ReScore Reviews™ (87)

ReScore
Overall Rating 3.9195422/5Overall Rating 3.9195422/5Overall Rating 3.9195422/5rating 3.9195422rating 3.9195422
Original
Overall Rating 2.1379283/5Overall Rating 2.1379283/5rating 2.1379283rating 2.1379283rating 2.1379283
91% Would Recommend
100% Business Response
Latest Review about 22 hours ago
Nicholas G. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service as always"
i have now had 3 of my hyundais worked on at this location. The customer service and speed of service is always 5 star. Keep up the great work!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/17/2018 07:28 PM
Jo E. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!!!!"
From the time they greet you until the time they say your car is ready it is just a good experience. They also offer a nice beverage bar and a comfortable sitting area.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 01/29/2018
Service Type: Maintenance
Review Created: 02/17/2018 03:28 PM
Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was late due to traffic. They still performed the service faster than anticipated."
I was late due to traffic. They still performed the service faster than anticipated.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/17/2018 03:24 PM
Richard B. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick service"
quick service & attention to detail
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/17/2018 06:58 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/17/2018

Richard,

I'm glad to see we met your expectations. Thank you for taking the time to fill out the survey and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Bill S. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Round Rock rocks"
Staff is very attentive
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/16/2018 10:28 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/17/2018

Bill,

You rock for the great review! We appreciate your valuable time and business!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Rhonda G. on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
JR did a wonderful job advising me of what was needed as far a my service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/16/2018 06:47 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/17/2018

Rhonda,

Thank you for allowing us to service your vehicle! I will personally commend JR for his efforts during your visit. Thank you and we hope to see you in the future!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Santa Fe Service"
The staff is very friendly & professional. The maintenance area is immaculate. Love the customer waiting area. Lots of choices for a beverage & comfortable seating. I'll be back!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/16/2018 06:06 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/17/2018

Anonymous,

Thank you for the gracious review and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Angela R. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service as always"
Great customer service and they went above and beyond in getting my car serviced.

I always appreciate how well they treat me like a valued customer at the Round Rock Hyundai dealership service desk.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 02:46 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/17/2018

Angela,

We really appreciate you allowing us to service your vehicle and rating us 5 stars! Thank you for your valuable time and business!

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I'm very happy with the service I receive at Round Rock Hyundai
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 02:43 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/17/2018

Anonymous,

We appreciate the kind words and rating us 5 stars!

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service and great people. Efficient and professional!
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 11:31 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/17/2018

Anonymous,

Thank you for the kind words and rating us 5 stars!

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Great service on my vehicle and from my service advisor.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/15/2018 04:44 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/16/2018

Anonymous,

We appreciate the kind words and rating us 5 stars! 

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Bhupinder S. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"xxxxxx"
xxxxx
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 03:22 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/16/2018

Bhupinder,

Thank you for your valuable time and business! We appreciate you rating us 5 stars!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Terry H. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lengthy wait"
It took nearly fifteen minutes to get my car after completing the paperwork. I feel this is a bit excessive.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 11:30 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/16/2018

Terry,

I am sorry about the delay in the re delivery process of your vehicle. We will apply your valuable feedback to continue to improve the costumer experience for you and all of our customers. We appreciate your business and rating us 5 stars!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Vicki J. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Vicki"
Dave my service rep gets a 10
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 11:06 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/16/2018

Vicki,

I will personally commend Dave for his efforts! Thank you for your business and rating us 5 stars!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Chris C. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy process"
Pretty seamless process from check In to pickup.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 08:44 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/14/2018

Chris,

We appreciate your valuable time and business. Thank you for rating us 5 stars! 


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Effective, professional and efficient"
Great job getting the recall hood latch taken care of efficiently.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/14/2018 12:11 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/14/2018

Anonymous,

Thank you for the kind word and rating us 5 stars! We appreciate your valuable time and business. We look forward to seeing you in the near future!

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Customer"
I am very happy with the Service at Round Rock Hyundai. Service was fast and excellent.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 07:13 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/14/2018

Anonymous,

We appreciate the 5 star review and allowing us to service your vehicle! Thank you for your valuable time and we look forward to seeing you in the near future!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
desk 512-904-6493
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In and out in no time"
Great experience, staff was great, kept me informed and the service was completed in a timely manner.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 04:06 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/14/2018

Anonymous,

We appreciate your business and the kind words. Thank you for allowing us to service your vehicle and rating us 5 stars!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
desk 512-904-6493
Susan S. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service & super courteous"
Super nice service rep!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 02:37 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/13/2018

Susan,

Thank you for taking the time to fill out the survey and rating us 5 stars! We appreciate your time and business!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
desk 512-904-6493
Serena C. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Friendly "
Thank you all for fast friendly service and for the extra special time you took to wash my car!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/13/2018 02:03 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 02/13/2018

Serena,

Thank you for allowing us to service your vehicle and rating us 5 stars!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
desk 512-904-6493
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