Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 592 Reviews )

98% Would Recommend
Latest Review about 9 hours ago

Reviews


GM
GISELTE M.
Houston, TX
Honda Civic Sdn
Verified Customer
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11/19/2019
Professional and Quick Service
I love coming to Santa Ana Auto Care! They send out reminder emails to make sure you go and get your oil changed in a timely manner. It's very affordable and they are very friendly.

KK
KEVIN K.
Houston, TX
Honda Fit
Verified Customer
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11/18/2019
Great service
Great service

NM
Nestor M.
Voth, TX
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Nestor said he was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

NC
NANCY C.
Houston, TX
Subaru Outback
Verified Customer
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11/15/2019
My 1st comment would be about the most wonderful owner and nicest people that work at Santa Ana
Very clean and comfortable lounge area with tv, stocked cold water. They are very good mechanics with full range knowledge. I have used both body shop and mechanic shop. Years ago when I had insurance with State Farm it was one of their recommended body shops. You won't go away disappointed and very likely be a repeat customer.

JB
JUAN B.
Nissan 370Z
Verified Customer
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11/13/2019
Amazing Service
I was treated with amazing customer service from start to finish and my car was done very quickly. I recommend everyone to Santa Ana for their vast knowledge and experience.

EC
EDGAR C.
Katy, TX
Volkswagen Passat
Verified Customer
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11/08/2019
Great service
Great price friendly people

AR
ANGELICA R.
Houston, TX
GMC Yukon XL
Verified Customer
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11/05/2019
Best mechanic
Customer service is excellent. They try their best to get you out as quickly as possible. Prices are reasonable.

GG
Genaro G.
Texas
Ford Transit Connect
Verified Customer
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11/04/2019 Category: Service
Genaro said the service was good.
This review was collected via phone interview by Customer Research Inc.

DT
DEB T.
Houston, TX
Ford Fusion
Verified Customer
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11/03/2019
Always good
Santa Ana is honest and they know their stuff!!
It’s a relief in this crazy, crazy complicated world to have a good and honest mechanic. From Shelly the receptionist/service writer, the mechanic and Hassan, the manager they are the best!!!!

HB
HOWARD B.
Hockley, TX
Chevrolet Traverse
Verified Customer
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11/03/2019
Very helpful
Thanks for the very quick and helpful attention.

CM
CAROLINE M.
Houston, TX
Hyundai Veloster
Verified Customer
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10/30/2019
Happy place
The wait wasn't too long. The staff was friendly. Where it gets interesting is the comedic dynamic I witnessed. From prank calling each other to little quips. Quite entertaining!

NA
Nassar A.
Houston, TX
Volvo V70
Verified Customer
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10/28/2019 Category: Service
Nassar said the employees provided a good service.
This review was collected via phone interview by Customer Research Inc.

AE
Ashord E.
Texas
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2019 Category: Service
Ashord said they did everything well except they charged him to clean up some glass that was in the back of the vehicle.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Houston, TX
Jeep Commander
Verified Customer
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10/21/2019
Oil change
Brought in my vehicle for an oil change. It was completed within 30 minutes. Price was fair.

AJ
Akinia J.
Houston, TX
Honda Civic Cpe
Verified Customer
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10/21/2019 Category: Service
Akinia said they are very friendly and they took care of her on a rental while her vehicle was being worked on.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Houston, TX
Mazda Mazda3
Verified Customer
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10/20/2019
Great customer service
Great customer service and very trustworthy!

Verified Customer
Houston, TX
Lexus IS 250
Verified Customer
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10/19/2019
Excellent service
I took my car to SantaAna for an oil change. The price was reasonable and the service outstanding. The shop is impeccably clean and organized, turn around was quick. There's a small waiting area with comp water/ coffee/ soda and a tv that'dls comfortable enough.

AO
AMANDA O.
Houston, TX
Chevrolet HHR
Verified Customer
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10/18/2019
TERRIFIC CUSTOMER SERVICE
Im just a girl who knows little about cars. I grew up (with my father) going to the same mechanic for 30 years. That mechanic retired and sold his business 3 or 4 years ago, leaving my family looking for a good place in the area to take our vehicles where we feel good about the work and service. With their attention and customer service, Santa Ana might be the replacement we have been looking for.

This place is a large and very busy business. The girl on the service side was terrific. The first time I met the owner (and before I had any work done on my car) he gave me time to talk about what was going on with my vehicle without rushing me off. While talking with me, he saw that my grill was missing 2 or 3 bolts where it sttaches to the hood and had one of his mechanics take care of securing them.

Being just a girl who doesnt know much about vehicles and who doesn't have the money to keep putting into my car, the patient attention and the extra service made me feel as if I was already a long-time established customer.

Verified Customer
Houston, TX
Jeep Liberty
Verified Customer
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10/17/2019
Wonderful!!!
Great services. Always willing to help out to get what you need.

EG
Eric G.
Houston, TX
INFINITI QX56
Verified Customer
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10/14/2019 Category: Service
Eric said he was very pleased with every aspect of the service experience.
This review was collected via phone interview by Customer Research Inc.