The Service Department at Riverhead Hyundai offers the best in automotive service to our customers. With our state-of-the-art facility that features the most current diagnostic and repair equipment available, you can rest easy in our free Wi-Fi enabled waiting area knowing that our highly skilled technicians use the latest technology, The Service Department at Riverhead Hyundai offers the best in automotive service to our customers. With our state-of-the-art facility that features the most current diagnostic and repair equipment available, you can rest easy in our free Wi-Fi enabled waiting area knowing that our highly skilled technicians use the latest technology, equipment, factory certified tools, and genuine Hyundai parts to deliver efficient, quality vehicle care in a clean, secure environment. ...more
I purchase a used truck from Hyundai riverhead a little over a year ago now. At the time the I was in need of a vehicle and the market was tough so I was extremely desperate to jump into something. After weeks of looking I saw what seemed to be a decent deal. After talking on the phone with them and confirming price and availability, I drove down their to discover price doesn’t reflect the $2k down payment. That, and they didn’t even have the truck on the lot. So off the bat they lied to me on my first two questions. When the truck finally came in I got a call and once again drove down there just to see a massive dent on the side driver door. Sales guy points me in the direction of another truck and after 2 more trips down to Hyundai Riverhead I was able to leave with the truck. Oh and don’t even try to put more than $2k down, they won’t let you. So now a year passes and I come across another truck. Decided I’m paying too much and want to get out of this one. I began calling used car dealers to see if anyone would be interested in purchasing my Silverado off me. First call I made I get a ridiculously low offer. Now I understood that the car market came down a bit but the offer was ridiculous. I came to find out that my truck was in two accidents prior to me purchasing. One of which was severe and the truck was towed away. I immediately called up the gentleman who sold me the truck and his response to the matter was “sorry we have no clue about vehicles history when buying it from auction”. Funny how he was so sure there were no accidents when I asked him at the purchase but now he has no clue. This is just a lie. I asked to schedule a meeting thinking that they would be able to work this out with me because THIS IS FRUAD. Lying to me about vehicle history is FRUAD. When making a point of this in our meeting, I was put at blame for not asking for print out of the car fax. Because I took the salesman’s word for it I was now at blame. They then appraised the car and told me they would only take it back as a trade in because it was a 2016 and not a 17. On top of that their trade in value on the truck wasn’t even better than dealerships that were offering cash. You would think they would work with me a little to try to resolve this issue but nothing. All I got was some laughs and a “go ahead” from management when asking if I should wright a review about the place. So hear ya go buddy! This one’s for you!
IF YOU WANT A DEALERSHIP THAT DOESNT BACK THEIR CUSTOMERS AND LIES STRAIGHT TO YOUR FACE THEN HYUDAI RIVERHEAD IS THE PLACE FOR YOU!