Reviews
AN
Alisha N.
Quinlan, TX
Ford Police Interceptor
Verified Customer
Alisha said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
RC
Ronald C.
Quinlan, TX
Ford Expedition
Verified Customer
Ronald said that the place was real nice, timely and had good manners.
Recommended
This review was collected via phone interview by Customer Research Inc.
SM
Sharlyn M.
Terrell, TX
Dodge Challenger
Verified Customer
Sharlyn said they care about their customers.
Recommended
This review was collected via phone interview by Customer Research Inc.
CC
Curtis C.
Texas
Toyota 4Runner
Verified Customer
Curtis said he was very nice, waited on him, told him what he was going to do, he did it, has always been that way for him, he was well mannered and he did good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
CS
Charles S.
Texas
Plymouth Voyager
Verified Customer
Charles said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JJ
John J.
Texas
Ram Pickup
Verified Customer
John said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JS
Justin S.
Texas
Dodge Pickup
Verified Customer
Justin said he has taken the vehicle back a few times and the staff can not fix the issue. For this reason he would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.
The Team at R. from Rick's Place responded on 07/17/2019
justins truck was brought in as a no start after he had worked on it himself and fried the computer we replaced the computer from the company he bought the orginal one from where he had bought it and installed him self we were able to warranty it for him he was able to drive his truck out of our shop . it had problems but he wasnt prepared to address them at this time. we did what we were asked to do.Im sorry he isn't happy
The Team atRicks Place
VR
Vincent R.
Texas
Toyota Tundra 4WD Truck
Verified Customer
Vincent said he has never had any problems with this business and they have always done a good job for him.
Recommended
This review was collected via phone interview by Customer Research Inc.
DS
Dennis S.
GMC Yukon
Verified Customer
Rick an Bonnie are always eager to help and always putting the customers needs first.
They have taken care of multiple vehicles for us as Black Bear Crossing, and they do the job right the first time. I have never taken a vehicle back because it wasent fixed. I have told many friends and neighbors about their business and am always happy to share their business ethic and the quality of work. As a business owner quality and customer care are our number priorities and Ricks Place demonstrates the same attitude, so thay have me as a faithfull customer.
Recommended
The Team at R. from Rick's Place responded on 07/08/2019
Thank you Dennis for the glowing review,We are so happy to have you as a faithful customer. We treat all customers as family.Ahappy customer is the best advertising a small business like ours can have.Thank you for letting us prove the saying "RICKS PLACE IS THE BEST IN QUINLAN"
The Team atRicks Place
GH
Glenda H.
Texas
Kia Rio
Verified Customer
Glenda said he does good work, he is very pleasant, honest, he is a great mechanic and he is open to listen to her vehicle problems. He then presents the solution to her and lets her decide what she wants to do.
Recommended
This review was collected via phone interview by Customer Research Inc.
RG
Rick G.
Texas
Mazda 626
Verified Customer
Rick said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Team at R. from Rick's Place responded on 07/08/2019
Thank you Rick G for the review.We really appreiciate you taking the time to give us a review,However we strive for 5 stars and was wondering what we could have done different or better on your vehicle that you gave us a 3 rating? so we maybe able to better our service all our customers.Please let us know
The Team atRicks Place
Verified Customer
Quinlan, TX
Chevrolet Pickup
Verified Customer
Rick's Place diagnosed the problem quickly
My truck was towed to Rick's Place at the beginning of the long holiday weekend. They were closed that Saturday, but Rick was there anyway. They figured out the problem. Luckily the bad part was still under warranty and they took care of it. Bonnie was available to keep me updated on the repair, as usual. When Rick called to let me know my truck was ready, I asked him if he could do an oil change, and he was able to get it done quickly so I was still able to pick it up that morning. Josh was very nice about getting my truck out of the parking lot for me since another customer had it blocked in. While I was driving home, I thought there was something wrong about the way it was running. and Bonnie told me I could just bring it back for them to double check it. It turned out to be something else very minor and they fixed it right then. I have seen that Rick & Bonnie treat all customers well whether they have a beat up old truck (like me) or something high end. I appreciate the excellent diagnostic work, good communication, accurate estimates on repairs, having needed repairs explained to me clearly, and being able to call or go there if have any questions or concerns. We totally trust Rick's Place to keep our vehicles running without costing an arm and a leg. Another thing I like about Rick's Place is that the interior of my truck is always as clean when I pick it up as it was when I dropped it off, since I've had bad experiences with other shops before Rick started working on my (and my mother's) vehicles. I feel very good about recommending Rick's Place to other people.
Recommended
The Team at R. from Rick's Place responded on 07/08/2019
Thank you Heather,We are so happy we could get you back on the road quickly and at a reasonable cost.We treat all our customers like famil some maybe a closer relative than others ,but we hope they feel we have provided the best service all around from the 1st minute they step into our doors until the drive away .
The Team atRicks Place
JC
John C.
Texas
Dodge Dakota
Verified Customer
John said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RA
Roy A.
Texas
Cadillac CTS
Verified Customer
Roy said he took his vehicle to the business to have his brake light fixed for inspection. He said they did not get to fix the brake light because he thought only one brake was bad but it turned out there were more so they had to order the lights.
Recommended
This review was collected via phone interview by Customer Research Inc.
LL
Lisa L.
Wills Point, TX
Dodge Pickup
Verified Customer
Caring Owners
We had the best experience here. The owners were fantastic. The work was fast. Mechanics are so knowledgable. The receptionist/owner is so sweet and courteous, and helpful. They even provided a trip to the store while the truck was being fixed. I cant say enough about rhis place, but it will for sure be the ONLY place that ever gets our business. They are absolutely #1 of all repair shops!!
Recommended
The Team at R. from Rick's Place responded on 06/05/2019
WOW THank you so much for the great review. We are so happy we could help you with your vehicle and could get you back on the road safely. We really appreciate your trust in our business . We are always here to help, thanks for joing our family
The Team atRicks Place
DS
Dennis S.
GMC Yukon
Verified Customer
Five Star Service
Every time I have needed work on my vehicles "Ricks Place" always comes thru with great service, and I have never had to take a vehicle back because something was missed or not done correctly. They are prompt and do it right the first time. I Iwould recommend them to anyone who is in need of repair work on their vehicles.
Recommended
The Team at R. from Rick's Place responded on 05/24/2019
Thank you for the great reviee .We are so glad to have made things simple and easy for your vehicle to be repaired in our shop. we are proud to have loyal customers that helps to build our reputation when we have happy cusstomers they help to spread the word.Thank You again
The Team atRicks Place
MM
Micheal M.
Quinlan, TX
Ram 3500
Verified Customer
Michael said that the service provided by this business is always fast and good.
Recommended
This review was collected via phone interview by Customer Research Inc.
VR
Vincent R.
Texas
Ford Econoline Wagon
Verified Customer
Vincent said he had no problems with the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
HM
Harold M.
Wolfe City, TX
GMC Sierra 3500
Verified Customer
2003 GMC 4X4 DUALLY CREWCAB DIESEL
Super, hard working, men, more to come
Recommended
The Team at R. from Rick's Place responded on 05/24/2019
Thank You Harold for the great review. We are so glad you are happy with our service.
We are always here to help any time you need us.
The Team atRicks Place
DD
Dwayne D.
Terrell, TX
Chevrolet Silverado 1500
Verified Customer
Dwayne said this business worked with him. They were willing to do payment plans when the parts went over the estimate.
Recommended
This review was collected via phone interview by Customer Research Inc.