I purchased a Coast swim spa through Richs For The Home. My experience is very mixed. Although they were friendly, they frequently leave me hanging by not responding to my inquiries or needs without me having to repeatedly call, text or email over and over. Especially when they give me an expected response date in writing then that date comes and goes with no correspondence. This is a huge issue for me as it makes me feel like the pestering bad guy but in reality, it is Richs' that are failing me by ghosting me and not keeping their word and getting back to me when they say they will. After paying for the spa I feel I have to nag to get info or service. Currently I have had my swim spa for 3 weeks and still have not had the promised consult on how to use it's many functions properly. It also has many issues that still need fixed yet I have to wait for weeks while I feel because I'm located a couple hours away I'm getting lesser customer service. I still don't know when I 'm getting the consult or repairs. At this point I regret buying a Coast Swim Spa from Richs'. I hope that changes in the future. The 2 star review is for the friendly manner I'm responded to when I do get responses though I'm left to feel that I'm a nuisance. Otherwise I'd leave a 1 star review.
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