Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

738 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


AL
ANASTAYZIA L.
Saugus, MA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Friendly and knowledgeable staff
Everyone is very friendly at Route 1 auto. The mechanics are very knowledgeable and friendly, and take the time to explain any issues with my vehicle.

RS
RICHARD S.
Beverly, MA
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Real service - not promises unkept
No matter what issues confront them, Rt. 1 Auto Service has the skill to fix them. They diagnose the problem(s) and give you a cost estimate. You make the decision. No surprises down the road. The same crew has been there for years, which says something in itself. People don't work long at a place that is not pleasant. We know all of them by name and we trust them. We have never had a complaint in the many years we taken our 3 cars there for service.

Verified Customer
Peabody, MA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Excellent!
As always... Larry and Scott are top notch!

AL
ARTHUR and PHYLLIS L.
Peabody, MA
Saturn Outlook
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Well done
Job was well done and timely

LM
LEAH M.
Middleton, MA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018
Maintenance
Rte 1 takes great care of my car. One less concern for me,and they tell me of any forseable needs.

TH
Thomas H.
Peabody, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
The best very helpful
Pleasant people professional work fast and efficient

RA
RICHARD A.
Topsfield, MA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Flat tire issues
As always, it is a pleasure going to Rt1 Auto. Linda and the Boys are always very helpful and knowledgable. I have been going here for over 10 years and they are Great.

EG
Eva G.
Peabody, MA
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Eva said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

CH
CHARLES H.
Beverly, MA
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Great Service
Rye 1 is very dependable, always up front and honest with my issues and fair. Great service!

RB
ROBERT B.
North Andover, MA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Fair and honest
Always accommodating especially when it comes to unexpected repairs. They stand behind their work in every circumstance.

Verified Customer
Ipswich, MA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
SUV repair
great service

AL
ARTHUR and PHYLLIS L.
Peabody, MA
Saturn Outlook
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Good job
Work done as planned and on time

SA
STEVEN A.
Peabody, MA
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
a/c experts
This past heatwave proved that my a/c was fixed correctly. It allowed my company to deliver on time was no problems.It was a perfect output of 42 degrees which kept the workers refreshed between job sites.

SJ
SUSAN J.
Beverly, MA
Dodge Stratus Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Thorough diagnosis and repair
I took my car in for an oil change and to check the tires for wear. Two tires were replaced and oil and lube done with oil filter replaced. Also, the technician checked for any other problem, and the transmission fluid was found to be very dirty, so this was taken care of as well, with my permission.

LG
Leanne G.
Peabody, MA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Leanne said her vehicle was ready on time. The staff accommodated her schedule and they were very nice.
This review was collected via phone interview by Customer Research Inc.

PA
PETER A.
Danvers, MA
Mercury Milan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Milan service
Thank you for taking care of any emergency situation with the Milan, I really appreciate your quick, courteous and quality service,

JC
Joe C.
Melrose, MA
Chevrolet Lumina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Joe said the staff was very pleasant and able to anticipate his service needs. They were very accommodating.
This review was collected via phone interview by Customer Research Inc.

KJ
Ken J.
Lynn, MA
Pontiac Vibe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Ken said he did not received a call when the vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

AB
Akeen B.
MANSFIELD, MA
Audi A5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Akeen said the staff were great. He dropped his vehicle off and the staff were really nice. His vehicle is running well now. He appreciated what they did.
This review was collected via phone interview by Customer Research Inc.

TH
Tom H.
Peabody, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Tom said the business is very pleasant. They reset his equipment each month.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 738 in total