Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

2338 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.4000022/5Overall Rating 4.4000022/5Overall Rating 4.4000022/5Overall Rating 4.4000022/5rating 4.4000022
Original
Overall Rating 2.02/5Overall Rating 2.02/5rating 2.02rating 2.02rating 2.02
93% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


RG
Robert G.
Pingree Grove, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
The people
They are honest and helpful.

Verified Customer
Naperville, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great service
The drop-off was painless and service was quick (oil change, inspection and tire rotation). Service staff is friendly and polite.

AK
Alice K.
Crystal Lake, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Service
Everyone is always very helpful.
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/12/2018

Thank you for letting us service your vehicle it is our pleasure.  Your feedback is very valuable to our Dealership.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

SA
Scott A.
Woodstock, IL
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Everything done and on time
Did everything I expected and on time
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/12/2018

Thank you for letting us service your vehicle it is our pleasure.  Your feedback is very valuable to our Dealership.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

CH
Charles H.
Huntley, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
First Service visit
We have just moved here recently and this was our first visit to Rosen Hyundai. Appointment was very easy to arrange. We were greeted quickly by our very friendly service advisor Patty. Service was performed in the time promised complete with carwash. We were very satisfied and will return for our next service.
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/12/2018

Thank you so much for the great review, we look forward to seeing you in The future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

Verified Customer
Marengo, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
New Battery Time
Had to have a new battery for in my 2012 Santa Fe. They replaced it 2 hours without an appointment. Half off because of warranty. I've been taking both my cars there for 5 years.
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/12/2018

Thank you so much for the great review, we look forward to seeing you in The future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

MP
Marcia P.
Algonquin, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Service
Always a great experience at Rosen! Thank you.
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/08/2018

Thank you for letting us service your vehicle it is our pleasure.  Your feedback is very valuable to our Dealership.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

SH
Susan H.
Lake In The Hills, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great service
Quick servo e on oil change, out in 20 minutes.
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/08/2018

Thank you for letting us service your vehicle it is our pleasure.  Your feedback is very valuable to our Dealership.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

Verified Customer
Huntley, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
great experience for 1st time visit!!!!
staff was friendly and courteous
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/08/2018

Thank you so much for the great review, we look forward to seeing you in The future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

Verified Customer
Bull Valley, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/03/2018 Category: Service
Rip off
Not having service loaners.for extended warranty repairs. Habung to rent a car is unacceptable.
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/05/2018

Thank you for letting us service your vehicle. We strive to give our customers 5 Star service on every visit. Please feel free to contact our Service Manager at anytime to discuss your visit.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

DS
Deanna S.
Pingree Grove, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Customer service
Excellent service from Tom!
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/05/2018

Thank you so much for the great review, we look forward to seeing you in The future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

DS
Donald S.
Hampshire, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Great service as always
Always a great experience
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/05/2018

Thank you for the 5 Stars, we appreciate your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

DT
Donald T.
Mchenry, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Dependably excellent
I consistently choose Rosen Hyundai for my Elantra service needs. The service department is proactive in taking care of the "little" things like a burned out running light I had not noticed. Reliable, friendly, felxible.
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/05/2018

Thank you so much for the great review, we look forward to seeing you in The future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

Verified Customer
Huntley, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Everyone is kind & helpful to me.
When it was time to pay my bill, I had already given my coupon copy from your e mail to the fellow. He
Said he used a little better one for me & gave my coupon back to me to use at a later date.
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/01/2018

Thank you for letting us service your vehicle. When our customers leave happy, that makes us happy.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

JR
Joseph R.
Algonquin, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Owner
Was very efficient with everything
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/01/2018

Thank you so much for the great review, we look forward to seeing you in The future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

Verified Customer
Crystal Lake, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
So friendly and customer oriented
I feel so comfortable coming in for my service
Always have been treated like I was very important to them
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/01/2018

Thank you for letting us service your vehicle. When our customers leave happy, that makes us happy.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

DW
Daniel W.
Woodstock, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Quick and great price
I brought my car in for an oil change. It was done quickly and at a much lower cost than the other quick change oil locations. Plus they do a detailed inspection of your other important parts and a complimentary car wash. Can't wait to bring my other car in next time
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/01/2018

Thank you so much for the great review, we look forward to seeing you in The future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

BS
Brenda S.
Mchenry, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Seems like they care about their customers
A nice place to have your vehicle serviced. People are very nice.
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/01/2018

Thank you for letting us service your vehicle. When our customers leave happy, that makes us happy.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

Verified Customer
Elgin, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Happy Hyundai Customer
They truly want to do the best job possible for their customers.
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 11/01/2018

Thank you so much for the great review, we look forward to seeing you in The future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com

WL
Willard L.
Crystal Lake, IL
2009 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2018 Category: Service
Willard H. larkner
As I expected
Linda L., CUSTOMER REPRESENTATIVE from Rosen Hyundai responded on 10/30/2018

Thank you for letting us service your vehicle it is our pleasure.  Your feedback is very valuable to our Dealership.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com