Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1785 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 4.0000012/5Overall Rating 4.0000012/5Overall Rating 4.0000012/5Overall Rating 4.0000012/5rating 4.0000012
Original
Overall Rating 2.0714286/5Overall Rating 2.0714286/5rating 2.0714286rating 2.0714286rating 2.0714286
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
Atlanta, GA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent!
Excellent customer service, quick service and excellent work!
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/14/2018

Thank you for choosing Rick Case Genesis Service. We truly appreciate your business and look forward to seeing you your next service visit!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

EF
Elline F.
Suwanee, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
Helpful and excellent service
We have always gone to Rick Case Duluth since 2011 when I got my Hyundai Santa Fe. The service center is excellent and works fast. One time I didn't know that my car had a recall, they had checked it and let me know that they are going to fix it. This weekend, we had to get new tires, its a bit more pricey however there is a 2 yr warranty that comes with it and the service assistant gave us the manufacturer rebate. Overall, we are satisfied and thumbs up to this center.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/13/2018

Thank you for choosing Rick Case Genesis Service. We truly appreciate your business and look forward to seeing you your next service visit!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

HD
Huy D.
Lawrenceville, GA
2017 Hyundai Sonata Hyb
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2018 Category: Service
be care full interior for customer
I want them be care full for interior.they scratch my steering wheel leather.when I go home find down. it not happy because I just buy car 4 month
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/13/2018

I regret to hear your experience was less than exceptional.Please contact me directly as so I may correct the concern for you.
Regards,

 

Tony Park
Rick Case Hyundai-Duluth
678-258-2622
TonyPark@rickcase.com


Verified Customer
Norcross, GA
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
For Rick Case Hyundai Duluth
Fast and good assistant
Never had a complaint about the work done
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/13/2018

Thank you for choosing Rick Case Genesis Service. We truly appreciate your business and look forward to seeing you your next service visit!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

EM
Erving M.
Lawrenceville, GA
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Thank you
Very good service
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/13/2018

Thank you for choosing Rick Case Genesis Service. We truly appreciate your business and look forward to seeing you your next service visit!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

TA
Tyler A.
Flowery Branch, GA
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Customer oriented
They were great and were in contact with me
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/10/2018

Thank you for choosing Rick Case Genesis Service. We truly appreciate your business and look forward to seeing you your next service visit!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

AE
Andrew E.
Lawrenceville, GA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Always great service
I've been with Rick Case Hyundai in Duluth since 2012. Always great service adn great service reps.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/09/2018

Thank you sir! We certainly look forward to seeing you and appreciate your business. Have a great day!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

AE
Andrew E.
Lawrenceville, GA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Quick Oil Change and Friendly Service Reps
Another quick oil change and friendly service reps.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/09/2018

Thank you sir! We certainly look forward to seeing you. Have a great day!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

DN
Debbie N.
Atlanta, GA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Service Advisor
Tony is just great. He is always so helpful and takes good care of me.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/09/2018

Thank you very much for the kind words and the business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

CG
Clarence G.
Conyers, GA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
They were on a timely schedule and i was out in less than one hour. Excellent...
Great atmosphere and service. I am committed to Excellence and you all have it. Thanks so much...
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/07/2018

Thank you very much for the kind words and the business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Norcross, GA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Pretty good!
Timely service, happy with it.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/05/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Loganville, GA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Waiting Time
Facilities were comfortable to wait in and the wait time was just a little more than was estimated when I arrived.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/05/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Lawrenceville, GA
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Excellent service
Service Rep Emilee was very knowledgeable and helpful.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/03/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Lawrenceville, GA
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Best service department
Will always return
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/03/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

BM
Beckey M.
Stockbridge, GA
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Excellent
I trust this dealership and service department with my car. I drive quite a bit, and they have always worked on my vehicles and have earned my loyalty and trust.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/03/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

LC
Linda C.
Lawrenceville, GA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Great Service
Once again great service. I came in for an oil change. The technicians came to greet us and I was out in less than 45 minutes. Jennee was brilliant as always and took good care of me.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/01/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

MJ
Michele J.
Lawrenceville, GA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Comfortable environment; pleasant employees
The technician was ery helpful with a weird issue I had and was very professional
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/01/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Gainesville, GA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Will return
This place takes care of me every time. Emilee is always nice and helpful and the service tech James was kind enough to take time to talk with me about my vehicle. Always pleased with the service here
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 08/01/2018

Thank you for choosing Rick Case Hyundai Service. We truly apprecaite your business and look forward to seeing you again next service.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

BC
Beatrice C.
Loganville, GA
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Tony Park did an excellent job on check in and check out.
Tony Park did an excellent job on both check in and check out.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/31/2018

Thank you for choosing Rick Case Hyundai Service. We truly apprecaite your business and look forward to seeing you again next service.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

FC
Felicia C.
Loganville, GA
2016 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018 Category: Service
Excellent Customer Service
You’re in and out in a timely manner. Customer service is top notch!
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/30/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com