Tiffany, I'm not sure how much more helpfull we can be about informing you on what was wrong with your car. You admittedly said you were involved in an accident about 1 year ago and did not bother at that time to get your car looked at or fixed. Once we saw what was going on with the car there was no way it could have been aligned with out other parts that would make it to drive straight and not wear out your tires.
Unfortunately for you it was not a straight forward alignment. It was way beyond the manufacturers specifications. If you would have fixed your car with our recomendations there would have been no problems with the way the car drives.
Therfore we do not believe that we should have gotten such a low evaluation.
We are truly sorry that Anthony is dissatisfied with our company. Let me explain some things that are not stated correctly from Anthony. His vehicle has been here twice, not several. Yes on his first visit the check engine light was on and the engine was running poorly. Our diagnosis revealed a bad ignition coil on cylinder #1 which would require a new coil. This vehicle has 6 coils-1 for each spark plug- in which at the time of testing only 1 was bad. During our conversation it was brought to our attention that to the best of his recolection that the spark plugs had not been changed in 138000 miles. He was given a quote for plug replacement, the 1 bad coil, and spark plug boots that go on the bottom of each coil. He agreed and paid the bill which was not the amount he stated. 16 days later his check engine light came on again and the engine was running poorly. Again testing was done and another 1 of the coils had gone bad at which time he agreed to replace. 3 days later he left a message on the answering machine stating that the vehicle was running poorly again. I returned the call and was told that he could find everything cheaper and that it was easy for him to replace a coil and expressed his displeasure. I asked him to see the vehicle again to verify our work and that possibley we were sold a defective part. He declined. I did my research on Amazon and yes there were coils there of very low quality for $50.00 but as a business of high standard and quality we would never sell such an inferior part plus the fact of not being able to warranty it. As a business, I don't know of any other business that can keep the doors open competing with Amazon or sell inferior parts. We wish that he would have given us the opportunity to look at the vehicle again to see if indeed it was a part we installed that failed or a totally different problem. Just as a side note: A check engine light and poor driveability can be caused by so many different types of computer controlled devices on these newer vehicles.
Mike you did hear right-This is an honest repair shop. I'm not sure you understand how the automotive repair industry works. You have a problem, we diagnose, give you an estimate, and you either decline or ok the work. When you came in you basically told me what you wanted me to do, and that a buddy had replaced your heater core and after that the light came on, at that time I explained that code could be almost anything and suggested that we properly diagnose the code-You said no and wanted us to check the torque. We did check the torque but we could not figure why your buddy would have removed the code 21 safeing sensor because it is under a metal panel by your left foot and there would have been no need for removal to do a heater core which is located on the opposite side of the car.
I explained our diagnostic procedure again which you agreed to. We found that there is a ground wire that is not getting siganl to the safeing sensor and that your buddy may have accidently pinched our cut the wire. The wire goes from the far right of the car over were the heater core is and to the far left of the car were the safeing sensor is. Once we told you the possible expense you could incure for tracing this wire or multiple wires, you declined for us to go any further.
Yes the removal of the battery cables will reset the light but I promise you it will come back on and it did not fix anything.
You did pay for something which was our knowledge and expertise on what was needed to make the proper repair.
Sorry your upset but every proffessional shop operates in this fashion. In the future it would be best to believe in and listen to someone who has over 20 some years of experience in our industry.
Blane Robertson - Service Advisor
Believe me after being yelled at by this lady on 3 seperate occassions on the same day, it was no problem refunding her money. She would not let me talk and explain our side of the diagnostic process. Anything I tried to explain, her comment was that I could not be right because the other shop had to be right, all the while she is screaming into the phone. I gladly refunded her money because simply this is not the kind of client that we want to have. About once a year you will get someone that has no concept of what you are trying to tell them and there is just no satisfying them no matter what you try to say or do. The only one things she does say in her comments that is correct and I quote "I read all the great reviews" There are literally hundreds of satisfied customers that have there cars serviced at our shop. Good luck to her and the next repair shop that has to deal with her.
Mr Reed showed up at the end of the day on a friday and asked for a Missouri Vehicle Inspection. With only 45 minutes of our day remaining we accommodate him. While the inspection is going on he asked if we could diagnose why his truck that was running poorly. I explained our diagnostic charge and mentioned that there may not be enough time left in the day to get it fixed even if we had enough time to properly diagnose. At closing time we had diagnosed his problem and he was told that we would stay late to make the repair at which time he seemed grateful. 1 hour after closing time his truck was repaired.
As a shop I believe we went above and beyond to make sure Mr Reed was taken care of. With the repair that was made it seems to be in-line with any other shop in this area. Not sure why he is so unhappy. While talking with Mr Reed during his repair he had complained about every other shop in the area and that no would could satisfy him, that he was overcharged and poor workmanship. I'm not sure that any repair shop could ever please Mr Reed.
This is a typical review from a consumer that does not and would not understand the process of air conditioning repair. As proffessionals in this business for over 20 years we are experienced and knowledgeable about the expense and diagnosis with any ac system. We have a certain explanation that has been used with any ac repair job that we have performed through out the years and it was explained to Cole as it is for all of our clients which included him being informed of the numerous componenets that can leak in these systems. Unfortunately for him his ac system had multiple small leaks that could not be detected until car had been driven or sat for a couple of days.This is not a guessing game as Cole has stated
Ron came in with a check engine light and a squealing belt that he had replaced. Check engine light was a EVAP purge solenoid and his belt problem was due to someone before us had used some kind of thick white lubricant on his new belt. Purge valve was easy fix, and we had to clean all of the pulleys and install a new belt-Both of which fixed his problems.He hard some concerns about transmission service and we gave him all options to choose from. After our discussion he OK'd the work. I would have thought that if there was any more questions or concerns that it would have been addressed at that time. I'm not real sure why Ron is unhappy. Have attempted to contact him several times to discuss this but will not return my calls.