Service Plus Automotive


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

293 Reviews

96% Would Recommend
Latest Review 4 days ago
Katie W. on 02/20/2018
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"Great service and staff goes above and beyond for customers"
I had an oil change at service plus and they were prompt and efficient. They offered rides to other people who were not waiting for their vehicle and they had a nice coffee station and small kids area in the waiting room. Overall a great experience and I will return for any future work I need done on my car.
Vehicle: Ford Explorer
Service Date: 02/19/2018
Review Created: 02/20/2018 05:38 AM
Eric F. on 02/14/2018
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"Treated Curtiously"
My vehicle failed a state inspection, they were courteous and even provided me printed exemption requests so I could get my vehicle in compliance. Re-ran the inspection for free after I received the mitigating state forms. I have already made plans to take my next vehicle to them.
Vehicle: Nissan Armada
Service Date: 01/17/2018
Review Created: 02/14/2018 11:26 AM
Andrew K. on 02/14/2018
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Andrew said he had no problems with the service. The staff was very inviting.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 01/19/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Josh S. on 02/14/2018
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Josh said the business did a good job. They gave him information about his vehicle that he was unaware of.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 02/13/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Chad M. on 02/14/2018
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Chad said the staff are all really good people. They went above and beyond to fix the problem. He brought his vehicle back for another little problem. They also fixed it, without a hassle.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/24/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Meriessa H. on 02/14/2018
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Meriessa said the team was fantastic.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 02/02/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Mary L. on 02/09/2018
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Mary said the staff were very helpful, and so very nice. She was very happy with the work they did, and they got it done in a timely manner.
Vehicle: Toyota Tundra 4WD Truck
Category: Service
Service Date: 02/08/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Josiah L. on 02/09/2018
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Josiah said the business provided good service, at a fair price, in a timely manner.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 02/08/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Taju L. on 02/08/2018
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Taju said this business had good service.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 01/31/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
Frank F. on 02/07/2018
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"Fuel line repair"
Very prompt service, went above and found the repair parts needed to fix the problem. Very satisfied with the work received and will definitely return for whatever work needed on all my vehicles.
Vehicle: HUMMER H3
Service Date: 01/31/2018
Review Created: 02/07/2018 02:42 PM
Don’t W. on 02/07/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"You put losse bolts and nuts? How about tighten it free of charge lol? "
15 year old car and you put 3200 for repairs? Plus the nerve to put down loose bolts and nuts? Tighten them! What a joke. Try to get every penny especially form service members. Cause they know your checks. .1 star
Service Date: 02/07/2018
Review Created: 02/07/2018 09:46 AM
JENNIFER H. at Service Plus Automotive responded on 02/07/2018

I apologize that we failed to explain the needed repairs to you correctly.  I am not sure which vehicle or customer you are referring to.  Please feel free to give me a call anytime at 315-773-3400 to discuss this specific vehicle's recommendations.  

Thank you, Jennifer Hulbert

Dennis S. on 02/06/2018
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"Great Repair Shop"
Very friendly and helpful group of employees. Go out of their way to get your car done on time. Offers payment plans with no credit check. Will definitely continue to give them my repair business. Not many businesses left where you get to actually deal with the owner instead of just an employee. She even gave me a ride home when my car broke down. Not many places go the extra mile like that. Thank you for the great experience.
Vehicle: Ford Escape
Service Date: 01/26/2018
Review Created: 02/06/2018 11:21 AM
Luis F. on 02/06/2018
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Luis said everyone was friendly at the business, and the price was good.
Vehicle: Subaru BRZ
Category: Service
Service Date: 01/29/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
James D. on 02/06/2018
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James said he was happy with his overall experience.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/02/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
Todd M. on 01/26/2018
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Todd said he has no issues. The facility did what he asked them to do.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 01/23/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
John C. on 01/26/2018
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John said the business did fair work, and his vehicle seems to be working well. He was happy with the service.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 01/18/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
SUE P. on 01/25/2018
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"great service as usual....."
friendly, knowledgeable, and made me aware at all times of the progression of the service. thanks to all...
Vehicle: Jeep Liberty
Service Date: 01/19/2018
Review Created: 01/25/2018 03:34 PM
Jason O. on 01/24/2018
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"Friendly local service"
I was met by friendly professional staff. While waiting I watched interactions with other customers which showed me they truely care about their customers. This was my first time in their shop; however, will not be my last. They have earned my trust and I will return for any future automotive needs.
Vehicle: Ram 1500
Service Date: 01/22/2018
Review Created: 01/24/2018 08:19 PM
JENNIFER H. at Service Plus Automotive responded on 01/26/2018

Thank you so much Jason for your kind words.  Jennifer Hulbert, Service Plus Automotive

Jamey T. on 01/22/2018
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Jamey said this business was fine.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 12/29/2017
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Ian W. on 01/20/2018
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Ian said the service was good.
Vehicle: GMC Sierra 2500HD
Category: Service
Service Date: 01/09/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 293 in total