Roger Beasley Hyundai New Braunfels

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830-632-2200
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Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

868 Reviews

5 star
76%
4 star
14%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (8)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.125/5Overall Rating 2.125/5rating 2.125rating 2.125rating 2.125
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

SL
Steven L.
Seguin, TX
2012 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Service
Good service and even washed my car!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/18/2018

Hi Steven!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
JP
Julie P.
San Antonio, TX
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
The customer service
It's always easy to schedule my service appointment, my car is always ready before the given time.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/18/2018

Hi Julie!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
PL
Patrice L.
Windcrest, TX
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Nice place
Nice
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/18/2018

Hi Patrice!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
DB
Dana B.
New Braunfels, TX
2008 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Waiting areas very clean. Friendly professional employees. Good value.
Excellent value and service.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/18/2018

Hi Dana!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
Anonymous avatar
Verified Customer
Seguin, TX
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Repairs
They got my car in and out as promised. Great job!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/14/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/BeasleyHyundaiNB and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
Anonymous avatar
Verified Customer
Kyle, TX
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Oil Change/ Alignment
The appointment was quick and the staff was friendly. I've been coming to this location for almost a year and they always treat me like a valued customer...which is helping me stay a loyal Roger Beasley customer after having a bad experience at a different location.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/14/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/BeasleyHyundaiNB and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
MG
Maria G.
San Antonio, TX
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Attention To Detail
Making the 40 mile trip to buy my 2018 was well worth the trip. Thinking that my mechanic of over 20 years was going to service this car was short lived after having experience their service department! Everyone, and I do mean everyone treats you better than family. They are that nice.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/12/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/BeasleyHyundaiNB and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
FS
Frank S.
Canyon Lake, TX
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Roger Beasley Hyundai New Braunfels, Tx.
The service department has provided service to several of my vehicles for the past 4 years and I have always been very pleased with how they have taken care of my vehicles.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/12/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/BeasleyHyundaiNB and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
DP
Dorothy P.
Mc Queeney, TX
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Convenience
The location is great and the service is excellent.
.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/08/2018

Hi Dorothy!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
GR
Gustav R.
San Antonio, TX
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
The Best
The best customer service, attention to detail, and quality.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/08/2018

Hi Gustav!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
KB
Kevin B.
San Antonio, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Service
Great service and people
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/07/2018

Hi Kevin!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
KB
Kevin B.
San Antonio, TX
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Service
Great service and people
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/07/2018

Hi Kevin!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
SG
Stacie G.
Luling, TX
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Great service
Came in for an oil change and it was done quickly.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/07/2018

Hi Stacie!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
Anonymous avatar
Verified Customer
New Braunfels, TX
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Customer service
Service was thorough and efficiently completed.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/07/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
KK
Kaleb K.
New Braunfels, TX
2013 Hyundai Veloster
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2018 Category: Service
Lying Will Get You Nowhere!
These people tried to rip me off! I came in because my engine was misfiring due to my ignition coils being bad. They tried to tell me my motor mounts were bad and quoted me $400 to fix it! I’m a broke college kid and $400 is better used towards bills. They also cleared my check engine light and said it was something that needed to be plugged back in, and then proceeded to charge me $75 for the check up and clearing of the light. When I went to get a second opinion they heard what happened and replaced my coils for free and showed me that my motor mounts were fine! They also gave me tips on what to invest in next to keep my car healthy. I got my refund but I’m completely disgusted in the dishonest service! The fact that they tried to weazle $400 out of me is appalling! Honesty in business is truly lost and integrity is seriously lacking at this place! This will only cause them to loose business thus loosing money!
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/07/2018

Hi Kaleb,

First and foremost, I would like to apologize for your experience at Roger Beasley Hyundai. However, I do want to thank you for taking the time to inform us. We take customer satisfaction very seriously at Roger Beasley Hyundai and I have passed your review along to upper management. 


Again, thank you for taking the time to send us your feedback, but I do apologize for the experience you have had at Roger Beasley Hyundai.

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
RH
Rebecca H.
San Marcos, TX
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
$500 insurance deductible saved!
I was sideswiped and unable to get the insurance information from the driver. A claim was in process and, and a few days after I had filed my claim and was waiting on the estimate, I had a flat tire and had to be towed to the dealership. Although the tire had to be replaced, when I picked up my car, the dent had disappeared! They had been able to "pop" it back in place. My car was washed, and it looked like new!

I also reported this to Facebook.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/07/2018

Hi Rebecca!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
RA
Roger A.
New Braunfels, TX
2012 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Hyundai Maintenance
Did usual fast efficient job. We actually used time while waiting to purchase a new Tucson and since we decide to keep Sonata and give to family member, they were nice enough to throw in maintenance as no charge! These are the little things that put them a step above other dealers. Thank you.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/07/2018

Hi Roger! 

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
Anonymous avatar
Verified Customer
New Braunfels, TX
2012 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Great Service
My vehicles AC went out. They offered me a courtesy vehicle for the time my vehicle was in the shop and also gave me a military discount. Top notch service!!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/07/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
JW
Jan W.
New Braunfels, TX
2015 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Organized and efficient service dept
Roger Beasley Hyundai's service department is a real pleasure to work with. Their appointment system makes it easy. You get there at your scheduled time and they take care of the rest. When it's finished you get a text and it's all wrapped up in a nice tidy little bow. Margarita was our service advisor and she was really great to work with.
We appreciate RBH and look forward to our next service. Did I mention the awesome snacks they offer if you decide to wait there. Go there and you WILL be satisfied with the way they treat you.

Jan W
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/04/2018

Hi Jan!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
LM
Luis M.
Cibolo, TX
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Great friendly people
Love this place... greatfadt and friendly people ... great cars
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 06/04/2018

Hi Luis!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager