Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1910 Reviews

ReScore Reviews™ (79)

ReScore
Overall Rating 4.4050624/5Overall Rating 4.4050624/5Overall Rating 4.4050624/5Overall Rating 4.4050624/5rating 4.4050624
Original
Overall Rating 2.32051/5Overall Rating 2.32051/5rating 2.32051rating 2.32051rating 2.32051
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


LB
Lenora B.
Mayfield Village, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Quick and thorough
The 15,000 mile work was done 30 minutes sooner than time quoted. As always efficient and friendly.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/20/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


JA
Joyce A.
Cleveland, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
The Service Department
I was very pleased with the service that I received on my car.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/17/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Willowick, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
5 stars
Customer service is excellent. All personnel are very friendly and professional. They accomplish your service in a very timely manner.The waiting area is very comfortable and they provide donuts and a variety of coffee and tea.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/17/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


MY
Michael Y.
University Heights, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Great experience
Easy to schedule service appointments online. No issues with the service and comfortable waiting area.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/16/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


BF
Bobbie F.
Euclid, OH
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Oil Change
No complaints
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/16/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


LH
Lee H.
Lyndhurst, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Genesis
Pleasant, helpful & knowledgeable service staff.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/15/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Solon, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Easy to schedule an appointment
Their Service department made it easy to schedule an appointment around my schedule.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/14/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Willowick, OH
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019 Category: Service
Great follow up
The manager followed up with me regarding my visit. I was very impressed by his customer service. He seemed genuine and wanted to ensure I was satisfied with my service. I appreciated his follow up and willingness to improve practice for the future. He turned my negative experience into a more positive one. Thank you.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/12/2019 Category: Service
Needs improvement
Car was not ready when promised. Communication needs improvement.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/13/2019

I'm sorry for any inconvienance we may have caused you. I will be following up with you. Thank You

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


AB
Abra B.
Brooklyn Center, MN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Staff
Everyone at your dealership is always helpful. Thank you for the service
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/13/2019

Thank You for the 5 Star Review

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


SW
Sandra W.
Cleveland, OH
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
I Trust Rick Case Service to Look Out for Me
I trust Rick Case Service to look out for me and I believe they always have for the many years I have owned a Hyundai. I think my first one was in 2000 and I bought it at Rick Case.
I have never felt that they have tried to "sell" me anything my car didn't need. The service has been excellent and I have always felt respected as a customer.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/13/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


TM
Todd M.
Cleveland, OH
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Great service
I always bring my vehicle here for service work. I will be back.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/09/2019

Thank You for the 5 Star Review, We really appreciate You!!

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


MC
Maggie C.
Cleveland, OH
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
People and quality of services.
Excellent Job Everyone! Super☺
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/08/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


PB
Paul B.
Cleveland, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
nice people great service
everyone is always very courteous and professional.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/07/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


RM
Roger M.
Lakewood, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Excellent service department
Chris Palumbo is always ready to advise as to what service is needed and when. Very professional and efficient service.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/07/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


AB
Alan B.
Euclid, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
hyundai e.200
Service at Rick Case Hyundai on E.200 is always very good. If they do an extra job, they explain it to you.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/07/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


SC
Stephen C.
Cleveland, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Friendly
Excellent.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/07/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Excellent service
Excellent customer and car service at all points and from all personnel
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/06/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


JK
John K.
Euclid, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Service Depatment Survey for Hyundai
Pleasant Personnel in Service Dept. Also like the free donuts in the waiting room.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/06/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


VA
Virginia A.
Cleveland, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Commendable service
Prompt, courteous, honest and convenient. Very attentive and professional staff
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/01/2019

Thank Youn for the 5 Star Review, We appreciate you coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


DF
Donna F.
Cleveland, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Service
Friendly, knowledgeable service people. Reasonable prices
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/01/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840