Rick Case Hyundai Duluth


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1352 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 3.700003/5Overall Rating 3.700003/5Overall Rating 3.700003/5rating 3.700003rating 3.700003
Original
Overall Rating 1.8666653/5rating 1.8666653rating 1.8666653rating 1.8666653rating 1.8666653
93% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Pleased
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/17/2017 04:47 PM
Beatrice C. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and helpful staff."
Excellent staff.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 03:16 PM
Lorraine F. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Excellent, can’t say more than that , thanks
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 11:32 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/17/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Cathy E. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On my recent visit, Marieo Gantt went out of his way to open my middle console I had two phone chargers in it and they were stuck preventing me from opening it. He worked with it and was able to get it open with no damage at all!!!"
I would definitely recommend this location and I was very pleased with my service. I give a rating of 5 !!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 02:14 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/17/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Ciara F. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great"
This location is always great. The people are polite. I have been coming here for years now.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 12:47 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/16/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealership"
Always excellent service
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 05:18 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/16/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Young H. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Engine Replacement done right"
I had to get an engine replacement for my 2011 Sonata, and Rick Case Service team did all they could to make that happen with Hyundai. The replacement was done much faster than expected, and it was done correctly. Great and friendly service team to work with.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/12/2017
Service Type: Repair
Review Created: 11/15/2017 12:24 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/15/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Jacqueline R. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service "
The service I was provided was...AWESOME! Fast, Courteous and Professional. Thank you Hyundai!
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 05:01 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/15/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
Great customer service
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/12/2017
Service Type: Maintenance
Review Created: 11/15/2017 04:16 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/15/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
JUDY M. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful Customer Service"
Everything was done great, highly satisfied.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/13/2017 09:20 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/14/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer ReScore Review on 11/13/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tammy took care of the issue....thanks!"
Appreciate your prompt response.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/13/2017 08:23 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"TPMS warning right after the service...."
This has happened two times in a row, the dealership did not even check my tire pressure. I got TPMS warning right after I walked out of the dealership.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/13/2017 08:23 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/13/2017

Thank you for providing feedback. We appreciate your business and thank you for speaking with us to correct concern.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On-time and as Promised!"
Everyone I spoke with was very professional and knowledgeable. My service was completed on-time and as promised. I will definitely return to Rick Case for my next service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/12/2017 06:02 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/13/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Daisy G. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service "
Excellent Customer Service
Vehicle: 2014 Hyundai Elantra Co
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/11/2017 08:57 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/13/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Tonya F. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Rick Case Hyundai, is a comfortable atmosphere for me because I see the people I know, walk in and see Tammi the service manager, we say hello, exchange pleasantries and keep it moving. The Staff is great because first they ask what you are having serviced, they will also check your servicing schedule to make sure the only thing you need done is an oil & filter changed.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/23/2017
Service Type: Maintenance
Review Created: 11/10/2017 02:37 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/11/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recommended "
Excelent service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Service Type: Repair
Review Created: 11/09/2017 04:55 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/10/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Samuel N. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Very professional
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/09/2017 05:10 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/09/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer on 11/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Happily surprised. Not a typical dealer"
Really enjoyed my time there during my repair. Emily was extremely helpful and kind. Had a great experience. The only thing that continues to bother me about places like this is when every employee asks you to rate them 5 stars. And it’s not the employees fault. It’s obviously a company climate set by the upper management. They put a paper in your car requesting 5 stars. Request a survey but don’t tell me what to rate you. Honestly makes me much less likely to give you 5 stars. And don’t scare your employees into begging for it. Value honesty in your surveys so you can improve and earn it.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/08/2017 11:38 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/08/2017

Thank you for your feedback and your business.
Regards,
Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Darrell T. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is great "
Wonderful atmosphere
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 11/05/2017
Service Type: Maintenance
Review Created: 11/08/2017 09:50 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/08/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Excellent customer service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/08/2017 02:40 AM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/08/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
LAWRENCE P. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service "
Customer is put first
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 11/05/2017
Service Type: Repair
Review Created: 11/07/2017 01:47 PM
Tammy B., Service Director at Rick Case Hyundai Duluth responded on 11/08/2017

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
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