Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

59 Reviews

100% Would Recommend
81% Business Response
Latest Review 3 days ago

Reviews


LC
LEO C.
Tomah, WI
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Excellent Service
We have been customers of Rick's since moving to Tomah nine years ago and have been satisfied customers in all ways. He has consistently provided dependable and reliable maintenance on our vehicles. His honesty and integrity is laudable.
Excellent customer service.

MF
Michael F.
Cashton, WI
Chrysler 200
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2018 Category: Service
Michael said the final bill was double what it should be. Michael caught it, and the staff fixed the bill.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 11/13/2018

Again, sorry about the mistake, but glad you caught it and we were able to fix the problem!! Thank you for being understanding, we appreciate it!!


ST
Skyler T.
Ontario, WI
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Skyler said the business serviced his vehicle fast.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 11/13/2018

Thank you Skyler, appreciate the 5 stars!!


EP
Eric P.
Tomah, WI
Mercury Milan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Eric said they always give very good service.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 11/08/2018

Thank you Eric! We always appreciate you letting us take care of all of your service needs!!


EF
EILEEN F.
Tomah, WI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
The people who work there.
The work was fine & Robin was very helpful as always. Somebody forgot to pick me up to get my car, so Rich had to come & get me. I thank you for that. Eileen Fisher
Robin C. from Ricks Certified Auto responded on 10/30/2018

Thank you Eileen, sorry we forgot to pick you up the first time ha ha, but at least we got you the second time! We always appreciate your business and look forward to always helping you out with your vehicle needs!!


AC
Adam C.
Tomah, WI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Adam said they were very personable. The vehicle was fixed in a short amount of time.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 10/25/2018

Thank you Adam, we appreciate your business and look forward to serving you in the future!!


AC
ALICE C.
Tomah, WI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Robin is the best.
Work was done in a timely manner.
Robin C. from Ricks Certified Auto responded on 10/19/2018

Thank you Alice!


RF
Ryan F.
Sparta, WI
Cadillac Seville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Ryan said the business was good at accommodating his schedule.
This review was collected via phone interview by Customer Research Inc.

DC
Dave C.
Tomah, WI
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Dave said the business provided in and out service. The estimate was close to what was discussed. The staff kept him informed.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 10/23/2018

Thank you Dave! Always a pleasure to help out our customers with all of their service needs, appreciate the 5 stars!!


MJ
Marcella J.
Tomah, WI
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Marcella said she was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 10/23/2018

Thank you Marcella!! Always a pleasure to serve you!!


RB
Roger B.
Tomah, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Roger said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 10/23/2018

Thank you for the 5 stars Roger, look forward to serving you in the future!!


DV
Dewayne V.
Tomah, WI
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Dewayne said the business did a great job taking care of him.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 10/23/2018

Thank you Dewayne! Look forward to serving you in the future!!


RC
Rebecca C.
Warrens, WI
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Rebecca said this facility is really great.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 10/23/2018

Thank you Rebecca! Always a pleasure to serve you!!


BL
Brandian L.
Tomah, WI
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Brandian said they did great. They picked up her vehicle on time and finished the work in a timely manner. Her vehicle was in and out on the same day.
This review was collected via phone interview by Customer Research Inc.

LP
Leeann P.
Norwalk, WI
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Leeann said the staff members at the front desk were nice. They were patient and waited on her because she was having an issue with her bank. They were informative and had great customer service. She was told by another business that both sets of her brakes needed to be done, but they let her know she still had 3,000 miles left to go before they needed to be changed.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 10/23/2018

Thank you for the wonderful review Leeann! Always a pleasure to serve our customers!!


TH
Tiffany H.
Tomah, WI
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Tiffany said the business is accommodating and does a good job.
This review was collected via phone interview by Customer Research Inc.

JH
Joe H.
Sparta, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Joe said the business does good work. They got the job done quick. They are respectful.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 10/04/2018

Thank you Joe, it was our pleasure to help you out with your rim!


EM
Eamonn M.
Tomah, WI
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Eamonn said he has used this business a couple of times. The employees were quick to answer his emails. They knew what they were doing. He got a thorough report. He encouraged them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 09/26/2018

Thank you Eamonn! We look forward to taking care of all services on your Nissan Versa!


PH
PAULA H.
Camp Douglas, WI
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
True professionals Fast honest service
We are very happy with everyone at Ricks Auto working on our Dodge Charger and 4x4 pickup . From awesome Robin at the front desk to honest Rick and his hard working crew in the back. They are always very picky about your car no matter if it is as simple as a oil change. Fair prices great work, they stand behind the work always will take time to talk with you even though they are super busy.
Robin C. from Ricks Certified Auto responded on 09/24/2018

Thank you for the glowing review!! We appreciate your business and look forward to helping you with all of your service needs in the future!!


MH
Mark H.
Tomah, WI
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Mark said the business is trustworthy. Rick does good work.
This review was collected via phone interview by Customer Research Inc.
Robin C. from Ricks Certified Auto responded on 09/20/2018

Thank you Mark, we appreciate you and your business!!


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