Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

250 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


SC
SARAH C.
Salem, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Oil change plus.
Ready on time after oil change and checking out a short list of other concerns.
Just excellent work.

Verified Customer
Salem, MA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
always good service at Salem Shell
I have a 1999 Honda with only about 90,000 miles and I want to keep it going and have a safe ride. John's advice is always helpful re: what I need to do for safety versus what would be nice to do if I had the cash. Thanks to his care over the years, the car is still running well.

FT
Frank T.
Massachusetts
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Frank said they did a great job. They are professional.
This review was collected via phone interview by Customer Research Inc.

RW
Ralph W.
Salem, MA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Ralph said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

SW
STEPHEN M W.
Salem, MA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Great Experience As Always
They look after my vehicle as if it was their own.

CO
Christopher O.
Peabody, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Christopher said the staff were good men, and they took excellent care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

ER
Everaldo R.
Massachusetts
Subaru B9 Tribeca
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Everaldo said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KO
Kevin O.
Salem, MA
Mercedes-Benz 300E
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Kevin said Sean was very good and he is a quality mechanic.
This review was collected via phone interview by Customer Research Inc.

JL
JOHN E L.
Salem, MA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2018
best service around
I have been going there for 20 years all ways the best in service and honest integrity

TS
Troy S.
Salem, MA
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Troy said they are always really good to him.
This review was collected via phone interview by Customer Research Inc.

PB
Peter B.
Salem, MA
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Peter said he is probably the best mechanic on the north shore.
This review was collected via phone interview by Customer Research Inc.

PD
Peter D.
Massachusetts
Cadillac Fleetwood
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2018 Category: Service
Peter said the business left his ignition on overnight and drained his battery.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Salem, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Thomas said the facility does a good job. The staff was up front and honest.
This review was collected via phone interview by Customer Research Inc.

BH
Bob H.
Massachusetts
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Bob said they go out of their way to service the customer. They take care of the customers right away.
This review was collected via phone interview by Customer Research Inc.

MS
Maria S.
Peabody, MA
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Maria said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CE
Chris E.
Massachusetts
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Chris said the business was good at providing him with services on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JM
Janis M.
Peabody, MA
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Janis said John is very good on taking care of her vehicle, he's always fair and efficient. He's quick to help as quickly as he can, she's very happy with the service and has been going there for years. She suggests that they should keep up the good work.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Massachusetts
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Richard said his overall experience was alright. His service was good.
This review was collected via phone interview by Customer Research Inc.

SC
SARAH C.
Salem, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Excellent service.
Thanks. Well done.

RD
RIO D.
Salem, MA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
Integrity, service and great prices!
John and his crew are absolutely the best! A lot of ladies hate going to a mechanic because of supercilious treatment, John never talks down to me and always explains problems and procedures thoroughly . I'm never apprehensive to bring my car into him and voice my concerns or ask questions. They all do a great job for a great price! Thank you, John!

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