Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 859 Reviews )

99% Would Recommend
Latest Review 4 days ago

Reviews


GA
GARY A.
Peabody, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019
Great work as usual
This car was a complete wreck. But for some reason my conpany wanted it fixed. It had so many issues and sone were very complicated. Scott, Larry and crew did a great job. The car runs great. 358,000 miles already and many to more. To go.

RM
RICHARD M.
Ipswich, MA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019
Great customer service
They always provide a good description of the problem and how to repair it.

Verified Customer
Peabody, MA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019
Repaired actual problem for 1/3 the cost of the dealer's assessment
We took the car to Rte 1 Auto for a second opinion after the dealer recommended a very expensive repair for our 11 year old car. Rte 1 got to the root of the actual problem (totally different than what the dealer had said) for 1/3 of the cost. Fast, friendly, and honest service...we'll be going here from now on!

DP
DOUG P.
Newburyport, MA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019
Your advice can always be trusted
The advice given by Scott and Larry can always be trusted.

CL
Claire L.
Danvers, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Claire said she is always happy with this business. She is not very knowledgeable about vehicles, but they fixed hers and it's running.
This review was collected via phone interview by Customer Research Inc.

LB
LAWRENCE B.
Saugus, MA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019
Simple oil change
Great staff, warm welcome. My appointment was handled as scheduled. I can always count on excellent service and have been using Rt1 for many years

LK
Linda K.
Lynn, MA
Acura 2.2CL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Linda said that the staff were wonderful and very honest people.
This review was collected via phone interview by Customer Research Inc.

RS
RICHARD S.
Beverly, MA
Chevrolet Bel Air
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019
Not your average car to service!
In addition to our 2 recent daily driver cars, we have a 1960 Chevrolet "Bel Air" which we have serviced here. The guys love working on it because it is very nostalgic, being 60 years old and so very basic. It's older than the mechanics who work on it, Just had the oil changed prior to putting it up for the winter. Everything was pronounced A-OK. Trusting people to an antique car's repair and maintenance tells you that we trust them with the same care of our daily driver vehicles.

LC
Lynda C.
Peabody, MA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Lynda said the business did everything the vehicle needed at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

PA
PAM A.
Nashua, NH
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019
Best Auto Service Shop on Boston's North Shore
Larry and his team are always friendly and go out of their way to help me with my needs.

RS
ROBERT S.
Beverly, MA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019
Great regular service
Brought in for regular service. Done and discovered a bad ball joint in front end. Rusted pin repaired and ball joint replaced. Noticed tire sidewalls cracking due to age (8 years!). Replaced tires. Rte 1 Auto Keeps you rolling!

EP
Ellen P.
West Roxbury, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Ellen said the service great. The staff was thorough and helpful.
This review was collected via phone interview by Customer Research Inc.

MK
Md K.
North Andover, MA
Honda Accord Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Md said this business was good and had good timely service.
This review was collected via phone interview by Customer Research Inc.

SA
SARAH A.
Danvers, MA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019
Polite, skilled accomodating
As always Larry and Co are the best. Quick, accurate, skilled and personable

LM
LEAH M.
Middleton, MA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019
Professionalism;concern for client safety
Since I am not a mechanic and have no aspiration to be, I must rely on someone whom I can trust to assess and service my vehicle. You explain needed repairs and I have confidence in you and your staff.

RG
Rick G.
Marblehead, MA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
Rick said everything went good at this business, but the communication could have been a bit better. It took a little long to complete.
This review was collected via phone interview by Customer Research Inc.

JB
JOSEPH B.
Peabody, MA
Chrysler 300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/27/2019
Oil chsnge
Have used this company for over 40 years. Disappointed this time because I wanted full synthetic oil and got blended oil. That was not what I wanted.

LG
LEANNE G.
Peabody, MA
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019
great service
as always a pleasure to deal with the staff at RTE 1 Auto in Peabody

LB
LAWRENCE B.
Saugus, MA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
Never more work than needed!
After a scare with my brakes coming down mountain ,with a burning smell and pushing pedal to floor, i brought my car to be checked.
Unlike shops that would automatically say i needed brakes all around,
Rte1 spent time to thoroughly inspect. Conclusion my brakes pads were fine, rotors fine.
You cannot find more honest and quality technicians.

MG
MICHAEL G.
Franklin, MA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
Great Service
Great Service & An Excellent Team.