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Rick's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,668 Reviews)
94
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
4.7
ReScore Average
94
Net Promoter Score ®

Business Details

About

For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business grows because of our wonderful community members, so it’s important to us to give back. ...more

Categories
Auto Repair, Import Auto Repair, Domestic Auto Repair
Contact
(865) 453-2915

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
400 Parkway Sevierville, TN 37862-3403

Affiliations

ASE
Rick's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,668 Reviews)

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

Continue reading recommended reviews


MJ
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Mo J.
Sevierville, TN
This review is currently pending verification from the business.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
10
Great once again!! Love them.
They have been servicing my vehicles for 10 years. Today it’s just an oil change. I had gone to the Super Walmart a few day ago here in Sevierville, Tn, to get oil changed and save a little money. They would not change my oil because the claimed that there was antifreeze in the oil and I needed a new head gasket replacement. That’s and approximate cost of $3K. I came to Rick’s to confirm that. They showed me the oil does NOT have any coolant or antifreeze in it. It is fine. They also informed that the drain plug was stripped. Do not ever use Walmart for any kind of automotive service at all, not even tires. They can’t be trusted. Many years ago Walmart changed the oil in another pickup I was driving at the time in Maine. Right after the oils changed in Walmart I Skowhegan, Me, we began driving to Canada. Didn’t get very far because the pickup lost all motor oil. Walmart service had not put the oil drain plug back in correctly. I almost lost a beautiful diesel motor because of their bad service. If you need service to your vehicle in or around Sevierville, Tn, your best option is Rick’s Auto Service.

HS
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Heather S.
St. Louis Park, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2021
Not great at all
Well considering I had to get a jew motor in my car abs the fact they didn’t change my spark plugs after they changed the coil soo great job on paying strips not
Not Recommended
Rick B. from Rick's Service Center responded on 05/10/2021 05:26 AM

I'm not sure what happened but it looked like a year ago we worked on your vehicle and you don't have to replace the spark plug if you replace the coil unless the coil arced and burned the spark which would cause the vehicle to misfire until the spark plug was replaced. When the vehicle left here it was running fine and did not rest any misfire codes. 


This review violates the SureCritic Review Policy.

DP
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DOTTIE P.
Sevierville, TN
This review violates the SureCritic Review Policy.

DF
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dave f.
Sevierville, TN
This review violates the SureCritic Review Policy.

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