Scott's Auto Express, llc

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

877 Reviews

99% Would Recommend
Latest Review 4 days ago
Review for Scott's Auto Express, llc
Cole C. on 06/13/2014
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Cole said he will never go back to this business. He had to take his vehicle back to this business on three separate occasions in which he was charged each time they told him his vehicle was complete, but every time he got home his vehicle was not fixed. He said they are just playing a guessing game with his money, and he is not okay with that.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 06/02/2014
Review Created: 06/13/2014
This review was collected via phone interview by Customer Research Inc.
Scott S. at Scott's Auto Express, llc responded on 06/25/2014

This is a typical review from a consumer that does not and would not understand the process of air conditioning repair. As proffessionals in this business for over 20 years we are experienced and knowledgeable about the expense and diagnosis with any ac system. We have a certain explanation that has been used with any ac repair job that we have performed through out the years and it was explained to Cole as it is for all of our clients which included him being informed of the numerous componenets that can leak in these systems. Unfortunately for him his ac system had multiple small leaks that could not be detected until car had been driven or sat for a couple of days.This is not a guessing game as Cole has stated