at the scenario I stated and said they could rebuild a transmission in 2 days. Do not trust these guys

Not Recommended

Displaying Review 1 - 15 of 19 in total

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