Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69
4.7

( 2073 Reviews )

ReScore Reviews™ (87)

ReScore
Overall Rating 4.4367834/5Overall Rating 4.4367834/5Overall Rating 4.4367834/5Overall Rating 4.4367834/5rating 4.4367834
Original
Overall Rating 2.31034/5Overall Rating 2.31034/5rating 2.31034rating 2.31034rating 2.31034
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


TB
Thomas B.
Cleveland, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Tom
Always excellent service and great work. Every worker is polite and wants to make your experience excellent. Thanks
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/11/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


LW
Lavada W.
Cleveland, OH
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2019 Category: Service
Very good
Friendly emplyees.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/11/2019

Hopefully next visit We can earn a 5 Star Review. We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


MV
Michael V.
Cleveland, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Pat the manager was awesome
The manager pat treated me like family instead of just a customer .I appreciated all his hard work with my cars.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/08/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


MT
Mary T.
Willowick, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Service Dept
Was very pleased with the courtesy and timeliness of the service I received.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/06/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Customer Service
Good Customer Service
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 11/06/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


KM
Kai M.
Cleveland, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Great, Fast Service
The service was quick and efficient. Everyone said hello, and everyone was friendly!
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/31/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


VK
Valerie K.
Euclid, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Service
I have had my car for 1 year now and the service has been excellent thus far. The customer service people are very polite and professional. Thank you for your service.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/30/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
1
1
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/28/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


MM
Marsha M.
Cleveland, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2019 Category: Service
Car Servicing
It’s always a good experience coming for service. You get valuable info about car needs, coupons that help save money. The facility is clean. Nice waiting area.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/26/2019

Thank You for taking the time to complete the survey. Hopefully next visit we can earn a 5 Star Review. Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


AC
Abra C.
Wiloughby Hls, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Sevice dept
Everyone in the service department is always so helpful and courteous. Thank you
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/25/2019

Thank You

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


TM
Todd M.
Cleveland, OH
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Great Service!
I just want to thank the service department for always helping me out.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/23/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


BK
Bridget K.
Willowick, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Great Service!!
Service was great! Thank you !
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/23/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


CW
Claudine W.
Cleveland, OH
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Great service
I caught a flat on my tire, I called Hyundai to schedule (Shelly) and little did I know that my tires were three years old which I purchased from Hyundai before. I never had a flat thankfully and rotated them and needed unfortunately to replace them all since flat was near tread and unfixable. Their service department (Russell) was great to recommend a brand comparable to the ones I had and had in stock. I took my car in two days later and Chris & Pat made sure it was ready that same day so I could pick it up after work and still finish my day without interruptions and I appreciate them very much!
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/23/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


TB
Tarisha B.
Ashtabula, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Great service
Always great service. Amazing staff :)
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/23/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


LB
Larry B.
Tallmadge, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Larry Brewer / Pres. of Inter/Products,Inc.
Fast Service,done right the first time!
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/23/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


JJ
James J.
Wickliffe, OH
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
oil change
in and out fast, and a car wash
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/21/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Mayfield Heights, OH
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
.
.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/21/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


WB
Willie B.
Maple Heights, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
AWESOME PEOPLE
Everyone there is great
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/16/2019

Thank You for the great review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


CH
Charlene H.
Euclid, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Customer service is the best
The people in the Service Department as so very friendly and helpful. They were quick in answering my questions and, even though I was told that they were extremely busy and they might not get to look at my car until the next day, they completed the work the same day.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/16/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


AC
Abra C.
Wiloughby Hls, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Fast
The service department was able to get my vehicle done very quickly
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 10/16/2019

Thank You for the great score. Candy Jar is empty.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840