Rick Case Hyundai Cleveland


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1276 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.000002/5Overall Rating 4.000002/5Overall Rating 4.000002/5Overall Rating 4.000002/5rating 4.000002
Original
Overall Rating 2.15/5Overall Rating 2.15/5rating 2.15rating 2.15rating 2.15
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Anthony P. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Long time customer. Trusted service."
They've always come through for me and never disappointed. Even on short notice, they will find time to keep my vehicle in working order.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:27 PM
Verified Customer on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"close to home"
Close to home employees are nice and friendly
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:10 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/20/2018

Thank you for taking the time to complete the survey, Hopefully we can earn a 5 star next visit. Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service people"
Tim was an excellent service tech - explained everything very thoroughly.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 01:58 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/20/2018

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Gary A. on 02/19/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People and skills. Starts at the top and doesn’t end. "
If in Cleveland I’m there.

When in Nashville Downtown Hyundai is also great.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 12:13 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/19/2018

Thank You for taking the time to complete the survey, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Reginald W. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"dependable service"
had oil change, and recall part replaced. was given a loan car . service done in a day.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/18/2018 06:55 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/19/2018

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Sales and service represenitives"
They make you feel at home with no pressure . if you are ready to buy the will help you find a car in your price range. all the sales people are great. My family deals with Jovahn Lockhart we have bought several cars from him very fair. I also want to mention what a great service Department they have every one helps customers.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 09:48 AM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/19/2018

Thank You for taking the time to complete the survey, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Suzanne V. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service and great people"
Tim was great, explaining everything done to my car. Service was great too. Great job as always.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/17/2018 09:25 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/19/2018

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Frances T. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Place to bring your car too"
Employees are very helpful and courteous
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/17/2018 07:42 AM
7dbda48f00680b5a7aa4e2a428db20cf?s=28
PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/17/2018

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

James F. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service, great waiting perks"
The staff are friendly and helpful, the waiting room is comfortable with TV, coffee and WiFi, and the staff provide free snacks. I like having my car serviced while I wait and am satisfied every time.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/16/2018 07:40 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/17/2018

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Marshall H. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service from every one is excellent. "
Excellent service from everyone,sale men and services men.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 04:03 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/17/2018

Thank You for taking the time to complete the survey, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Staff members are welcoming and committed to excellence!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 03:44 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/17/2018

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Gary E. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very knowledgeable staff always treated with respect kind and courteous"
Always treated well very knowledgeable people great service
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 07:08 AM
7dbda48f00680b5a7aa4e2a428db20cf?s=28
PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/16/2018

Thank You for taking the time to complete the survey, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BA rating"
They did a great job.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/15/2018 07:35 PM
7dbda48f00680b5a7aa4e2a428db20cf?s=28
PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/16/2018

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Patricia L. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very accommodating with appointments and nice waiting area with beverages, wi-fi and TV"
I had a recall on my car and needed to get it fixed. I am a rather busy person, but I got a convenient appointment time. They always give my car back washed, which is a big plus to me. I was told that they fixed another item that was going to be coming in as another recall for my car. I was glad they went ahead and did the fix so that I don't have to return a second time. I was brought into the showroom to look at the new Elantra/Sonata cars. The salesperson explained a lot to me and was very pleasant. I always have a good experience when I need to get service on my car.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/15/2018 03:36 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/16/2018

Thank You for taking the time to complete the survey, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Raymond A. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Staff. Helpful and Respectful"
Each time I have been here, the Staff has been great.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 02:09 AM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/15/2018

Thank You for taking the time to complete the survey, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Mary P. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Great fast service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 09:46 AM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/14/2018

Thank You for taking the time to complete the survey, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 02/11/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quality is good"
But the waiting time is too long
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/11/2018 04:00 AM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/12/2018

Sorry you waited too long. We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A+"
Friendly, thorough service. And they wash your car before returning it to you!
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/09/2018 01:53 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/12/2018

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service/customer service"
The staff is always professional! They make you feel comfortable. Service done in a timely matter.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/08/2018 03:08 PM
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PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/09/2018

Thank You for taking the time to complete the survey and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

James E. on 02/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"GOOD SERVICE DEPT. "
Work was done in TIMELY manner. Personel did GOOD job
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/07/2018 01:05 PM
7dbda48f00680b5a7aa4e2a428db20cf?s=28
PAT C., Service Manager at Rick Case Hyundai Cleveland responded on 02/07/2018

Thank You for taking the time to complete the survey, Hopefully we can earn a 5 star review next visit. Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840

Displaying Review 1 - 20 of 1276 in total