Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1456 Reviews

ReScore Reviews™ (45)

ReScore
Overall Rating 4.0666687/5Overall Rating 4.0666687/5Overall Rating 4.0666687/5Overall Rating 4.0666687/5rating 4.0666687
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
93% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Anonymous avatar
Verified Customer
Timberlake, OH
2013 Hyundai Tucson
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/15/2018 Category: Service
Dont buy it
Took in my car several times to fix the issue. Not sure if it is even fixed. My gas tank was low when I picked up the car as opposed to when I dropped it off.
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/15/2018

I'm very sorry for the negative experience, I will check into what happened and follow up with You soon. Thank You.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


NC
Nolan C.
Cleveland, OH
2016 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Good job!
Great!
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/13/2018

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Anonymous avatar
Verified Customer
Geneva, OH
2016 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Very good service
People friendly
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/13/2018

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Anonymous avatar
Verified Customer
Cleveland, OH
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Service
Fair, good service
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/13/2018

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


CS
Cindy S.
Cleveland, OH
2016 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Excellent Service!
Excellent service as always. Keep up the good work!
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/12/2018

Thank You for the 5 Star Review, We apprecikate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


RA
Ronnie A.
Wickliffe, OH
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Very nice service
The service writer was very professional
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/12/2018

Thank You for the 5 Star Review and  Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


LB
Lisa B.
Cleveland, OH
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Excellent Service Department
My Service Writer, Tim Bell, was very professional, detailed and patient. He answered all my questions and advised on issues that I never thought about asking.
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/11/2018

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Anonymous avatar
Verified Customer
Cleveland, OH
2013 Hyundai Accent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Above average
Convenience and staff are pleasant
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/11/2018

Thank You for taking the time to complete the survey, Hopefully next service we can earn a 5r Star Review. Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


TT
Tashia T.
Cleveland, OH
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
the service and the energy of the sales team
Good job. Thank you
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/06/2018

Thank you for completing the survey , and for coming to Rick Case 

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


JL
Judy L.
Willowick, OH
2015 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Nicely treated
Everything was fine - I give a excellent rating.
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/06/2018

Thank you for taking time to complete the survey, and for continuing to service with Rick Case 

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


DO
Deborah O.
Euclid, OH
2011 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Hyundai Service/E. 200th
Staff was friendly and helpful.
Extremely satisfied with work that was done on my vehicle.
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/06/2018

Thank you so much for the kind words and for servicing with Rick Case !

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Anonymous avatar
Verified Customer
Cleveland, OH
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
quick clean service
quick clean service
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/05/2018

Thank you for taking the time to complete the survey and for coming to Rick Case 

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


CB
Ciarra B.
Euclid, OH
2014 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Great job
Very Pleasant!! Everyone full of energy & very respectful. Thank you!!
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/05/2018

We are pleased to earn five stars from you. Thank you for servicing with Rick Case!

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


ES
Erin S.
Montville, OH
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
another great service !
great service per usual. will be back!
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/05/2018

Thank you for taking time to complete our survey and for continuing to service with Rick Case!

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Anonymous avatar
Verified Customer
Madison, OH
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Efficient service; quality people
Always looking to please as to their customer service. Would definitely recommend to friends.
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/02/2018

We appreciate the kind words, thank you for servicing with Rick Case !

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Anonymous avatar
Verified Customer
Cleveland, OH
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Friendly, Personalized Service.
Just what the title states. Couldn't be happier.
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/02/2018

Thank you for the five star survey and for continuing to service with Rick Case 

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Anonymous avatar
Verified Customer
Cleveland, OH
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Ability to get the job done.
Ability to get the job done.
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/31/2018

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Anonymous avatar
Verified Customer
Cleveland, OH
2016 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
5
Clean, courteous and knowledgeable
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/30/2018

Thank You for the 5 Star Review, WE appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Anonymous avatar
Verified Customer
Willowick, OH
2015 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/29/2018 Category: Service
Received my vehicle back unfixed
Took my vehicle in for service since the check engine light was on. They told me it was fixed after waiting an hour. Left the dealership to turn back around with my check engine light back on. They did offer me a rental free of charge but a week later and my vehicle is still being serviced.
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/30/2018

Sorry you had to come back, The timing chain came in today and your car should be ready today or tomorow.I will be in contact with You. Thank You

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


JN
Jennifer N.
Cleveland, OH
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2018 Category: Service
Always friendly staff and my salesman, Oakland, always greets me and asks about my family
Not sure what goes here
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PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/29/2018

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840