Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

4008 Reviews

ReScore Reviews™ (139)

ReScore
Overall Rating 4.2805785/5Overall Rating 4.2805785/5Overall Rating 4.2805785/5Overall Rating 4.2805785/5rating 4.2805785
Original
Overall Rating 2.1582767/5Overall Rating 2.1582767/5rating 2.1582767rating 2.1582767rating 2.1582767
92% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


Verified Customer
Round Rock, TX
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018 Category: Service
Great Customer Service
Excellent service every time!

MW
Matthew W.
Georgetown, TX
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Friendly atmosphere and organization.
I have always had good communication when scheduling for service. Explaining what needed to be done etc. Prompt attention to detail is the usual rather than the exception.

JB
James B.
Austin, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Professional friendly service
Took care of the recalls and 45,000 maintenance in a reasonable amount of time.

DC
David C.
Pflugerville, TX
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Great service
Took a little while to have anyone assist me once I entered the garage, but after that, Kenneth took very good care of me. It was a simple oil change and a couple of minor items to look at. I have confidence in them and their service, it seems everyone else there could learn from Kenneth on customer service though.

AL
Ashley L.
Austin, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Awesome Service!
Round Rock Hyundai is the best!

JL
Jane L.
Georgetown, TX
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Quick reliable service
Excellent service
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/19/2018

Jane,

Thank you for your continued loyalty in coming to see us! We appreciate the excellent 5 star review!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

KC
Kamal C.
Leander, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Great first time experience
was very satisfied with the service, got explained everything in detail and the service specialist was very friendly.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/19/2018

Kamal,

It brings us great satisfaction to earn a 5 star rating from you! We appreciate your valuable time and business!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Round Rock, TX
2012 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Great service
Great environment, clean and peaceful. Knowledgeable people.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/19/2018

Anonymous,

Thank you for taking the time to come and service with us! We appreciate you and rating us 5 stars!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Leander, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
MDB
Outstanding service in every respect!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/19/2018

Anonymous,

Thank you for the outstanding 5 star review! We appreciate your valuable time and feedback!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

AB
Amy B.
Cedar Park, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Informative, Helpful and Friendly
Wonderful car buying experience!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/19/2018

Amy,

Thank you for your business and rating us 5 stars!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

DM
Danny M.
Round Rock, TX
2015 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2018 Category: Service
Communication needs improvement
4 on a scale of 10 for overall service experience.
Noticed a large turnover in service writers
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/19/2018

Danny,

I apologize if were not 100% during your recent service visit with us. I did reach out to your mobile number to get some more details and left a voice-mail. We are constantly looking to improve on the customer experience for you and all of our customers. I look forward to visiting with you soon and appreciate your time in advance!

Thanks,

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

KS
Katherine S.
Georgetown, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Your People
Employees were very friendly and helpful. We took my mom's car in after she had recently passed away.
The employees were so helpful. Would recommend your dealership. You made a difficult situation, pleasant.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/19/2018

Katherine,

Thank you for allowing us the opportunity to meet your service need! We appreciate the kind words and rating us 5 stars!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

SP
Sandra P.
Leander, TX
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
5 star
Jenni was awesome! She was awesome last time too. She helped us fix our broken antennae. The antennae was broken while in for service. She made sure we got taken care of unlike the guy that we originally dealt with.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/19/2018

Sandra,

I'm glad to see that we were able to take care of your during your service visit. We thank you for your business and rating us 5 stars!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

CL
Carol L.
Austin, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Bellablue
Everyone was friendly from the phone call to make my appointment and then to the final check out time. Thank you.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/19/2018

Carol,

Thank you for coming to see us! We appreciate the kind words and rating us 5 stars!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

SP
Selina P.
Austin, TX
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Great service
Great service
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/19/2018

Selina,

Thank you for the great 5 star review! We appreciate the opportunity to service your vehicle!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

LH
Linette H.
Round Rock, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Service
Always take good care of me and my car.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/17/2018

Linette,

We appreciate your valuable time and business! Thank you for rating us 5 stars!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

Verified Customer
Round Rock, TX
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Great customer service
Service department was fast and caring.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/17/2018

Anonymous,

Thank you for your business and coming to see us! We appreciate your great 5 star review!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

ML
Mike L.
Georgetown, TX
2013 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Service Appointment 10/12/2018
First ever Hyundai service appointment - all items completed and Service Advisor, Dan, did a great job of keeping me informed on progress and researching any needed services. Car is in great shape now. Thanks Dan!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/17/2018

Mike,

Thank you for the excellent detailed 5 star review! We appreciate your valuable time and business!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

KT
Ken T.
Pflugerville, TX
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Fantastic customer service.
I am always well taken care of when I bring my car in to have work done, regardless of which service rep I get. Always happy with the service.
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/17/2018

Ken,

Thank you so much for your kind words and loyalty! We appreciate your valuable time and rating us 5 stars!

Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648

KB
Kent B.
Georgetown, TX
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Conscientious service staff!
My service representative was superb and extremely helpful with questions. Top Notch!!!
GUILLERMO A., Service Manager from Round Rock Hyundai responded on 10/16/2018

Kent,

Thank you for the kind words and rating us 5 stars! We appreciate your valuable time and business!


Will Aguillon
Service Manager
gaguillon@penskeautomotive.com
mobile 512-638-5648