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River Oaks Firestone

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(983 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
4
Total ReScores
3.3
ReScore Average
96
Net Promoter Score ®

Business Details

About

From selling cars to fixing them, River Oaks has been a fixture in the Houston, TX area for more than 60 years. We treat our customers’ vehicles as if they were our own. Visit us today, contact online, or phone us to schedule an appointment today. From selling cars to fixing them, River Oaks has been a fixture in the Houston, TX area for more than 60 years. We treat our customers’ vehicles as if they were our own. Visit us today, contact online, or phone us to schedule an appointment today.

Categories
Firestone Repair Shop, Tire Sales and Repair, Car Maintenance
Contact
(713) 621-2040

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
3701 Westheimer Rd Houston, TX 77027-5221
River Oaks Firestone's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(983 Reviews)

SR
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SHERYL R.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
verified customer Verified Customer
Awesome Service!
I am new to Texas, and stopped into this Firestone on recommendation from my son for my car inspection. As soon as I opened the door I was impressed by the openness and cleanliness of the business. I was greeted warmly and immediately by Michael, who took care of my car right away, in spite of the fact I did not have an appointment. I was introduced to everyone working there, and offered a drink while I waited.

They did my inspection quickly, and Michael’s service did not end there. He told me the next steps I needed to take to get my registration and plates, looked up addresses for me for that and for where to get my license, and told me to come back with my new plates so they could put them on for me. I went back right after getting my new plates and they put on the back plate in a few minutes.
I did not have a front plate mount, so Michael ordered one for me. He was professional and courteous and called me as he promised to update me on the status of the part. Today I went back and had the front plate installed, and they washed and vacuumed my very dirty car! I was thrilled.

I was able to observe the way the other staff treat their customers and each other, and was impressed with the courtesy shown. I will definitely be back for whatever I need as I have confidence in Michael and the team at River Oaks Firestone.
Recommended
EDDIE S. from River Oaks Firestone responded on 02/07/2020 04:11 PM

Thank you so much for your sweet words. We are so happy to hear that you enjoyed our service and we met your expectations.
All of our family at ROF at your service and looking forward to serving you in the future.
 Thank you again for the opportunity, trust and your encouraging words. We truly appreciate you!


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