Roger Beasley Hyundai New Braunfels

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830-632-2200
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Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

928 Reviews

5 star
77%
4 star
13%
3 star
4%
2 star
2%
1 star
1%

ReScore Reviews™ (9)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.2222233/5Overall Rating 2.2222233/5rating 2.2222233rating 2.2222233rating 2.2222233
94% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews

Verified Customer
New Braunfels, TX
2016 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/15/2018 Category: Service
Service
Na
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/16/2018

First and foremost, I would like to apologize for your experience at Roger Beasley Hyundai. However, I do want to thank you for taking the time to inform us. We take customer satisfaction very seriously at Roger Beasley Hyundai and I have passed your review along to upper management. 


Again, thank you for taking the time to send us your feedback, but I do apologize for the experience you have had at Roger Beasley Hyundai.

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
CW
Charleen W.
New Braunfels, TX
2012 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Pure excellence
They are courteous overly helpful they go above and beyond I have met nothing but the highest of professionalism with the employees and dealership of Rodger Beasley Hyundai and with Hyundai itself
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/15/2018

Hi Charleen!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
MW
Marilyn W.
Spring Branch, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great
Got me in and out. They always wash my car as well!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/15/2018

Hi Marilyn,

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
FS
Frank S.
Canyon Lake, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Roger Beasley Hyundai New Braunfels, Tx.
The dealership has always provided good service since I relocated to the New Braunfels area.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/15/2018

Hi Frank!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer
San Antonio, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Service Review
Very thorough. Love the video of servicing the car.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/15/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
RW
Robert W.
New Braunfels, TX
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great service
The staff is always friendly and professional.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/15/2018

Hi Robert!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
DT
Donald T.
Spring Branch, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Oil change
Great experience.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/15/2018

Hi Donald!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
RH
Ronald H.
New Braunfels, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent Services
Great job by all!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/15/2018

Hi Ronald!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
ES
Elizabeth S.
Canyon Lake, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Great service.
Knowledgeable personnel, fast & great service.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/13/2018

Hi Elizabeth!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
TO
Thomas O.
New Braunfels, TX
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
25k checkup
Stephanie was nice when I scheduled appointment. Had to return to get replacement blade. Overall positive experience.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/13/2018

Hi Thomas!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer
New Braunfels, TX
2006 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Excellent service!
Took my older vehicle in for timing belt and water pump replacement. There were additional repairs needed. The service manager and his staff worked with me to get the total cost within my budget.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/10/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
MH
Michael H.
Spring Branch, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Great service
I got great service and would go back but I need to go back and have them check the shifting at 65 mph since getting the transmission drained and whatever there recall was it up shifts fine but then it downshifts and jerks.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/10/2018

Hi Michael!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
EH
Erma H.
Canyon Lake, TX
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
personal attention to concerns--personnel seem very qualified and attentive
great
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/08/2018

Hi Erma!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
TB
Terry B.
San Marcos, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Great Service!
Always a good experience when I take my car to RBH of NB for service!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/08/2018

Hi Terry!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer
Universal City, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Great Service!
I loved the ease of dropping off and picking up my car when it was ready. I also received an email with a video inspection of my vehicle. That was a really great feature!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/06/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
DD
David D.
New Braunfels, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Awesome Service!
Stephanie did an outstanding job guiding me through my service choices, offering guidance, and ensuring I was kept up to date during the repair (love the emailed video)!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/03/2018

Hi David!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
CC
Carol C.
New Braunfels, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Great staff
The only problem I had was,. I was not aware that I would be texted with a video of what the repair was. I only visit every few for oil changes.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/02/2018

Hi Carol!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
CA
Cheryl A.
New Braunfels, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Hyundai Service
Everyone is very courteous and knowledgeable.
I would definitely recommend to friends and family.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/01/2018

Hi Cheryl!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
JA
Jane A.
Canyon Lake, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
2018 Elantra Limited service
Friendly, professional, fast, and fair pricing.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/01/2018

Hi Jane!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
JR
Joye R.
New Braunfels, TX
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Service
Great service.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/01/2018

Hi Joye!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager