Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1706 Reviews

ReScore Reviews™ (65)

ReScore
Overall Rating 4.2923111/5Overall Rating 4.2923111/5Overall Rating 4.2923111/5Overall Rating 4.2923111/5rating 4.2923111
Original
Overall Rating 2.24615/5Overall Rating 2.24615/5rating 2.24615rating 2.24615rating 2.24615
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Euclid, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Close by
Clean and friendly waiting area.

Verified Customer
Lyndhurst, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Excellant service by qualified techs that really pay attention to details.
Will always refer family and friends!
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/10/2018

Thank You for coming to Rick Case and Thank You for the 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


BW
Beverly W.
Euclid, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Excellent service
No complaints
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/09/2018

Thank You for the 5 Star  Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1

KL
Karen L.
Euclid, OH
2010 Hyundai Elantra To
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
Local dealer, good service
I had requested several repairs. I was not told that they need to order a part until I was leaving because I thought this vanity mirror area had been repaired. It is not necessary and could be done in the future.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/08/2018

Thank You for coming to Rick Case, Hopefully next visit We can earn a 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


DJ
Deepu J.
Solon, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Excellent
As usual excellent. Will Always receommend this service to anyone.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/08/2018

Thank You for the 5 Star Review, WE appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


IC
Imani C.
Euclid, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Great
Great
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/07/2018

Thank You for coming to Rick Case and Thank You for the 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Mayfield Heights, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018 Category: Service
Reliable
Reliability and friendly service always!
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/06/2018

Hopefully next visit we can earn a 5 Star REview, Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


MM
Marc M.
Eastlake, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Great service
Scheduling the appointment was an easy process. They are very professional and their fast and efficient work allows me to schedule appointments on the fly during a busy work week.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/06/2018

Thank You for coming to Rick Case and Thank You for the 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Wickliffe, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Absolutely the best service in town.
Good, honest customer service. Clean waiting area and very professional.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/05/2018

Thank You for coming to Rick Case and Thank You for the 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


LT
Levi T.
Richmond Heights, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Good service
None ok.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/05/2018

Thank You fro coming to Rick Case and Thank You for the 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


BC
Brandon C.
Cleveland, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Awesome manager
Experience here is always good. Make sure you keep up with your warranty and coverages to avoid major expenses.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/05/2018

Thank You for the 5 Star Review, WE appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


JS
John S.
Cleveland, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Services are very professional
Chris is the Man !!! 😀
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/05/2018

Thank You for coming to Rick Case and Thank You for the 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Top Notch Customer Service
Very Professional Customer Service Team from beginning of service to the time I drive away, a very happy customer.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/05/2018

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


TH
Thomas H.
Cleveland, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Courtesy
Very courteous and welcoming even for small jobs.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/05/2018

Thank You for coming to Rick Case and Thank You for the 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Euclid, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
the people
good place
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/05/2018

Thank You for coming to Rick Case and Thank You for the 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Willowick, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Excellent service
A car dealership that knows your name and greets with a smile
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/05/2018

Thank You for the 5 Star Review, we appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Mentor, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
So friendly!
The staff was so friendly. They made sure I was satisfied with my visit.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/05/2018

Thank You for the 5 Star Review, WE really appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Car wouldn’t start and towed to Hyundai
Mgr Pat worked with my budget to get my car serviced
Greatly appreciated everything and Chris calling me back to advise of issues with my car promptly. Made such a difference and truly thankful for their help and always getting my car done ASAP.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/05/2018

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


FT
Frances T.
Eastlake, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Great Customer Service
From the service department to the sales department everyone is helpful and go above and beyond what is needed.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/04/2018

Thank You for coming to Rick Case and Thank You for the 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Solon, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Fast Service
Was able to schedule tire replacements in one day.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/04/2018

Thank You for the 5 Star Review and Thank you for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840