Hello and thank you for allowing us to work on your Jetta. I completely understand your frustration. But, again I reitterate that we are not a collision repair center. We are a mechanical repair center. We do not paint fenders or bumpers. We replaced the radiator and a/c condensor and plastic pieces damaged from your accident and even had the front facia painted for you by a body shop here in town. All of the parts installed came from a VW dealer and were replaced according to the estimate that was sent in to your insurance company. The insurance company was the delay in repairing your vehicle as you too even stated that you had received the emails that we included to you WITH pictures of the damage. The damage to the bumper AFTER the repairs were made are consistent with pulling up to a curb or concrete bumper in a parking lot. Unfortunatley, since neither you nor I are the regular drivers of the vehicle, some of the details seem to have been left out.
You won’t be disappointed!
While I was there picking up my vehicle, I received instructions on how to smoke brisket and even learned about the art of culinary bbq.
That was pretty cool. You get a little bit of something at Ric Henry’s!!