Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
This happened the day I had arranged for an independent mechanic to inspect the car. Route2Auto assured me car had already been inspected but they had lost the paperwork/had no receipt due to C-19. Quite possible they sold a bad car to an unsuspecting customer.