ReScore Reviews™ (3)

ReScore
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
88% Would Recommend
85% Business Response
Latest Review 1 day ago
Debra M. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and helpful"
Courteous and helpful, friendly
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 09:32 AM
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Ty M., Service Consultant at Serra Hyundai responded on 01/16/2018

Thank you so much for taking the time to fill out this survey!!!Dakota and myself stride for sucess at every opportunity we can. From us at Serra Hyundai we hope you have a blessed day!
Ty Marxen
Dakota Locke 

Rebecca T. ReScore Review on 01/15/2018
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great follow up"
It's done and I feel safe and grateful.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/12/2018 08:14 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"service specific to Hondai"
see above
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/12/2018 08:14 AM
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Ty M., Service Consultant at Serra Hyundai responded on 01/13/2018

Thank you so much for taking the time to fill out this survey. We are working to improve each and every aspect  day by day.  From dakota and myself we hope you have a blessed day!

Rolando N. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Accurate and quick
Best service i have had
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/09/2018 01:52 PM
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Ty M., Service Consultant at Serra Hyundai responded on 01/09/2018

Thank you so much for taking the time to take this survey!! Dakota and myself strive for excellence with each and every customer. We Look forward to seeing you soon!

Ty Marxen
Dakota Locke 

Verified Customer on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service and friendly staff"
The Staff at Serra Hyundai was great with my service they were very friendly and courteous and helped give a fast oil change to my Elantra. I also appreciated them taking the time to look into any other problems I was having with my car and providing quick fixes to those minor problems!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/03/2018
Service Type: Repair
Review Created: 01/05/2018 07:25 PM
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Ty M., Service Consultant at Serra Hyundai responded on 01/06/2018

Thank you so so much for your feedback! Dakota and Myself stride for excellence with every oppurtunity we can. We look forward to seeing you soon!!

Ty Marxen
Dakota Locke 

Deirien H. on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service "
I wish I would have bought my sonata from Serra Hyundai because the entire staff is friendly and takes very great care of the vehicles!!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/29/2017
Service Type: Repair
Review Created: 01/02/2018 09:39 AM
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Ty M., Service Consultant at Serra Hyundai responded on 01/02/2018

Thank you for taking the time to fill out this survey!! Dakota and myself strive for sucess at every chance we can!! From us at Serra Hyundai we hope you have a blessed day.

Lindy R. on 12/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was so impressed by the way I was treated - such wonderful people in the service department "
I had some recalls that needed to be handled - took my car in and everything was performed as explained to me. Very knowledgeable and friendly!!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/15/2017
Service Type: Repair
Review Created: 12/28/2017 02:42 PM
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Ty M., Service Consultant at Serra Hyundai responded on 12/28/2017

Thank you so much for your response! Dakota and myself stride for  excellence at every chance we can!! We hope you have a great holiday!
Ty Marxen
Dakota Locke 

Julia A. on 12/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"warm customer care and excellent service"
Overall for the customer
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/17/2017 02:54 PM
Verified Customer on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service. "
This was a simple recall service. It was just an inspection of seat belts and placement of a tag. the recall stated it would take 15 mins, the dealer said it would take 15 mins, it took 15 mins. the service dept was not at all busy.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/16/2017 08:07 PM
Kimberely S. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Salesman!"
Sam Reese is wonderful to work with!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/12/2017 06:44 AM
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Ty M., Service Consultant at Serra Hyundai responded on 12/12/2017

Thank you for your response! We strive each and every day to get better and better! Have a blessed holiday! 
Ty Marxen

Gregory W. on 12/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change"
satisfied
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/09/2017 04:34 PM
Verified Customer on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very clean, welcoming, friendly. "
Ty is the best service rep ever!
Experience was enjoyable and handled very professionally.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 12/05/2017 05:29 PM
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Ty M., Service Consultant at Serra Hyundai responded on 12/06/2017

Thank you so much for your feedback! We are striving for sucess every minute and for every customer!!!  Look forward to seeing you soon!
Ty Marxen

Robert M. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ge=reat Service"
I waited until the last minute before going on a long trip and needed an oil change. They got me in and out real quick. Very hospitable people.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 11/28/2017 09:41 AM
Verified Customer on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job!"
Great job!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/22/2017
Service Type: Maintenance
Review Created: 11/28/2017 08:20 AM
Robert R. on 11/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient and a friendly service guy."
It was just for my first oil change, but they took care of it at a busy holiday time and got me out efficiently.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/22/2017
Service Type: Repair
Review Created: 11/25/2017 10:10 PM
Michael S. on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service was curtuous and quick. "
Very satisfied.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/23/2017 08:17 AM
Verified Customer on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Excellent service! I took my car for an oil change and it was done very fast.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/19/2017 06:19 PM
Verified Customer on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good service"
very good
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 05:49 PM
Dennis V. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 09:49 AM
Vanessa C. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
N/a
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/07/2017 05:14 PM
Avaon R. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service (Avaon R)"
Great Service, Staff was very mannerable and made sure I was taken care off as soon as I arrived and checked to see to I needed anything else upon my departure!! Highly recommend
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 02:25 PM
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