Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(118 Reviews)

ReScore Reviews™ (10)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
96% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


Verified Customer
Talladega, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021 Category: Service
Good fast work
Drop a car off for a recall which was the motor I drop it off Christmas Eve and he call New Years or before and told me it was ready
EMILY E F. from Serra Hyundai responded on 01/25/2021

Kentavious,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai 
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


CS
Chris S.
Pinson, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021 Category: Service
Car Repair
Good job
EF
EMILY E F. from Serra Hyundai responded on 01/25/2021

Chris,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!


Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


BB
Bryan B.
Pinson, AL
2016 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021 Category: Service
Crue Carter
Crue Carter and everyone else is so friendly.
EF
EMILY E F. from Serra Hyundai responded on 01/25/2021

Bryan,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


Verified Customer
Helena, AL
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021 Category: Service
The energetic atmosphere
Absolutely cannot beat the service you will receive at Serra Hyundai! 10/10 100%
EMILY E F. from Serra Hyundai responded on 01/22/2021

Ty,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!


Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


Verified Customer
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021 Category: Service
Good service
Great
EMILY E F. from Serra Hyundai responded on 01/19/2021

Arthur,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


SS
Steven S.
Leeds, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Great service
My experience was great. The service department handled my issue quickly
EF
EMILY E F. from Serra Hyundai responded on 01/15/2021

Steven,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


DG
Danthom G.
Bessemer, AL
2020 Hyundai Veloster N
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Great service all the time
Pleased with the great customer service i was treated with
EF
EMILY E F. from Serra Hyundai responded on 01/14/2021

Danthom,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


WP
William P.
Blountsville, AL
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021 Category: Service
Helpful, Inexpensive, and Quality
I went in to get a first oil change on a Hyundai NOT purchased from this dealership. I received a first time customer discount, they had refreshments in the lobby, and the service manager, who met me at intake, even matched me with a floor salesman who helped me set up the vehicle’s remote start and other cell phone based features. Great guys. Great service. I’ll be back
EF
EMILY E F. from Serra Hyundai responded on 01/07/2021

William,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


Verified Customer
Fultondale, AL
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2021 Category: Service
Great Service Most Staff Don’t Wear Masks
Went in for routine maintenance and most staff didn’t wear masks. Even in the area of the customer lounge.
EMILY E F. from Serra Hyundai responded on 01/07/2021

Monisha,
Thank you for your feedback. Here at Serra Hyundai we strive to make every visit a 5 star experience. Please reach out to me at your earliest convenience so that we may resolve any issues you may have had while visiting with us. 

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


PR
Pamela R.
Irondale, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021 Category: Service
Great courtesy from the staff
Great

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/06/2021 Category: Service
Great courtesy from the staff
10
EF
EMILY E F. from Serra Hyundai responded on 01/06/2021

Pamela,
Thank you for your feedback. Here at Serra Hyundai we strive to make every visit a 5 star experince. Please reach out to me at your earliest convenience so that we may resolve any issues you may have had while visiting with us. 

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com

EF
EMILY E F. from Serra Hyundai responded on 01/06/2021

Pamela,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


Verified Customer
Bessemer, AL
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021 Category: Service
Very quick and kind
I would rate 5 star
EMILY E F. from Serra Hyundai responded on 01/05/2021

Kathryn,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


Verified Customer
Birmingham, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021 Category: Service
Love them
Of all the Hyundai locations I’ve been in contact with in Alabama, Serra Hyundai in Trussville is my favorite.
EMILY E F. from Serra Hyundai responded on 01/04/2021

Sasha,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


Verified Customer
Birmingham, AL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020 Category: Service
Amazing
Great staff and dedicated workers who will really wanna take care of you
EMILY E F. from Serra Hyundai responded on 12/30/2020

Johnathan,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020 Category: Service
Great Service
Stay is nice and professional
EMILY E F. from Serra Hyundai responded on 12/28/2020

Elbert,
Thank you for the great review. Please do not hesitate to reach out to me if you ever need anything!

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


SS
Sree S.
Birmingham, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020 Category: Service
Good service
Appreciate the customer friendly service.

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2020 Category: Service
Service feedback
Good service.. Love the car wash coupons
EF
EMILY E F. from Serra Hyundai responded on 12/22/2020

Sree,
Thank you for your feedback. Here at Serra Hyundai, we strive to make every visit a 5 star experience. Please reach out to me at your earliest convenience so that we may fix any issues you may have had while visiting with us.

Thanks,
Emily Ferguson
Serra Hyundai
Customer Relations Manager
205-655-7301
emilyf@serrahyundai.com


Displaying Review 1 - 15 of 118 in total