Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69
4.7

( 2098 Reviews )

ReScore Reviews™ (87)

ReScore
Overall Rating 4.4367834/5Overall Rating 4.4367834/5Overall Rating 4.4367834/5Overall Rating 4.4367834/5rating 4.4367834
Original
Overall Rating 2.31034/5Overall Rating 2.31034/5rating 2.31034rating 2.31034rating 2.31034
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Eastlake, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Hyundai service
Great service ,always very helpful
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/11/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


MH
Michael H.
Willoughby, OH
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2019 Category: Service
Wonderful place
I have purchased 5 vehicles from this dealership they treat you so good here.
That is why I have all my services done here.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/09/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2019 Category: Service
my wait time is not long.
no comments
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/09/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2019 Category: Service
Great service department
Service was super fast and helpful. My car was cleaned before it was returned to me. Everyone was happy, helpful a d appeared to love their jobs. Makes you trust the repairs when the employee seam to respect the dealer
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/09/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


JW
Jacqueline W.
Cleveland, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Everyone one there is so so friendly and very nice.
Excellent place
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/09/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Great service
Service is friendly and proper advice is given.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/09/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


TT
Tamika T.
Richmond Heights, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2019 Category: Service
Recommend
Satisfied with my service. Customer service was great only issue was I came in with low tire pressure and it wasn’t addressed nor did anyone go over any issues with my vehicle. Other than that everything was great
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/09/2019

I aplogize for the tire issue, Hopefully it has been resolved and You're happy. Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Euclid, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Re-assign the new cashier
She is terrible , the new cashier , awful people person. Very short and with an attitude almost intimidating. I shouldn’t feel like that when paying. Older women.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 12/03/2019

I'm sorry you had a bad experience with cashier. I greatly appreciate You coming to Rick case.And giving us a 5 Star.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


JB
John B.
Cleveland, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
First service for my 2019 Santa Fe
First oil/filter change went very well. Easy to make appointment and got in on time. Service was completed on time and no problems found on inspection. Service advisor was pleasant and answered my questions. Will definitely be using this dealer for ongoing maintenance.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/30/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Mayfield Heights, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Great dealership.
I trust them to take care of my car. They do an excellent job.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/29/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


RS
Randy S.
Cleveland, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Friendly and knowledgeable.
The service crew at Rick Case Hyundai were friendly and knowledgeable, answered my questions, and completed the service quickly.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/27/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


PB
Phyliss B.
Willoughby, OH
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
People, people, people.
Easy to make appointments; easy when arriving and checking in for service; easy to check out after service is performed, and in a recently washed car. Thank you Rick Case.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/26/2019

Thank You for the 5 Star Review, WE appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


AB
Allison B.
Cleveland, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Always professional, fast and caring!
Thank you Aaron and Chris for the great service and patience with my latest repair. Thanks to the service staff Aaron, Shelly, Chris, and Pat I will always be a Hyundai customer! Cheers to the years ahead!
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/26/2019

Thank You for the 5 Star Review, WE appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


CA
Crystal A.
Cleveland, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Good Service
At Rick Case it's always easy to make an appointment that's convenient for me. They get me in and out in a timely manner. The worker's that you deal with are polite. The waiting area is clean
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/22/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Solon, OH
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Helpful Service
Evan though this was only an oil change, my schedule was tight. They worked with me to fit me into the schedule.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/22/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


CM
Cecelia M.
Cleveland, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Very friendly
Everyone is so friendly and nice
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/21/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Willowick, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Excellence
Always helpful and accommodating no matter what the problem, especially if you need air for your tires The entire staff is pleasant and competent.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/21/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


SE
Susan E.
Euclid, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Very Friendly Service Agents
The service agents keep you informed and are very friendly and helpful
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/21/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


LH
Lee H.
Lyndhurst, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Genesis
Comfortable waiting room and pleasant staff.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/19/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


RE
Robin E.
Conneaut, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
GREAT SEVICE
VERY GOOD SERVICE DID ALL MY RECALLS VERY FAST
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/19/2019

Thank You for the 5 Star Review, WE appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840