Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

591 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


BN
Bryan N.
Roseville, CA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Bryan said the employees did a good job and he got his vehicle back quickly.
This review was collected via phone interview by Customer Research Inc.

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Raghavendra K.
Folsom, CA
Honda Civic Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Raghavendra said the service was half done. The remainder of the service was not needed at this time.
This review was collected via phone interview by Customer Research Inc.

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Nicole L.
Antelope, CA
Mercedes-Benz SLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Nicole said they are always super convenient and they do a good job and they are quick.
This review was collected via phone interview by Customer Research Inc.

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Brian D.
Salinas, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Brian said the mechanics were knowledgeable and showed him what they were doing, to reassure him that they were not taking advantage of him.
This review was collected via phone interview by Customer Research Inc.

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Connor G.
Georgetown, CA
Chevrolet Cavalier
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2018 Category: Service
Connor said the employees did good work but it took them a couple of hours before they got to take a look at the brakes.
This review was collected via phone interview by Customer Research Inc.

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Todd C.
Fair Oaks, CA
Toyota Sequoia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Todd said this business told him it would be about 2 hours to replace the back brake pads. He stated he thought 2 hours was too long. The service manager at this business was honest about the needed repairs and didn't try to up sell him on anything.
This review was collected via phone interview by Customer Research Inc.

MA
Mike A.
Carmichael, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2018
DON'T GO THERE!!!!!
DO NOT GO THERE!!!!!! I know about mechanics . I bought a Groupon for $89 when I got there they were supposed to give me a free inspection ,didn't even pull my wheels off just put it up in the air told me I needed new brake pads, new rotors , new drums ,new shoes new hardware wanted to charge me another $350 on top of the $89 I paid for Groupon ,totally BOGUS, I went to Brake Masters right after listening to them try and sell me stuff I knew I didn't need and got my brakes inspected I also inspected it and all I needed was front brake pads nothing more the whole job cost me $129 plus tax .

ZB
Zhdan B.
Fair Oaks, CA
INFINITI JX35
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Zhdan said everything was fine from a technical point of view, however, he had to wait in a non air conditioned room for the entire duration of his service.
This review was collected via phone interview by Customer Research Inc.

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Kris C.
Rocklin, CA
Ford Police Interceptor
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2018 Category: Service
Kris said the business replaced his brakes and rotors. After the service, his vehicle had low brake fluid. It seemed suspicious to him that it happened at that point, since if it was an issue prior he would have had a loss of brake function before ever getting a low pressure warning. They had to order and install two more parts to fix the issue and they did not provide any good explanations as to why a brake fluid issue would happen right after replacing his brakes. He feels that they did something while doing the original work to make it read as low fluid so they could get more work from his vehicle. He used to recommend this business, but will no longer do so after this experience.
This review was collected via phone interview by Customer Research Inc.

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Anthony S.
Antelope, CA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Anthony said the business provided service for a good price.
This review was collected via phone interview by Customer Research Inc.

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Sean G.
Orangevale, CA
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Sean said the employees were very accommodating, met his price point, and did the work in a timely fashion. He thanks Mike for doing a good job.
This review was collected via phone interview by Customer Research Inc.

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Alex W.
Fair Oaks, CA
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Alex said the staff are honest and they provide good service.
This review was collected via phone interview by Customer Research Inc.

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Vinod G.
Vacaville, CA
Honda Accord Coupe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2018 Category: Service
Vinod said his brake pads and rotors were not as taut as expected.
This review was collected via phone interview by Customer Research Inc.

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Robert G.
Sacramento, CA
Saturn Ion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Robert said the employees were wonderful and superb. Their customer service was better than anywhere he has been before. Their smiles and the way they talked to their customers seemed sincere. His brakes are excellent and their prices were reasonable. He stated they made him feel like family. He would go back to use this business again.
This review was collected via phone interview by Customer Research Inc.

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Richard G.
Carmichael, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Richard said the business does a good job and finished his service quickly.
This review was collected via phone interview by Customer Research Inc.

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Pam F.
Antelope, CA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Pam said the staff were very friendly, and business-like. She's very satisfied with the good work done to her vehicle.
This review was collected via phone interview by Customer Research Inc.

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Alex H.
Sacramento, CA
Audi A4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Alex said the service took longer than he thought it would.
This review was collected via phone interview by Customer Research Inc.

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Bryan G.
Roseville, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Bryan said the business did the service as they said they would and the brakes feel good. He said he doesn't have anything bad to say.
This review was collected via phone interview by Customer Research Inc.

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John G.
Marysville, CA
Lincoln MKS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
John said the staff members were pretty fast and nice at this business. They did what they had to do.
This review was collected via phone interview by Customer Research Inc.

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Anna Z.
Rocklin, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Anna said she had a good experience and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.