Our car battery suffered a sudden death while we were out shopping. After getting someone walking to their car to give us a jumpstart we went to R. T. Clapp. We have been using R. T. Clapp since we moved to town in 1992. Although only needing their services a few times per year, as I entered the door, Barry greeted me by name, even though my face was covered by a Covid mask. After explaining my problem, he told me that they could take a look immediately. Within minutes my vehicle was back in the service bay. Barry came to the very nicely appointed waiting room and told me they had run tests and the charging system was fine and the battery was definitely bad. After a short wait Barry reappeared and stated repairs were complete and we were ready to go. The reason I like R. T. Clapp is because they treat you like family. I have never had an unsatisfactory experience with their repairs. I also appreciate that they treat my wife and daughter with the same respect and have never tried to up-sell us on a service.