Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

829 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


LB
LAWRENCE B.
Saugus, MA
Kia Sorento
Verified Customer
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08/15/2019
Understanding my needs
When you show up unannounced ( no appointment) and are taken care off quickly, even though the schedule was pretty full. You know they care about you and your business is important to them, along making you a satisfied customer.

AW
ARTHUR W.
Peabody, MA
Mercury Montego
Verified Customer
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08/15/2019
Great service
Friendly, great service and a good value.

SA
Steven A.
Lynn, MA
Nissan Rogue
Verified Customer
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08/12/2019 Category: Service
Spoke with Dave. He said the service has always been great, fast in, fast out and he's never had a problem.
This review was collected via phone interview by Customer Research Inc.

SA
Steven A.
Lynn, MA
Nissan Rogue
Verified Customer
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08/12/2019 Category: Service
Spoke with Dave. He said the service has always been great, fast in, fast out and he's never had a problem.
This review was collected via phone interview by Customer Research Inc.

BL
BRIAN L.
Peabody, MA
Volkswagen Jetta Sedan
Verified Customer
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08/10/2019
we will never go anywhere else
Larry and his crew are always top notch. For us to have our car towed and finished all in the same day is fantastic. He is honest and is able to fix pretty much anything.

DP
DOUG P.
Newburyport, MA
Ford Escape
Verified Customer
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08/08/2019
Great job
The judgment and quality of the work by the people at Route 1 Auto Service can ALWAYS be relied upon. They are responsive to their customer’s needs and communicate all relevant information promptly! They should be everyone’s first choice for dependable and reasonable automobile service!
Larry R. from Rte 1 Auto Service responded on 08/08/2019

Thank you so much Doug. It is OUR pleasure to work with a fine person such as yourself.
Larry


LB
LAWRENCE B.
Saugus, MA
Toyota Camry
Verified Customer
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08/06/2019
Rt 1 turned my rough ride into something placid
I had been detecting vibrations when stopped and a very rough idle became stronger. A call to Larry allowed him to suggest my spark plugs could be the issue. So the ride after changing plugs was amazing. It was like driving on butter cream frosting. Not sure why i waited but most likely thought it was the hot weather.
Friendly, professional and amazing technicians.
Larry R. from Rte 1 Auto Service responded on 08/08/2019

Thank you Larry for your kind words. And as usual, thank you for your Military Service to our country.


JZ
John Z.
Wilmington, MA
Subaru B9 Tribeca
Verified Customer
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07/29/2019 Category: Service
John said he was happy with the service and would definitely recommend the place for service.
This review was collected via phone interview by Customer Research Inc.

BV
Bob V.
Woburn, MA
Jeep Renegade
Verified Customer
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07/23/2019 Category: Service
Bob said the staff at this facility are very helpful compared to others in the area.
This review was collected via phone interview by Customer Research Inc.

MP
Matt P.
Beverly, MA
Honda Accord Sdn
Verified Customer
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07/23/2019 Category: Service
Spoke with Madeline. She said they were helpful , honest and they did a good job.
This review was collected via phone interview by Customer Research Inc.

LK
LIZ K.
Newburyport, MA
Acura MDX
Verified Customer
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07/18/2019
Super thorough, kind and helpful
Rte 1 Auto checked out a used Acura MDX I was hoping to buy. Not only did they fit me in ASAP, but everyone was fabulous and the time they spent going over the vehicle was above and beyond. Their list of items reviewed was extensive. I feel very comfortable buying the vehicle now.
I’ve trusted Rte 1 Auto with repairs and maintenance to my previous MDX as well. Always so friendly and honest and providing high quality work.
I highly recommend them!

LC
LINDA C.
Lynnfield, MA
Acura TSX
Verified Customer
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07/18/2019
Great service
My second visit to this business and The service is great.
Knowledgeable and friendly staff

IB
IRENE and TOM B.
Beverly, MA
Subaru Forester
Verified Customer
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07/17/2019
60K Checkup
Excellent service!

BM
BEN M.
Danvers, MA
Buick Riviera
Verified Customer
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07/16/2019
Rte 1 Auto Service has done a great job over many years
I have a couple old cars that have been in need of many repairs from time to time. They are cars from an age when appearance was important and one could be proud of the design of the auto compared to todays generic SUVs, and Sedans that all look the same and can only be ID'd by reading the nameplate. Larry and his men have kept my cars going for many years finding old parts and modifying parts when necessary.

RD
RICHARD D.
Saugus, MA
Mitsubishi Galant
Verified Customer
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07/01/2019
GREAT SERVICE
I can't even imagine letting anyone else touch my car. I trust what they tell me. Having a 9 year old car, trust and honesty are the most important qualities I look for. I have found both at Rt 1 Auto. Thanks Larry and crew.

TM
TIM M.
Topsfield, MA
Pontiac Firebird
Verified Customer
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06/27/2019
Great
Great job and customer service!

AG
ANNE G.
Marblehead, MA
Mercedes-Benz ML350
Verified Customer
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06/25/2019
Great service
Everyone is always nice and the service is good .

Verified Customer
Wakefield, MA
Ford Police Interceptor
Verified Customer
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06/21/2019
The people!
Excellent service, pricing and the people that work there are great! Always get treated great, especially by Linda!

LG
LEANNE G.
Peabody, MA
Ford Fusion
Verified Customer
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06/20/2019
Friendly Caring
They were great, they don't do work you don't need. Glad we found them

LK
Len K.
Salem, MA
Hyundai Elantra
Verified Customer
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06/20/2019 Category: Service
Patricia said that the place was good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 829 in total