Redford Auto Service Ctr

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

220 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 6 months ago

Reviews


TH
TIM H.
Redford, MI
Land Rover Freelander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2018
Shelly
Love the fact that Jim goes out of his way to help save you money. Very refreshing not to feel taken advantage of.

LL
LYNN L.
Redford, MI
Oldsmobile Aurora
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Honesty and Integrity
Jim came highly recommended to me by a close friend who had all his auto work done by Jim for over 20 years. I have been using Jim for over 2 years for all the work on my car, my wife's car, our 2 daughter's cars and my granddaughter's car.

What else can I say!

JA
JASON A.
Livonia, MI
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018
Quality of work.
Outstanding service and quality of work. Very trustworthy.

PC
Peto C.
Redford, MI
Ford Explorer Sport Trac
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2018 Category: Service
Peto said his overall experience was great. They are good, very nice and understanding. However, he told them the vehicle was not going in drive and reverse and there was an issue with the turn signals and they just fixed the turn signals.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 03/31/2018

Peto,

Thank you for your kind words, if there was a misunderstanding please bring the vehicle back and we can make the additional repairs. 

Thank you
~Redford Auto Service Center


LF
Linda F.
Redford, MI
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Spoke with Tracy. She said the staff was very nice and helpful.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 03/31/2018

Linda,

As a family run business we strive to be accommodating and helpful. 

Thank you,
~Redford Auto Service Center


AA
Angie A.
Livonia, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Angie said Jim was very professional and got her vehicle in right way. It was a good place to go for service.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 03/28/2018

Angie,

As a family owned and operated business we always strive to provide the best service in a timely manner.

Thank you,
Redford Auto Service Center


SL
SHARON L.
Southfield, MI
Dodge Caliber
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2018
The good old fashion friendly customer service!T
The pricing is reasonable and honest. The work is done well the first time and I don't have to make several trips regarding the same thing. Will definitely come back for service.
Christopher J. from Redford Auto Service Ctr responded on 03/23/2018

Sharon, 

Thank you for your kind endorsement, being a family run business makes it easy to do the job correctly. We are glad to have you as a returning customer and pledge to keep up the good work.

Thank you,
~Redford Auto Service Center


BD
Bill D.
Livonia, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018 Category: Service
Bill said the business did good work and he was happy with the service. He also said he will be a repeat customer.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 03/27/2018

Bill,

Thank you for your kind endorsement we appreciate your return business.

Thank you,
Redford Auto Service Center


CM
CARL M.
Detroit, MI
Oldsmobile Silhouette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
Learned my lesson
Took my wife’s Silhouette to a quick oil change place. Days later oil was leaking in the driveway. Redford Auto corrected what the other shop messed up. I won’t let another shop work on the Silhouette.
Christopher J. from Redford Auto Service Ctr responded on 03/22/2018

Carl,

Thank you for your kind endorsement! We strive to bring quality service as a family owned business.

Thank you
~Redford Auto Service Center


JB
Jonnae B.
Westland, MI
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Jonnae said her service was great. They were quick and nice.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 03/22/2018

Jonnae,

Thank you, as a family run business we strive to provide the best service in a timely manner.

Thank you,
~


TG
Tashina G.
Livonia, MI
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Tashina said the business is good and the staff takes good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 03/22/2018

Tashina,

We strive to make all of our customers very happy, that is why we have the best gaurantee in the area.

Thank you,
~Redford Auto Service Center


TF
Tim F.
Livonia, MI
Saturn VUE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Tim said he had to go back to the facility and everything was resolved.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 03/22/2018

Tim,

That is why we have the guarantee on our work and why the owner inspects every job before completion.

Thank you,
~Reford Auto Service Center


ZB
Zach B.
Livonia, MI
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Service
Zach said the business was helpful and they got things done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RV
Ron V.
Westland, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Ron said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 12/22/2017

Ron,

Thank you for your support, we appreciate the business especially around the holidays!

Thank you,
~Redford Auto Service Center


JS
Japheus S.
Troy, MI
Chevrolet Laguna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Japheus said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 12/22/2017

Japheus,

Thank you for your business we appreciate all of our customers especially at the holidays.

Thank you,
~Redford Auto Service Center


CM
CARL M.
Detroit, MI
Pontiac Bonneville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2017
Dependable service
Scheduled an oil change online took my Bonneville SSEi in. Redford Auto got me in perform the service quickly. It is the dependable service that redford auto gives that keeps my car on the road. I don’t let anyone else work on my cars. Keeps my fleet of three dependable.
Christopher J. from Redford Auto Service Ctr responded on 12/11/2017

Carl,

Glad that you like our online options. We are pleased to keep your fleet running and your continued patronage.

Thank you,
~Redford Auto Service Center


PN
Paulette N.
Redford, MI
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017 Category: Service
Paulette said this business had to order parts for her vehicle and when they couldn't get a hold of her the first time they called again and left her a message. The work was done right away and efficiently. They did good work very quickly. She was very happy because everything was great.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 11/29/2017

Paulette,

We appreciate your kind words. We strive to keep our local community safely on the road.

Thank you,
~Redford Auto Service Center


LF
Les F.
Redford, MI
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017 Category: Service
Spoke with Lessie. He said everything was excellent. He did not have any complaints. Everything came out perfectly.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 11/26/2017

Les,

We are glad that you are pleased with your service. Thank you for your patronage!

Thank you,
~Redford Auto Service Center


FP
FRED P.
Redford, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2017
Professional work
Great trustworthy service!
Christopher J. from Redford Auto Service Ctr responded on 11/20/2017

Fred,

We appreciate your business and strive to be the best.

Thank you,
~Redford Auto Service Center


JS
Julie S.
Rockwood, MI
Buick Electra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Julie said her overall experience has been great.
This review was collected via phone interview by Customer Research Inc.
Christopher J. from Redford Auto Service Ctr responded on 11/21/2017

Julie,

We are very pleased that you had a great experience we appreciate your business.

Thank you,
~Redford Auto Service Center


Displaying Review 1 - 20 of 220 in total