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Anna R.
Aurora, CO
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2011
SERVICE WAS QUESTIONABLE
HAD TO WAIT OVER AN HOUR FOR AN OIL CHANGE. THEN WAS OFFERED TWO HTGHER OFFERS BECAUSE I OWN A MERCEDES. I WAS NEVER GIVEN THE ADVERTISE PRICE NOR WERE MY OTHER FIULDS TOP OFF. AND TO TOP IT OFF I PAID MORE TO GET AN OIL CHANGE THAN I WOULD HAVE AT THE DEALERSHIP. WHEN I BROUGHT THIS UP TO THE OWNER HIS COMMENT WAS I GUESS THE DEALERSHIP DOES NOT WANT TO MAKE MONEY. ALSO SAD BUT TRUE THEY HAVE NO ENGLISH MAGAZINES TO READ ONLY JAPANESE.
Ed from Sams Auto
We are sorry and embarrassed. But most of all, we are deeply sorry.”