Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

4563 Reviews

ReScore Reviews™ (158)

ReScore
Overall Rating 4.348102/5Overall Rating 4.348102/5Overall Rating 4.348102/5Overall Rating 4.348102/5rating 4.348102
Original
Overall Rating 2.2025306/5Overall Rating 2.2025306/5rating 2.2025306rating 2.2025306rating 2.2025306
92% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Georgetown, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Friendly staff; nice facilities
Excellent service from a friendly staff.

Verified Customer
Cedar Park, TX
2012 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2019 Category: Service
Paying A Lot for Customer Service
Customer Service was fantastic, go see J.R.! Price was high.

Verified Customer
Leander, TX
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Solid Service Dept
JR was very helpful and I will definitely come back to Round Rock when I next need to stop at a Hyundai dealer for parts and service.

Verified Customer
Austin, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Service
They should provide regular status update

Verified Customer
Austin, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Good Experience
I only came in for an oil change, but it was easy to schedule online, I came in and dropped it off... they told me there were a couple of recalls to take care of too, so we did it all at once. It was done in a timely manner and I got my car back in the same day. Good service... the only issue is I was offered a complimentary car wash that didn't happen, but that's ok. I didn't come in for a wash and they weren't going to charge for it anyway, so nothing gained nothing lost.

MC
Melissa C.
Austin, TX
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Customer service
EXCELLENT! The female behind the counter, helped explained so many things that were not previously explained to me. She was amazing and very helpful.

CB
Charles B.
Georgetown, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
No surprises
Professional . . . all the way!

BA
Billie A.
Bertram, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Hyundia Service
The friendly people and prompt service made it a great experience.

MR
Michael R.
Leander, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Outstanding service experience!
Kenneth McGill was a pleasure to do business with. I felt he went out of his way to make sure we were taken care of. I highly recommend the Hyundai service department .

Verified Customer
Round Rock, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Good customer service
Ray was very helpful, patient with myself and any questions I had about my car. He did a great job explaining to me what was being done to the car.

RL
Ray L.
Georgetown, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Straight forward vehicle service.
Made an appointment online to get car serviced at 8:30 AM. I always wait for my car. Patti Guebara, my service advisor, said the service would take 90 minutes. Patti informed me the car was ready. I paid before 10 AM and was back on the road completely satisfied with the service.

Verified Customer
New Braunfels, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Awesome service
Quick. Friendly. Genuine

DC
David C.
Round Rock, TX
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Customer service
They were fast, efficient and provided great customer service

PR
Patricia R.
Liberty Hill, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Great service
The waiting area is very comfortable
BRANDY A S. from Round Rock Hyundai responded on 02/18/2019

I'm glad that Patti did an outstanding job taking care of you and your vehicle needs! We appreciate your valuable business and the 5 star review!


SC
Santos C.
Austin, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Auto care
excellent service
BRANDY A S. from Round Rock Hyundai responded on 02/18/2019

I'm glad that Kammi did an outstanding job taking care of you and your vehicle needs! We appreciate your valuable business and the 5 star review!


Verified Customer
Round Rock, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
The warm friendly smile’s
The Courtesy warm friendly smile’s
And my rep Ray Was very nice ,And kept me informed,In and out In a timely manner
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 02/16/2019

Anonymous,

I'm glad that Ray did an outstanding job taking care of you and your vehicle needs! We appreciate your valuable business and the 5 star review!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Round Rock, TX
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Good job
Good job
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 02/16/2019

Anonymous,

Thank you for your valuable time and feedback! We appreciate  your business and the 5 star review!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

MR
Mary R.
Round Rock, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
We have bought two caars from you and the service has been great.
I hav always had confidence in your servie, The most recent service rep was extremely kind and helpful and patiently answered all my questions.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 02/16/2019

Mary,

I'm glad to see that Ray did an excellent job of taking care of you and your vehicle! We appreciate your valuable business and thank you for rating us 5 stars!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

SR
Sharen R.
Round Rock, TX
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Clean and efficient
Was able to get an appointment when was convenient for me and close to home. Do excellent work.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 02/16/2019

Sharen,

It was our pleasure to service your vehicle! We appreciate your valuable business and 5 star review of our department!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Copperas Cove, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great customer service
Has an awesome experience with the service department and received courteous service.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 02/16/2019

Anonymous,

Thank you for your kind words and awesome 5 star review! We appreciate you and your valuable business!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648