Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1094 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.2222233/5Overall Rating 2.2222233/5rating 2.2222233rating 2.2222233rating 2.2222233
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JM
Jim M.
New Braunfels, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2019
Horrible place
Just a pathetic place to call a dealership I would rather go to a chop shop then this place! A very non family Oriented place and I know someone that works there and they could careless about you and more about making a dollar and screwing you over to make that dollar it’s just sad
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/18/2019

Hi Jim,

First and foremost, I am sorry to hear you would not recommend our dealership. We take customer satisfaction very seriously so I'd like to look into this further. Unfortunately, I cannot find you in our CRM system so cannot look up the details of your visit. Do you mind sending us some more info about what made your experience here so poor? And who is the employee you are referring to?

I will keep an eye out for your response. And again, I apologize for your experience.  

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

AT
Asmar T.
New Braunfels, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Very Professional
loved the video walk-through
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/16/2019

Hi Asmar!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

SG
Scott G.
San Antonio, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great service
Great service
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/16/2019

Hi Scott!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

RJ
Rosalie J.
New Braunfels, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Satisfied customer
Great service! Friendly and professional. Very helpful on answering any questions I had asked.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/16/2019

Hi Rosalie!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

RC
Richard C.
New Braunfels, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
The staff
Everyone takes great care to give the best service possible.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/16/2019

Hi Richard!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

KS
Kimberly S.
San Antonio, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great Experience
It was a great experience from sales to service. Everyone was friendly and helpful.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/13/2019

Hi Kimberly!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

JE
James E.
New Braunfels, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Not just a Car Dealership, but a friendly place that services you car in a timely manner.
Made appointment, car was immediately taken in and work preformed. Had car back within the time that i was given. Great place.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/13/2019

Hi James!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
New Braunfels, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/12/2019 Category: Service
Too Lazy
Takes so much time and expensive as well
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/13/2019

First and foremost, I would like to apologize for your experience at Roger Beasley Hyundai. However, I do want to thank you for taking the time to inform us. We take customer satisfaction very seriously at Roger Beasley Hyundai and I have passed your review along to upper management. 

Again, thank you for taking the time to send us your feedback, but I do apologize for the experience you have had at Roger Beasley Hyundai.

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

CW
Charles W.
Seguin, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Service
Outstanding
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/12/2019

Hi Charles!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

MB
Marilyn B.
New Braunfels, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Excellent Service
The staff is always helpful and efficient.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/12/2019

Hi Marilyn!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

IT
Irene T.
Canyon Lake, TX
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2019 Category: Service
Overall good service
Service received is what I expected. Thank you.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/12/2019

Hi Irene!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

HG
Homer G.
New Braunfels, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Fast Service
Fast service and knowledgeable staff. I really like the video of the work performed.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/12/2019

Hi Homer!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

JS
James S.
New Braunfels, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Service
Great service staff at the dealership
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/08/2019

Hi James!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

TD
Theresa D.
New Braunfels, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
N/a
N/A
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/06/2019

Hi Theresa!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

MJ
Miguelangel J.
Canyon Lake, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Great as always
Good service and consistent
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/05/2019

Hi Miguelangel!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
Converse, TX
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Great customer service
The service was awesome!!!!
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/04/2019

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

ST
Sullivan T.
New Braunfels, TX
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Best Service I've ever had
The service was outstanding and the video inspection that was sent to my phone was the first time something like this has ever happened. This dealership treated me with A1 customer service, unlike another dealership I visited a year ago. I will be coming back for them to take care of the other recommendations they made.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/04/2019

Hi Sullivan!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

SG
Sam G.
Canyon Lake, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Good job
Thank you for doing such a good job!
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 02/04/2019

Hi Sam!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

MR
Micheal R.
Bulverde, TX
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2019 Category: Service
Tell the customers the truth
Get the problem diagnosed correctly the first time.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/31/2019

Hi Micheal,

Thank you for sending us your feedback. I want to apologize for our mistake in not diagnosing this issue right the first time, but appreciate you allowing us to make it right. We will do better in the future!

If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

TF
Thomas F.
New Braunfels, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Service of our Hyundai.
The staff.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 01/30/2019

Hi Thomas!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager