San Tan Hyundai

Good afternoon.  I apologize for the inconvenience.  I believe we talked a couple times on the phone.  The Auto Butler is a sales department program and they had some unexpected staffing concerns.  They did their best to train another staff member to perform the Auto Butler.  As we discussed it is a paint treatment only and not a detail so I apologize once again if there was some confusion.  At the time that you discovered your concern, the service department was closed and the sales department took a vehicle off of the lot for you.  I believe because this is not a common process they likely did not think about the gas situation.  I think when you and I were talking I was misunderstanding that you wanted me to put gas in your car.  I just wasn't putting two and two together.  I was not trying to be rude.  I do apologize once again that you are unsatisfied.  I will be glad to speak with you to address any concerns that you may have.  Have a good evening. 

Dorothy,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Stephen,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Good afternoon.  Thank you for responding to our survey.  We truly appreciate it and look forward to seeing you next time.  Have a wonderful weekend. 

James,
Thank you for your response. We appreciate you and your business. We apologize for returning the vehicle with a messy windshield. We would like to make this right and provide you with a car wash at your earliest convenience. We look forward to helping you at your next visit.

Best regards,
Cara

Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Stephanie,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good afternoon.  I apologize that we did not meet your expectatioons.  Due to Covid, we have stopped washing cars to reduce the amount of employee to customer contact.  With the cases on the rise, we have tightened that up even more.  However, I tell the advisors to not allow this to upset a customer.  We will wash cars if it is going to negatively impact the visit.  It appears that Rob either did not have a conversation with you or he misread you.  Again, I do apologize and would like to speak with you to see if I can resolve your concerns.  I hope to hear from you.  Have a great day.  

Anthony,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Carl,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Erik,
Thank you for your response. We appreciate you and continued business. We look forward to helping you at your next visit.

Best regards,
Cara

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Thank you for you response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara