Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

149 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


JD
Jennifer D.
San Angelo, TX
Volvo XC90
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018
A little expensive
Scheduled routine oil change, tire rotation, fluids and filters check and paid over $300 for all of it. The receipt was lacking as to exactly what cost so much. Other places we could easily be in and out for less than $100. I’m not disappointed in Ric’s service at all! Great place, efficient communication... I feel taken care of. Just a little broke til next payday :)

TM
Thomas M.
Rochester, MN
Ford Explorer Sport Trac
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018
Engine miss firing 2003 SPORT TRACK
Great service and knowledge. A bit pricey on labor but job was completed.

JJ
JESSE J.
San Angelo, TX
Mercedes-Benz SLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Reliables
Very efficient

PE
Pat E.
San Angelo, TX
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Pat said the service was good.
This review was collected via phone interview by Customer Research Inc.

JJ
Jacob J.
San Angelo, TX
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Jacob said they did a pretty good job and the vehicle was clean when he got it back. They were all friendly
This review was collected via phone interview by Customer Research Inc.

DP
Deryll P.
San Angelo, TX
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Deryll said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

LG
Linda G.
San Angelo, TX
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
MB Oil change
They were VERY accomodating with my hectic schedule and completed the work very quickly. So glad I did not have to drive to Boerne. I plan to return for any future needs.

LD
Larry D.
San Angelo, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Larry said he had a great experience and the front office staff was very helpful.
This review was collected via phone interview by Customer Research Inc.

JM
Jeffie M.
San Angelo, TX
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Spoke with David. He said the employee was reliable, trustworthy and honest.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Coleman, TX
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Anthony said the service was great.
This review was collected via phone interview by Customer Research Inc.

CW
Charlotte W.
Seagraves, TX
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Spoke with Mike. He said the staff at this business did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

CK
Chris K.
San Angelo, TX
Ford Super Duty F-250 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Top Notch
The staff was friendly and knowledgeable. Reviewed the diagnosis of my vehicle with the owner, which I appreciate. They got my truck in and out so I could get back to work. Will be taking all of my vehicles here to get serviced from now on.

Verified Customer
San Angelo, TX
MINI Cooper Countryman
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2018
Quality service
I have a 2015 MINI and I can't really trust just anyone to do a simple service. Ric Henry is proficient with my vehicle and provides excellent service and wonderful concierge service.

DG
DON G.
San Angelo, TX
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
Thanks guys
I always get good service at Ric Henry’s. I get the best advice and support from all the guys there.
It is done as quickly as is viable and they stand by their work.
Darryl and Shane are the contact point for Ric’s and are always courteous and professional.
Thanks guys

SH
Steven H.
San Angelo, TX
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Steven said the work was done in a timely manner and it turned out great.
This review was collected via phone interview by Customer Research Inc.
Shane B. from Ric Henry's Auto Service responded on 08/20/2018

Thanks Steven!


JM
Jesse M.
Ballinger, TX
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Jesse said they did good, they took a little longer than he expected.
This review was collected via phone interview by Customer Research Inc.
Shane B. from Ric Henry's Auto Service responded on 08/20/2018

Thank you for bringing that to our attention, we will see what we can do to address that. Thanks!


NG
Nolan G.
San Angelo, TX
Ford F-150
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2018 Category: Service
Nolan said he took his vehicle to this business to diagnose what was wrong with it. He asked them not to go over $200 without talking to him first. He chose not to have his vehicle fixed because it needed a new motor and it would cost him $5,000. They replaced the thermostat and when he arrived he was told the charge was $275. They told him his bill must be paid in full before he could take his vehicle. They held his vehicle hostage over $275 when he asked them not to go over $200 without talking to him first. He did not have a good experience and would not recommend them based on the issues stated.
This review was collected via phone interview by Customer Research Inc.
Shane B. from Ric Henry's Auto Service responded on 08/20/2018

The customer was contacted and informed of the charges for replacing the thermostat as HE removed the thermostat and as per the diagnostic procedure, the vehicle must have a properly working thermostat and thus replaced the thermostat due to overheating. We pressure tested the cooling system and hydrocarbon tested the cooling system. Mr. Henry was more than accomodating as the vehicle was here for more than a month while the customer was deciding what was financially best for him to do. We are not pushy and even informed him that an engine replacement was probably more than what he would be able to get back should he try to sell it one day. The estimate was provided to the customer on July 3rd and the vehicle was not picked up until August 10th. We do not charge storage fees nor did we hound the customer to pick up and pay for the work that we performed. It is our policy that all vehicles be paid in full before we are able to release them back to the customer.


JL
Johnny L.
Portales, NM
Hyundai Tiburon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Spoke with Ric. He said the business is good. They did a good job both times. He really appreciates them.
This review was collected via phone interview by Customer Research Inc.
Shane B. from Ric Henry's Auto Service responded on 08/20/2018

Thank you!


GC
George C.
New Braunfels, TX
Ford Super Duty F-250 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
George said the business has been good to him.
This review was collected via phone interview by Customer Research Inc.
Shane B. from Ric Henry's Auto Service responded on 08/20/2018

Thank you very much for the review!


MA
Moises A.
Goodfellow Afb, TX
Acura RSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Moises said they were very direct and didn't do any extra service that he didn't ask them to do. They were super polite and helpful.
This review was collected via phone interview by Customer Research Inc.
Shane B. from Ric Henry's Auto Service responded on 08/20/2018

Thank you!