Reviews
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DANIEL P.
Oak Ridge, TN
Honda Accord
Verified Customer
They have fixed everything I take to them, which has been at least 6 different cars over the years!
My son's car was overheating. They took it at the last minute on a Friday and fixed it the same day. Thank you!!
Recommended
RK
RON K.
Oak Ridge, TN
Kia Sedona
Verified Customer
Battery
Solved problem quickly ...fair price
Recommended
LL
LAWERENCE L.
Oak Ridge, TN
Cadillac CTS
Verified Customer
Understanding problem and solving so quickly and efficiently
Your understanding my problem and solving it so quickly and efficiently! Personnel so friendly and helpful!
Recommended
AJ
ANN J.
Clinton, TN
Mazda CX-5
Verified Customer
Always great
As usual a great experience
Recommended
TH
TIM H.
Oliver Springs, TN
Toyota Sienna
Verified Customer
Friendly, quick, efficient , and reasonable price.
They diagnosed the problem with my car quickly and had it fixed the same day. Very friendly people and fair pricing for service.
Recommended
KO
KEVIN O.
Knoxville, TN
Ford Escape
Verified Customer
The Best
Nothing but the best from RT Clapp
Recommended
EG
Ellie G.
Knoxville, TN
Nissan Altima
Verified Customer
Ellie said the employees took good care of her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
JW
JILL W.
Oak Ridge, TN
Honda Civic Cpe
Verified Customer
Car Care
I have taken my cars to RT Clapp for the last 20 years. I won’t go anywhere else. They do a great job and I trust them. They treat me like a friend. They go out of their way to help me if I ever need something done Immediately. Their customer service is the best.
Recommended
MC
MICKEY C.
Oliver Springs, TN
GMC Sierra 1500
Verified Customer
The people.
I've never been more happier with an auto service center as am with this one. Every time I go I'm greeted with a smile and leave knowing that my vehicles have been taken care of. Thanks for all you do.
Recommended
EB
ERIC B.
Oak Ridge, TN
Dodge Pickup
Verified Customer
Exceptional
Quality work once again.
Recommended
The RT Clapp T. from Rt Clapp of Oak Ridge responded on 02/13/2019
Thank you!
CC
CHARLES C.
Oak Ridge, TN
Ford Explorer Sport Trac
Verified Customer
The friendly atmosphere and prompt professional service
I have been taking vehicles to the Oak Ridge location for more than thirty years. The atmosphere is always warm and friendly. The service has always been excellent, and the prices for the service provided has always been reasonable.
Recommended
The RT Clapp T. from Rt Clapp of Oak Ridge responded on 02/13/2019
Thank you for being a long time customer of ours. We truly appreciate you.
Thank youm
Valerie White
BS
Betty S.
Oak Ridge, TN
Toyota Camry
Verified Customer
Betty said the service is always efficient, truthful and honest. The work is exceptional, she is thankful and appreciates the business for being there.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
DEBORAH M.
Oak Ridge, TN
Toyota Highlander
Verified Customer
Oil and Filter Change
They are professional and friendly, and always get me an appointment within a few days. They do a great job of checking maintenance item an letting me know if something needs to be replaced or repaired. The service is fast.
Recommended
The RT Clapp T. from Rt Clapp of Oak Ridge responded on 02/13/2019
Thank you for your trust in us. We appreciate you as a customer.
Thank you,
Valerie White
EH
EDDIE H.
Oak Ridge, TN
Toyota 4Runner
Verified Customer
Four Runner
I was welcomed upon entering the shop service office. The wait was satisfactory and I waited comfortably at the provided seating area. I definitely be returning.
Recommended
The RT Clapp T. from Rt Clapp of Oak Ridge responded on 02/13/2019
Thank you and we are so glad you enjoyed our waiting area.
Thank you,
Valerie White
Verified Customer
Sunbright, TN
Hyundai Elantra
Verified Customer
Excellent Service
I called early this morning for an alignment and they were able to get me in first thing. I love that they can shuttle you to work and pick you back up if needed. It’s hard to find a trustworthy mechanic. I appreciate their professionalism as well as a courtesy call to make you aware of any other issues with your vehicle. I would gladly recommend RT Clapp.
Recommended
The RT Clapp T. from Rt Clapp of Oak Ridge responded on 02/13/2019
Thank you for trusting us with your automotive needs.
Thank you,
Valerie White
AS
AMY S.
Oak Ridge, TN
Jeep Cherokee
Verified Customer
Excellent customer service!!
My family has used RT Clapp for years, and recently I had my daughter’s Jeep towed there & their customer service from start to finish was by far some of the best I have ever had at an auto repair shop. They were very thorough with their inspection & in my opinion went above & beyond because they called to ask just what all else we had experienced with the vehicle in regards to this particular problem. I will DEFINITELY continue to use them!
Recommended
The RT Clapp T. from Rt Clapp of Oak Ridge responded on 02/13/2019
Thank you for visiting our shop. We truly appreciate the trust you have placed in us for your automotive needs.
Thank you,
Valerie White
KO
KEVIN O.
Knoxville, TN
Ford Police Interceptor
Verified Customer
Great Service
You can always count on great service from the people at Rt Clapp. Getting a ride instead of having to wait or having people pick you up is just amazing.
Recommended
AR
AIMEE R.
Oak Ridge, TN
Toyota Avalon
Verified Customer
Best of the BEST
I was introduced to this automotive shop when my vehicle broke down while I was transporting a friend to the hospital and my newer Hyundai crapped out on me...these guys had a new alternator on at 1/2 dealer price and was able to take my friend home with no delay...we've since taken all of our Jeeps n cars to RT Clapp-- they r great!
Recommended
The RT Clapp T. from Rt Clapp of Oak Ridge responded on 02/13/2019
It has been our pleasure to assist you in all your automotive needs. Thank you for the trust you placed in our team here at RT Clapp.
Thank you,
Valerie White
Verified Customer
Oak Ridge, TN
Dodge Grand Caravan
Verified Customer
HUB assembly replacement.
Prompt and customer oriented service at reasonable prices. Excellentncustomer support service.
Recommended
DC
DENNIS C.
Oak Ridge, TN
Ford Econoline
Verified Customer
Oil change sticker falling
You know those little transparent stickers for oil change that you put in the upper left corner of the windshield? Two of them have fallen off. One on our Ford and one on our Honda. Maybe others are
having the same tiny problem.
cheers,
Dennis Clark
having the same tiny problem.
cheers,
Dennis Clark
Recommended
The RT Clapp T. from Rt Clapp of Oak Ridge responded on 02/13/2019
I am truly sorry for any inconvience the loss of the oil change stickers has caused you. We are checking to see if there is another supplier for this product. I am happy to reprint and mail new ones if needed. Please let me know if I can help in any way.
Sincerly,
Valerie White