Rick Case Hyundai Cleveland


Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

1102 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 3.91667/5Overall Rating 3.91667/5Overall Rating 3.91667/5rating 3.91667rating 3.91667
Original
Overall Rating 2.11111/5Overall Rating 2.11111/5rating 2.11111rating 2.11111rating 2.11111
93% Would Recommend
100% Business Response
Latest Review about 22 hours ago
Verified Customer on 11/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely and thorough"
A thorough diagnosis of the issue was done and work required was done quickly.
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/22/2017 08:57 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/22/2017

Thank You taking the time to complete the survey, Hopefully next time we can earn a 5 star. We appreciate You coming to Rick case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service"
Curtious ans honred my coupon after service because i didnt have it at the time
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/22/2017 06:12 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/22/2017

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They make you comfortable while you wait. "
Great experience!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/21/2017 08:39 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/22/2017

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 11/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service appointment "
Good service but there is room for improvement.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 01:01 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/21/2017

Thanks for taking the time to complete the survey and Thank You for coming to Rick case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"60,000 Mile Service"
I went for my 60,000 mile service but only ended up getting an oil change and headlight fix because the other services had already been performed here earlier in the year. Pleased they didn’t just go ahead and do it twice.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/21/2017 09:48 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/21/2017

Thank You for taking the time to complete the survey, We appreciate You coming to Rick case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Mark O. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People where helpful and courteous "
Service was good and timely people where helpful and friendly
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/21/2017 07:43 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/21/2017

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Katrina S. on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good customer service"
Satisfied customer.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 05:18 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/21/2017

Thank You for taking the time to fill out the survey, Hopefully we can earn a 5 star rating your next visit. Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Judi E. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/19/2017 10:53 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/20/2017

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Alvin F. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff and they treat you like family not a customer"
Alvin Fulton
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 07:23 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/20/2017

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

CHAITANYA N. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service "
Excellent work by Service team
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/18/2017 04:29 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/20/2017

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Michael F. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mike ‘s Hyundai "
Went very well—thank you.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/17/2017 06:44 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/18/2017

Thank You for taking the time to complete the survey and Thank You for coming to rick case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great recall service - convenient service hours"
Was able to make an appointment for 4:15 PM and walk out of there at 6PM which was great. The staff was extremely professional in taking care of the recall service at no charge to me. Highly recommend going to this dealer for service for any recalls against your Hyundai.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 05:52 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/18/2017

Thank You for taking the time to complete the survey, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Andre G. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Right the first time"
They fix my car right the first time I do not have to return because my car is still giving the same problems
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 11:03 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/17/2017

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Dennis P. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rick Case Hyundai"
Chris in the service department does a great job making sure that the work is done correctly and in a timely fashion. I have been purchasing cars for the last 40 years and Jovahn is the most attentive and knowledgeable sales person I have ever encountered. If he were to leave Rick Case and start at another dealership, I would go there just because of him.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 10:35 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/17/2017

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

George C. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the willingness to help"
the service is as good as my 2004 Santa Fe has been all these years
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 07:51 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/17/2017

Thank You for taking the time to fill out the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Thomas H. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Service excellent in all respects with one minor exception. Getting the car washed after service is nice, but sometimes I might want to forego it to get out more quickly.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 05:44 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/17/2017

Thank You for taking the time to complete the survey. We're working on the car wash issue. Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

DIANA F. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I always receive courteous and efficient service. The waiting area is clean and comfortable."
A complete inspection was done along with the oil change. I was told about a future service that will be needed. The service will help me to avoid issues in the future which will save me money.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 04:47 AM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/17/2017

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Virginia A. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy, follow thru with time, quality"
Continue your professional service. The gentleman that assisted customers was a greatly added and pleasant service. He was so kind helping me to my car and getting coffee as I have some walking challenge.
F
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 07:14 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/17/2017

Thank You for taking time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Mark D. on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Disappointed"
Was charged more for a part than the quoted and confirmed price, not good for customer service!
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/15/2017 04:05 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/17/2017

I'm sorry that happened to You. What ever the difference was we can credit it towards your next service.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Car Dealership Ever!"
People, Servic, coffee and donuts!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/15/2017 12:23 PM
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Pat C., Service Manager at Rick Case Hyundai Cleveland responded on 11/15/2017

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

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