Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

265 Reviews

99% Would Recommend
Latest Review about 8 hours ago

Reviews


TM
TREVOR M.
Salem, MA
Subaru Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
The Best
I moved a few towns away three months ago and while there are well reviewed garages in my area, I refuse to go to anybody but John. His honesty, reliability, and willingness to help in a pinch is very difficult to find. Top notch mechanic and all around great guy

Verified Customer
Salem, MA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
Oil change
Asked for and received an appointment for an oil change in the morning was lucky to get one that afternoon
I have used this service station before!

RD
RIO D.
Salem, MA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
John and his crew saved me again!
My car suffered an acute issue and John & company came to my aid in the most professional, efficient and down to earth way as usual! I had questions, John explained everything in a nonpatronizing manner. I feel comfortable asking him questions and know that I will get professional answers without any patronizing attitude. More mechanics would do well to follow his example! He found the problem and fixed it quickly, my car drives like a dream again! Thanks guys!!

RW
Ralph W.
Salem, MA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Ralph said he has been with this business for a long time, and when he says they will do something, they do it.
This review was collected via phone interview by Customer Research Inc.

GS
Gerard S.
Peabody, MA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Gerard said he is always very pleased with them. They are his reliable source.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Salem, MA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Expertise
Everyone there is professional. They do excellent work and are well informed.

PK
PAM K.
Peabody, MA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Great service and care!
The people at Shell care about you and your vehicle. They are honest and tell you what your car needs without being pushy. Everyone is professional and they do the repairs on time.

RT
ROBERT T.
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
I was in an emergency situation and the service was excellent and courteous and priced right without taking advantage of situation.
Read above.

SW
STEPHEN M W.
Salem, MA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Nothing But The Best
As usual. my vehicle is purring like a kitten thanks to the exemplary service provided by Salem Shell.

TE
TY E.
Salem, MA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Highly recommended. HONEST, PROFESSIONAL, and FRIENDLY.
Honesty is a major factor when it comes to my auto repairs. This is the major reason I visit Shall on Boston St. in Salem MA.
John has been my personal mechanic for the last 6 years. His personal and honest craftsmanship keeps me coming back. I always know that my babies (cars) are in great hands.
Sam is a GREAT bonus. (Pray for snow). THANKS GUYS!
Ty- E.

CL
Cameron L.
Salem, MA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Cameron said the service was quick, easy and convenient.
This review was collected via phone interview by Customer Research Inc.

TO
Thomas O.
Peabody, MA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Thomas said the staff took him on short notice, and took care of him right away. He will return because they do better than another facility. They give very good service, and were very polite.
This review was collected via phone interview by Customer Research Inc.

BH
Bob H.
Massachusetts
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Bob said he was quite satisfied with the service he received.
This review was collected via phone interview by Customer Research Inc.

DV
David V.
Salem, MA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
David said the business's service is good.
This review was collected via phone interview by Customer Research Inc.

VP
Virginia P.
Peabody, MA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Virginia said they have always been wonderful to her.
This review was collected via phone interview by Customer Research Inc.

SC
SARAH C.
Salem, MA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Oil change plus.
Ready on time after oil change and checking out a short list of other concerns.
Just excellent work.

Verified Customer
Salem, MA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
always good service at Salem Shell
I have a 1999 Honda with only about 90,000 miles and I want to keep it going and have a safe ride. John's advice is always helpful re: what I need to do for safety versus what would be nice to do if I had the cash. Thanks to his care over the years, the car is still running well.

FT
Frank T.
Massachusetts
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Frank said they did a great job. They are professional.
This review was collected via phone interview by Customer Research Inc.

RW
Ralph W.
Salem, MA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Ralph said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

SW
STEPHEN M W.
Salem, MA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Great Experience As Always
They look after my vehicle as if it was their own.

Displaying Review 1 - 20 of 265 in total