Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

3739 Reviews

ReScore Reviews™ (125)

ReScore
Overall Rating 4.2160018/5Overall Rating 4.2160018/5Overall Rating 4.2160018/5Overall Rating 4.2160018/5rating 4.2160018
Original
Overall Rating 2.1532242/5Overall Rating 2.1532242/5rating 2.1532242rating 2.1532242rating 2.1532242
92% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


PW
Paula W.
Pflugerville, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great people
I am always treated professionally and with a sense of urgency. My vehicle is always ready when promised and always clean!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Paula,

Thank you for the great 5 star review! We appreciate your business and kind words!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Austin, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Responsive Service
Kenny was helpful and responsive.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Anonymous,

Thank you for your business and rating us 5 stars! I will commend Kenny for his efforts!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Round Rock, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great customer service!
Great and fast customer service! Took the time to wash and dry my car himself!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Anonymous,

Thank you for allowing us to service your vehicle and rating us 5 stars!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

GG
Gilbert G.
Round Rock, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Friendly and courteous staff makes one feel at home.
I didn't spend too much time waiting for my car to be serviced and my stay was pleasant. I could not have asked for more.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Gilbert,

Thank you for the kind words and rating us 5 stars!
We appreciate your valuable time and business!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

ML
Matt L.
Fischer, TX
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Speed of service
Very fast service
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Matt,

Thank you for your business and rating us 5 stars!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

KR
Kimberly R.
Austin, TX
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Service Department
Was my first time with my new. Kenny was wonderful and informative. Will be back again for my next service!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Kimberly,

Thank you for allowing us to service your vehicle! We appreciate you coming to see us and the 5 star rating!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Austin, TX
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Customer service is great!
The gentleman who took care of my service appointment, Kenneth McGill, was extremely nice and welcoming. He informed me of everything that was going to be done to my car, and made the experience much more relaxed by asking how my day was going, and smiling the whole time. Even when I was 10 minutes late to my appointment and wasnt able to come back to pick up my car until right before they closed, he was friendly and perfectly patient with me. Definitely recommend this dealership and their service center!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Anonymous,

Thank you for the fantastic detailed 5 star review! I will make it a point to give Kenny some kudos in our next staff meeting! Thank you for choosing to come and see us, we look forward to seeing you in the future!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

BR
Bianca R.
Austin, TX
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent as always
Efficient, quality work, and great customer service.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Bianca,

Thank you for the excellent 5 star review! We appreciate you and your business!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Pflugerville, TX
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Friendly Service
Service rep was very friendly. Would be nice to have a courtesy shuttle available to not have to sit and wait there for a few hours.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Anonymous,

Thank you for your business and valuable feedback! We will continue to make adjustments to our processes to deliver the best customer service possible. Thank you for rating us 5 stars!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

BA
Bradley A.
Hutto, TX
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
alternator
Sean went over and above to make my experience the best it could be.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Bradley,

Thank you for valuable time and business! I will personally commend Sean on his efforts to take care of you! 


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

AM
Alexandria M.
Round Rock, TX
2010 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great service
I have had a great experience every time I’ve been to Round Rock Hyundai. I have moved to south Austin but continue to bring my car here because of the great people who work there.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/14/2018

Alexandria,

Thank you for the kind words and rating us 5 stars! We appreciate the opportunity to meet your service needs!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

SC
Steven C.
Round Rock, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
The service.
My car had a recall. They replaced the engine at no cost to me. How could I give anything less than spectacular on the review. Great job Hyundai!! :)
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/13/2018

Steven,

We appreciate the kind detailed 5 star review! Thank you for your valuable time and business!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

SG
Susan G.
Manor, TX
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Excellent service and caring people
I have to commend this group for honest work. After showing me what the recommendations for the service was due to miles, I choose not to do all the recommended service. They were very understanding as this was a big ticket service recommended. After servicing my auto, they explained what had been done, the shape of various items, and what I didn't need to do in the next service. i appreciate their low sales pitch along with the great care. i will always take care of my car at their dealership.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/13/2018

Susan,

Thank you so very much for going into detail about your service visit with us! We really appreciate you allowing us to take care of you and rating us 5 stars! Take care and we look forward to seeing you in the future!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

JL
Joshua L.
Georgetown, TX
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great service and easy!
Thanks for all the quick help!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/13/2018

Joshua,

Thank you for your great 5 star review!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

JS
Janice S.
Pflugerville, TX
2011 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
The willingness to help the customer even when the problem is out of warranty.
The attitude of making sure my wife and I had a successful experience in all phases of the visit. Mr. Ali the service manager went above and beyond in every aspect of our contact with him and Hyundai. Every time I spoke to him he was extremely professional, respectful, kind, polite, friendly, insightful and knowledgeable about the subjects pertinent in getting our car repaired. He kept us informed, returned every phone call, and was proactive in keeping us informed. Mr. Ali provided the best customer service my wife and I have ever received. Thank you Hyundai and Mr. Ali for allowing us to receive a very satisfying and pleasant experience!! You ROCK Hyundai and Mr. Ali!!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/13/2018

Janice,

Thank you for the kind words and detailed review! We appreciate your cooperation in working with us to service your vehicle and rating us 5 stars!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

LP
Lynne P.
Bastrop, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Service with a smile
The service and personnel are always excellent. I do appreciate the time and effort made by the service staff, service with a smile.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/13/2018

Lynne,

Thank you for allowing us to meet your service needs and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Austin, TX
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
:)
Good job!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/13/2018

Anonymous,

Thank you for rating us 5 stars and allowing us to meet your service needs!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Georgetown, TX
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Service Dept
Friendly, professional, and caring.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/13/2018

Anonymous,

Thank you for the kind words and rating us 5 stars! We appreciate you and your business!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

SS
Shauna S.
Round Rock, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
1st Time Experience
My 1st car Brand New Car... My 1st oil change..Great customer service.. I look forward to my next visit....
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/13/2018

Shauna,

Congratulations on your new wheels! I'm happy you came to see us and rated us 5 stars!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

TA
Theodore A.
Georgetown, TX
2012 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Working with Hyundai
My experience with your service department has always excelled. From being treated respectful to knowledgeable Equus staff. Thanks again for the loaner and taking care of the problem the first time.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 08/13/2018

Theodore,

Thank you for the opportunity to meet your service needs! We appreciate your business and rating us 5 stars!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648