Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1937 Reviews

ReScore Reviews™ (79)

ReScore
Overall Rating 4.4050624/5Overall Rating 4.4050624/5Overall Rating 4.4050624/5Overall Rating 4.4050624/5rating 4.4050624
Original
Overall Rating 2.31646/5Overall Rating 2.31646/5rating 2.31646rating 2.31646rating 2.31646
94% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


Verified Customer
Chardon, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
Good customer service
As always people were friendly and act as though they care about you, the customer.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/19/2019

Thank You for taking the time to complete the survey, Hopefully next visit We can Earn a 5 Star Review. Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


LB
Lesley B.
Euclid, OH
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great customer service
Quick and friendly
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/18/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Euclid, OH
2008 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2019 Category: Service
Good service
Most of the time they keep you updated about your car and they are friendly
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/17/2019

I'm sorry that happened, Hopefully we'll earn a 5 Star Review next visit. Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Euclid, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2019 Category: Service
The have fallen below my expectations over the years
The have fallen below my expectations over the years
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/17/2019

I'm sorry fo any issues you may have had. I will be contacting you in the next few days. Thank You

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


DD
Deborah D.
Euclid, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
The people and the service.
The atmosphere is always pleasant.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/11/2019

Thanks for the 5 star survey. See you next visit at Rick Case Hyundai.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


DN
Debra N.
Mentor, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Supervisor
Tech supervisor Aaron Chubb was an extremely great help during my stop at the shop for a recall. He got my car in immediately, had everything done quickly, and made sure it had a wash before returning it to me, all in a short period of time. Fantastic customer service!
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/11/2019

Thanks for the kind words. I will forward this to Aaron. We look forward to your next visit.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


DM
Deborah M.
Mentor, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
great!
this was one of the fastest service appointments ever.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/10/2019

Thank you for the kind words. We strive to do better each day. See you on your next visit.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Great Sales and service represenitives and great sales people .
Great service department and great sales people. Chris in service department takes care of my needs and fills me in while car is being service great job.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/10/2019

Thank for contyinuing toio bring your car in for service. Chris is a great asset to our department. We will pass on the review to him. See you next visit.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


AC
Abra C.
Wiloughby Hls, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Customer service
Excellent customer service.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/10/2019

thank you for the 5 star survey. We look forward to working with you in the future.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


KL
Karen L.
Euclid, OH
2010 Hyundai Elantra To
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2019 Category: Service
Local Dealer Excellent Service
The personnel are all very nice. The Showroom is good and there is always someone to answer questions without any pressure.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/07/2019

Thank You for coming to Rick Case. Hopefully next visit We can Earn A 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Satisfied
Everything went well
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/06/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


DB
Diane B.
Bedford, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great
Awesome service
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/06/2019

Thank You for the Awesome Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


KP
Kush P.
Mayfield Heights, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2019 Category: Service
Service was Excellent!! Didn't do good in car wash.
There is no doubt about servicing but the icing on the cake was not good(carwash). The windshield was worse than before. If they try to clean the bugs, they should take them out properly. It neither completely cleaned nor the way it was before. It all spread out on the windshield.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/06/2019

I apologize for the wash. You can stop by anytime to have your windshield cleaned. Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


Verified Customer
Cleveland, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great customer service always
Always great customer service every time I go.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/05/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


MH
Michael H.
Willoughby, OH
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Great service
I arrived a bit early I had another appointment needed to be out at a certain time. Omg I was on my way early I'm always treated with respect here... That's why I purchase my cars here.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/05/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


MG
Michael G.
Wickliffe, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Quick service.
Went in to get a software update. Was out of there in 20 minutes!
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/03/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


BT
Bartol T.
Willowick, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Love my Hyundai and service department
I like everything about Rick case and would recommend them to everyone. Definitely A1 service Department.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 06/03/2019

Thank You for the 5 Star Review, We appreciate You coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


EE
Errol E.
Mayfield Heights, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2019 Category: Service
Loyal Customer
Na
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/31/2019

Thank You for taking the time to complete the survey, Hopefully next visit We can Earn a 5 Star Review.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


MP
Michelle P.
Euclid, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2019 Category: Service
Serivce
The staff makes you feel welcome. Everyone is super nice and helpful.
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/31/2019

Thanks for taking the time to complete the survey, Hopefully next visit We can Earn a 5 Star Review. Thanks for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840


RM
Robert M.
Eastlake, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
The service
Costs have gone up
Good service
PAT C., Service Manager from Rick Case Hyundai Cleveland responded on 05/31/2019

Thank You for the 5 Star Review and Thank You for coming to Rick Case.

Pat Clarke 
Service Manager Rick Case Hyundai
440-823-1840