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Recent Reviews

Alice W.

Queen Creek, AZ

04/29/2022

Category: Service

Engine Replacement

My car need a new engine and the engine was under warranty. So I took it back to San tan Hyundai where I always buy my cars. They checked me in said they had to verify everything with Hyundai warranty dept and never called me back to say yeah or nea so I wanted a week called Hyundai warranty dept ant they told me to call and get a rental car. So I did I was.assigned to a tech named Mario very very nice guy I got my rental car and maybe had the rental for about a week when Mario called and said the car was ready. I picked up my car everything was going good with it and about a week later the car started loosing exceleration no lights came on no warning never wanted to die so I called Mario and he said to bring the car back I asked him about a rental and he said Hyundai wouldn't pay for the rental I said okay he said it would be best to drop the car off on a Sunday that way they could look at it Monday and I would know something a week went by and I called the following Monday and the guy that answered said they hadn't looked at it yet to call back around Thursday as they were really busy I said okay. On Thursday Mario called me and said it's one of two things that's wrong with it and won't which one is problem he said the first one was some type of break switch and the second was the motor mount he said the switch was $190 and the motor mounts was around 500 each. So they replaced the brake switch and said that that fixed the problem and and then priceeded to say that one of the motor mounts was cracked really they did think to change them when they replaced the engine. Well while they were working on the car I called the Hyundai warranty dept again and asked them about the motor mounts and if they were covered and she asked me if they were putting in a new engine and I said yes she said under warranty they were covered but if they didn't replace them when they put the engine in they were not covered. Then proceeded to say they should have changed them when they put in the new engine and she apologize for it. Well guess what the car started do the same thing. I don't have money like that when I feel they could have done the right thing in the first place. Now I don't know what I'm going to do about my car this is just wrong in every way so this goes to anyone if they change your engine make sure they change the motor mounts as they hold the engine in place. As I said I have always done business with Earnhardt San Tan Hyundai not sure I will ever go back.

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