Rich's German Motorwerks' Reviews

4.4

(167 Reviews)

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Jeff S.

Pleasant Hill, OR

07/09/2015

Do your homework first

I am very disappointed in Rich's German Motorwerks. Rich's "Certified" Mechanics (don't believe that for a second) are not thorough. I had to take my vehicle back to them because they didn't check their work the first time as I was immediately experiencing the same symptoms as when I brought the vehicle in. when I brought it back the owner, Rich said that the work that I had asked them to preform was not the cause of the real issue. He did the work anyways instead of diagnosing the real issue. When I was questioning the "lead mechanic" he stated "I asked my assistant, why are we replacing the wheel bearings? They feel fine" the assistant mechanic replied to him "I'm just doing what I'm told". I was back for the second time to fix the van right (for an additional charge of course...) I had to plead and argue for a lower price so he removed 1 hour labor rate and charged me parts at cost which saved me $137). The next day I picked up the van and I asked the "lead mechanic" did you check it to make sure that was in fact the problem to start with and make sure that there was no more wheel wobble? and he says to me, "No". So I had to have him bring the van back into the shop and put it back up on the lift so that I could personally check his work before leaving. This whole experience was a huge ordeal. I am not one to complain but when a shop advertises to be a specialty shop with certified mechanics, that is what I expect to find. But when the "lead mechanic" questioned the initial work, they didn't stop for one second and reanalyze the situation. No, they decided to go forward with what they already knew wasn't the issue and didn't bother telling me. Taking just a few minutes to diagnose the issue would have saved me $513. But instead I paid $673 for a $300 repair... not happy. Lost a lot of sleep over this very preventable situation. (refer to Yelp reviews before making your decision on going to Richs German Motorwerks)

Not Recommended

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