Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

3989 Reviews

ReScore Reviews™ (139)

ReScore
Overall Rating 4.2805785/5Overall Rating 4.2805785/5Overall Rating 4.2805785/5Overall Rating 4.2805785/5rating 4.2805785
Original
Overall Rating 2.1582767/5Overall Rating 2.1582767/5rating 2.1582767rating 2.1582767rating 2.1582767
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


KT
Ken T.
Pflugerville, TX
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Fantastic customer service.
I am always well taken care of when I bring my car in to have work done, regardless of which service rep I get. Always happy with the service.

KB
Kent B.
Georgetown, TX
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Conscientious service staff!
My service representative was superb and extremely helpful with questions. Top Notch!!!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/16/2018

Kent,

Thank you for the kind words and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

DL
Deborah L.
Hutto, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Friendly and professional staff
I have been going to Roundrock Hundai for years and I am very satisfied.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/16/2018

Deborah,

Thank you for your loyalty and rating us 5 stars! We appreciate your valuable time and business!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Georgetown, TX
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Efficient Dealer
Friendly staff, everything went as planned
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/16/2018

Anonymous,

We appreciate your valuable time and business! Thank you for rating us 5 stars!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

CN
Christine N.
Pflugerville, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Professional service
Friendly quality customer service. Service finished timely. No complaints
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/16/2018

Christine,

Thank you for the kind words and rating us 5 stars! We appreciate your valuable time and business!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

EJ
Eric J.
Austin, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Battery Replacement
Great services they were able to squeeze me even though they were very busy. They demonstrated hard work and devotion to deliver a great service, kudos to the services team they rock.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/16/2018

Eric,

Thank you for the great 5 star review! We appreciate the kind words and you allowing us to service your vehicle!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

RM
Robert M.
Round Rock, TX
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great service!
Very quick service. And the maintenance was cheaper than other budget shops.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/16/2018

Robert,

Thank you for the great 5 star review! We appreciate the opportunity to service your vehicle!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Austin, TX
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great place to take your car!
The service and sales departments of this store are awesome. They are very professional and courteous when you need something. I was amazed at how clean the shop looks
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/16/2018

Anonymous,

We appreciate your valuable time and business! Thank you for the awesome 5 star review!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

BW
Beth W.
Cedar Park, TX
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Wonderful customer service!
I've been bringing my Hyundais here for the past few years. Everyone is always very courteous and my oil change/tire rotation was done in less than an hour.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/16/2018

Beth,

Thank you for the wonderful 5 star review! We appreciate your valuable time and business!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

JJ
Jeffrey J.
Austin, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
Another review
Forgot to reset car service reminder.
Ali B. from Round Rock Hyundai responded on 10/15/2018

Mr. Jones,
I am sorry that we failed to reset your service reminder. Please email me a time option that work for you where we could get this reset for you.

Thank You


Verified Customer
Round Rock, TX
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Repair
This is a very efficient group when it comes to service
Ali B. from Round Rock Hyundai responded on 10/15/2018

Thank you for taking the time to rate your recent service visit with our dealership. We appreciate your business.


LG
Luis G.
Round Rock, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
convenience,convenience,convenience
It was easy to get in and out. No muss no fuss.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/15/2018

Luis,

Thank you for the great 5 star review! We appreciate you allowing us to service your vehicle!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Austin, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Recent service visit
Very happy with my recent oil change and tire rotation
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/15/2018

Anonymous,

Thank you for visiting us here and providing valuable feedback! We appreciate your business and the 5 star rating!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Georgetown, TX
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Friendly staff, good service
Warranty work as expected. I have always had good service with this dealership.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/15/2018

Anonymous,

Thank you for allowing us to service your vehicle! We appreciate you and the 5 star rating!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

AD
Abigail D.
Round Rock, TX
2013 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Great kind helpful
They are great because every time I come in they treat me with kindness answer all my questions. When I have them. So that is why I think they are very helpful. Thank you guys for being there when we need your help.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/15/2018

Abigail,

Thank you for the kind words and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Cedar Park, TX
2017 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/14/2018 Category: Service
Dependability
If you schedule an appointment make sure your car is actually looked at and the work is done on that day.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/15/2018

Anonymous,

I apologize if we were not 100% during your most recent visit with us. I did try to reach out to the mobile number on file. I did leave a voice-mail with instructions on how to reach me as I would love to discuss your visit in detail so I may look into correcting your concerns. I look forward to speaking to you soon!

Thank you,

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Georgetown, TX
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Very nice customer service
The employees at Round Rock Hyundai were great- very helpful.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/13/2018

Anonymous,

Thank you for allowing us to service your vehicle! We appreciate you and the 5 star rating!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Rockdale, TX
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
service dept
Service Dept was prompt with my repair, found a computer update to be done and completed all within the stated time frame.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/13/2018

Anonymous,

Thank you for the great detailed 5 star review! We appreciate your valuable time and business!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

RH
Robert H.
Georgetown, TX
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
efficient and clean
Great job on the car.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/13/2018

Robert,

Thank you for the great 5 star review! We appreciate your time and business!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

JM
Justin M.
Pflugerville, TX
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
The customer service is great here.
I appreciated the help I received from assistant J.R. he took care of me and I was pleased.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/13/2018

Justing,

Thank you for the kind words and rating us 5 stars! We appreciate you allowing us to service your vehicle!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648