My encounter with Rich's Auto Care was incredibly frustrating and left me deeply dissatisfied. I initially asked them to change my alternator, but instead, they charged me $110 for a diagnostic test that only revealed a bad battery. I ended up paying $470+ for a battery replacement, which is outrageously overpriced.
10 days later, my car broke down on the highway, 100 miles away from home, due to a dead alternator. When I contacted Rich's Auto Care for help, they quoted me $970 for the alternator replacement, $170 more than what Rourk's in Sunbury quoted. Despite their initial misdiagnosis, Brett, their customer service manager, said they aren't responsible and continued to make excuses like "we aren't sure what you did in the 10 days since leaving here" and "so you've only put 200 miles on your car in 10 days? Doesn't seem likely".
I just moved to the area and I found what auto shop I WON'T be going to.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
10 days later, my car broke down on the highway, 100 miles away from home, due to a dead alternator. When I contacted Rich's Auto Care for help, they quoted me $970 for the alternator replacement, $170 more than what Rourk's in Sunbury quoted. Despite their initial misdiagnosis, Brett, their customer service manager, said they aren't responsible and continued to make excuses like "we aren't sure what you did in the 10 days since leaving here" and "so you've only put 200 miles on your car in 10 days? Doesn't seem likely".
I just moved to the area and I found what auto shop I WON'T be going to.