business image

Santilli Auto Works

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(741 Reviews)
96

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

When it comes to vehicle maintenance, you have lots of options. As an automotive repair shop, Santilli Auto Works in West Grove, PA, provides you with the highest standards of excellence in automotive repairs. We are family-owned and operated and will strive to earn your trust. When it comes to vehicle maintenance, you have lots of options. As an automotive repair shop, Santilli Auto Works in West Grove, PA, provides you with the highest standards of excellence in automotive repairs. We are family-owned and operated and will strive to earn your trust.

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(610) 869-3111

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3309 A Gap Newport Pike West Grove, PA 19390
Santilli Auto Works' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(741 Reviews)

MS
gravatar
Michael S.
Avondale, PA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2026
3
Doesn't go the extra yard
Had my car in for an inspection and rather than fix the little hose that popped out of the windshield wiper reservoir he failed the inspection and now I have to pay another $79 to have it inspected again. He just should have hooked up the hose.
John S. from Santilli Auto Works responded on 07/29/2026 06:13 AM

Michael, thank you for your feedback.
We did check your records, May 13, 2025, and found that a 1995 Jaguar XJS is not something that we specialize in.
That is why we recommended that you go to a place that has more experience in your type of vehicle.
In the past, we have found that vehicles such as yours require special tools in order to access certain areas.
We do not have all the specialty tools that specific foreign cars require. We do, by law, offer free reinspection within 30 days of the original inspection at NO additional charge. However, if the repair was done after the 30 days you would have to pay for a reinspection. 
Again, thank you for your review.

Pat & John Santilli
Owners
Santilli Auto Works
(610) 869-3111
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.