ReScore Reviews™ (103)

ReScore
Overall Rating 4.0485427/5Overall Rating 4.0485427/5Overall Rating 4.0485427/5Overall Rating 4.0485427/5rating 4.0485427
Original
Overall Rating 2.1747528/5Overall Rating 2.1747528/5rating 2.1747528rating 2.1747528rating 2.1747528
91% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Verified Customer on 04/24/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai Service"
Hyundai service was acceptable.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/24/2018 05:37 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/24/2018

Thank you for allowing us to service your vehicle! 

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Lee C. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"When the State of Texas Calls"
This service was the mandated inspection for Texas vehicle license renewal. RRH has done all of mine since we moved to Texas. We'll see you in April 2019.
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/23/2018 03:26 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/24/2018

Lee, 
Thank you for the review, see you next year!

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
James M. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Awesome. Thanks guys
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/18/2018
Service Type: Repair
Review Created: 04/23/2018 12:21 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/23/2018

James,
Thank you for the great comments! We are pleased to be able to assist you with your service needs.

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Joseph G. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attention to the customer "
I arrived early and was seen immediately for scheduled service. I was surprised that tire rotation @ 25000 would cost extra. I said I would review wearing upon final report which turned out to be ok. Service was completed quickly including a quick wash. Thanks
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/21/2018 11:23 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/21/2018

Joseph,
Thank you for the great review and for the opportunity to help you with your service needs. I am glad to hear that Colton took great care of you. 

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Stephen S. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"High quality service"
Fast quality service. IClean waiting area. I would recommend. I have been taking our new Hyundai vehicles for oil changes, tire rotations along with recommended maintenance schedules here. They are always professional and greet me at my vehicle for review of service.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/19/2018 07:14 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/20/2018

Stephen, 
Thank you for the kind words. I am pleased to hear that our team has done a tremeandous job taking care of you!

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Carol B. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Professional Service"
We always get friendly, professional service at Round Rock Hyundai. We have only needed service for oil changes, etc. since we bought the Sonata about two years ago. It has been a great car for 36,000 miles so far. The reason for this service call was to have the camera recalibrated after having the cracked windshield replaced which was caused by a small rock thrown from a truck.

We have two Sonatas, a 2016 and 2017, and will probably be getting a new once again in 2019. We love the cars for comfortable, smooth, quiet rides and reliability. We get great gas mileage, too. And, they are great looking cars. We bought our first Hyundai in 1987.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/19/2018 06:44 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/20/2018

Carol, 
Thank you for the kind comments! We look forward to assisting you in the future with your purchasing and service needs.

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Took time, but did repair same day"
Was a recall repair, but covered the related consequential damages as well.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/19/2018 12:49 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/19/2018

Thomas, 
Thank you for allowing us to assist you with your Hyundai service needs. It is our pleasure!

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Verified Customer on 04/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Repaurs"
Great!
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 12:15 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/19/2018

 
Thank you for allowing us to service your vehicle. We look forward to seeing you in the future.

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
James S. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exclent service "
Very great service, fast and friendly as well
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 06:14 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/18/2018

James, 
We appreciate your business and your comments! We look forward to serving you in the future.

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Cathy S. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Experienced, dependable "
Service Tech, JR, was very helpful & explained all procedures and costs thoroughly. Courteous.
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 03:41 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/18/2018

Cathy, 
Thank you for the kind words, we will pass on your comments to JR.

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
I am a regular at this place. Good an timely service.
Usually they're pretty quick. My last visit took a bit longer, actually much longer but I guess that once in a while isn't that big of a deal.
Good place overall.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 02:11 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/17/2018

Anonymous,

Thank you for your business and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Tara U. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change Review"
Getting my car washed after an oil change is absolutely the best!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:17 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/17/2018

Tara,

Thank you for your business and rating us 5 stars! We appreciate your valuable time and business!

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Ann H. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and friendly."
Quick service and very friendly crew.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 12:53 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/17/2018

Ann,

Thank you for your business and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Roger J. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"welcoming and efficient reception"
So far my 30,000 mile checkup seems to be excellent as my car is running like new.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/17/2018 09:17 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/17/2018

Roger,

Thank you for your business and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Clarence F. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai service"
Good
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/17/2018 06:53 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/17/2018

Clarence,

Thank you for your business and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Service completed in reasonable time.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 03/23/2018
Service Type: Repair
Review Created: 04/16/2018 07:03 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/17/2018

Anonymous,

Thank you for your business and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Billy B. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"air conditioner repair"
repair completed - recall on ac unit.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/16/2018 01:45 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/17/2018

Billy,

Thank you for your business and rating us 5 stars! We appreciate your valuable time and business!

Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
John G. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
I took my Santa Fe to get new brakes (Front & back). Also to have my A/C looked at after blowing hot air. Dealership filled up my unit with new R22 refrigerant. However, they forgot to replace the A/C cap on my A/C line.
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 11:09 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/16/2018

John,

Thank you for your business and rating us 5 stars!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
David M. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very consistent and great communication"
Easy to schedule online too!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 11:05 AM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/16/2018

David,

Thank you for your kind words and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Luann L. ReScore Review on 04/16/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Update"
Issues have been resolved. Thanks.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/15/2018 06:55 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"45000mi service"
Already stated.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/15/2018 06:55 PM
GUILLERMO A., Service Drive Manager at Round Rock Hyundai responded on 04/16/2018

Luann,

Thank you for your valuable time and feedback. We appreciate you being a loyal customer and every opportunity we get to service your vehicle! Thank you for taking the time to let me know of our areas that we can improve. I have notated your account for the billing adjustment per our conversation and we look forward to seeing you on your next visit!

Thanks again,


Will Aguillon
Service Drive Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648
Displaying Review 1 - 20 of 3283 in total