Rick Case Hyundai Duluth


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1471 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.885712/5Overall Rating 3.885712/5Overall Rating 3.885712/5rating 3.885712rating 3.885712
Original
Overall Rating 1.8823529/5rating 1.8823529rating 1.8823529rating 1.8823529rating 1.8823529
93% Would Recommend
100% Business Response
Latest Review about 17 hours ago
Nance G. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
I will always use Rick Case. They are so awesome and always take great care of my car and me. Wouldn’t go anywhere else.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/17/2018 02:15 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/17/2018

I appreciate you and the great review. Look forward to seeing you next time.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Carol Nga T. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"staff is friendly and professional"
I like my car servicing at this Hyundai dealer. It would be nice if they can provide loaner car for us so we can do some chores while the car has been servicing. We were from Colorado and every time we brought our car for oil change, they would loan us a car for an hour or so, they even washed the car for us. I really hope that the dealer here can follow their footsteps. But all in all, the staff there is friendly and professional. We spent 30-45 minutes for an typical oil change.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 10:47 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/16/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Clarence G. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is excellent and sufficient... "
I love the atmosphere as well as its staff
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/16/2018 06:14 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/16/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Pamela E. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees"
I believe your employees definitely make coming to your dealership. An enjoyable experience. They are very professional and do all they can to make sure you don't wait an outrageous amount of time to get your car serviced.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 06:59 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/16/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Andrea T. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people waiting on me were great. "
The manager Tony was very helpful.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 04:05 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/16/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/15/2018 06:39 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/15/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Samuel N. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Treat You like family"
Outstanding!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 05:08 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/15/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
William S. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bill Stanton "
Your service is excellent. Your people are very pleasant friendly and knowledgeable..

The only issue I have is that costs are a bit on the high side. As a suggestion, I would like to see more service discount opportunities for your regular customers to help bring down those costs.

I am a senior citizen living on a fixed income. My preference would be to keep my existing vehicle well-maintained in order to avoid major repairs. To this end , Keeping customers aware of regular service requirements on their vehicles and offering timely discounts that could be applied for service would be a big help.
Vehicle: 2011 Hyundai Equus
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/14/2018 01:41 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/14/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The team at Rick Case Service Center are great.
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/14/2018 05:32 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/14/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change, tire realignment, tire rotation"
Excellent service. Excellent employees. Excellent results.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/13/2018 07:44 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/14/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Felita D. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Service is GREAT!"
The service was quick, and the staff was so professional. Tony Park get two thumps up. He was very friendly and very knowledgeable. Thanks Tony, I'll see you in 3000 miles!
F.Ann Davis
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/13/2018 07:16 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/14/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
N. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great"
great and fast
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 10:12 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/14/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service "
As a new resident to Georgia, I have been very pleased with the service provided here!
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/11/2018 06:55 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/12/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Krystal J. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff was great"
Staff helped me out from start to finish and followed up with me with the progress of my car being done.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 04:44 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/12/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Bruce T. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good People"
Very nice people. In and out fairly quickly.

Free Cake and Ice Cream in the waiting lobby would be a nice touch.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 12:37 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/11/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer ReScore Review on 01/11/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awsome Service Advisors!"
I always work with Emmalee, she is great. Very Friendly and Knowledgeable!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/10/2018 06:46 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Emmalee Muller makes this place GREAT!"
Emmalee Muller makes this place GREAT!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/10/2018 06:46 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/11/2018

We are extremely sorry to hear your recent visit was less than exeptional and took longer than usual. Please contact me directy as so I may address and correct concern. Look forward to speaking to you soon.

 

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
6782582561
TammyBaker@rickcase.com
Thomas S. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience last Saturday!"
I was very impressed with my level of service.
From the moment I stepped in to your dealership, I felt very welcome and appreciated as a customer.
Communication at every level was top-notch and highly professional.
My car was ready as promised and updates were provided throughout the entire process.
Thank you very much for your excellent dedication to we, the customer.
It is greatly appreciated!!!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/10/2018 03:50 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/10/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Jarvis W. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service "
Great Customer Service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 03:19 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/10/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Claud B. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always prompt courteous service "
I've been coming to Rick Case for close to ten years for my service. Never been disappointed. I always leave happy.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/10/2018 03:11 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/10/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Carol W. on 01/10/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is fast"
Very good waiting times.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/10/2018 10:17 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 01/10/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our family. Look forward to seeing you again next service.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
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