Overview

Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

2377 Reviews

ReScore Reviews™ (58)

ReScore
Overall Rating 4.7241366/5Overall Rating 4.7241366/5Overall Rating 4.7241366/5Overall Rating 4.7241366/5rating 4.7241366
Original
Overall Rating 2.2069002/5Overall Rating 2.2069002/5rating 2.2069002rating 2.2069002rating 2.2069002
86% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


RS
Ron S.
Prairie Village, KS
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
All good.
I was satisfied with my experience.
ERNESTO A. from Shawnee Mission Hyundai responded on 01/17/2019

We greatly appreciate the feedback. Thank you for the review. We look forward to your next service visit. Thank you.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600 ext 3922
earellano@smhyundai.com


CT
Charles T.
Prairie Village, KS
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2019 Category: Service
look at comments
look at comments
ERNESTO A. from Shawnee Mission Hyundai responded on 01/16/2019

We greatly appreciate the feedback. Thank you for the review. I do appologize for any inconvenience and would like to discuss this further with you. Please call me at your earliest convenience. 

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


AL
Angel L.
Platte City, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Oil change
Came in for a regular oil change and also got some warranty work done
ERNESTO A. from Shawnee Mission Hyundai responded on 01/16/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


FA
Freddy A.
Edwardsville, KS
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Buen ambiente
Buena atención, pero un poco demorado
ERNESTO A. from Shawnee Mission Hyundai responded on 01/16/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


GH
Gretchen H.
Overland Park, KS
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great customer service
I’ve been serviced here for years for both my current and previous Hyundai vehicles. They’ve always been helpful every time and trusting!
ERNESTO A. from Shawnee Mission Hyundai responded on 01/16/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


SP
Shiela P.
Shawnee Mission, KS
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
service
you guys were fast and friendly
ERNESTO A. from Shawnee Mission Hyundai responded on 01/15/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


KR
Kathleen R.
Shawnee, KS
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Awesome customer service
I took my Tucson into Shawnee Mission Hyundai for the first servicing. Everyone was was friendly, treated me with respect, and the work was completed within the estimated time. Special thanks to Thomas Her. He listened to my questions and provide clear answers and assistsnce. As a woman I’ve experienced dealers and auto repair shops that talk down to me just because I’m a woman. Not SM Hyundai. Thanks to all for another pleasant experience.
ERNESTO A. from Shawnee Mission Hyundai responded on 01/15/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


CT
Carita T.
Kansas City, KS
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Employees Satisfaction
Your Servicemens greeting when i come and sign in once I arrive. They make me feel welcomed for being there. They engage in small conversation. That is huge for me. Yes they want the business but they want me to come back.
ERNESTO A. from Shawnee Mission Hyundai responded on 01/15/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


RB
Ronald B.
Lenexa, KS
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Excellent Service
I have gone here several times and I am very pleased with the service and indiviauls involved.
ERNESTO A. from Shawnee Mission Hyundai responded on 01/14/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


Verified Customer
Overland Park, KS
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2019 Category: Service
Three visits to resolve issue
.
ERNESTO A. from Shawnee Mission Hyundai responded on 01/14/2019

We greatly appreciate the feedback. Thank you for the review. 

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


BL
Brett L.
Bonner Springs, KS
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
No problems, always friendly and helpful.
The staff has always been very friendly and helpful and they humor my many questions.
ERNESTO A. from Shawnee Mission Hyundai responded on 01/14/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


SK
Steven K.
Overland Park, KS
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Oil change/tire rotate and balance
Did just fine, short wait time
ERNESTO A. from Shawnee Mission Hyundai responded on 01/14/2019

We greatly appreciate the feedback. Thank you for the review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


MM
Marjorie M.
Warrensburg, MO
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Above expectations
Got great customer service. Mr. West was great. Definitely an asset to the department.
ERNESTO A. from Shawnee Mission Hyundai responded on 01/12/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


LB
Linda B.
Shawnee, KS
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Customer Satisfaction
Interest in keeping customer satisfied

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2019 Category: Service
Cleanliness and promptness of service great
The promptness of completing service work was great
ERNESTO A. from Shawnee Mission Hyundai responded on 01/11/2019

We greatly appreciate the feedback. Thank you for the review. I would like to discuss this further with you. Please call me at your earliest convenience. 

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.co

ERNESTO A. from Shawnee Mission Hyundai responded on 01/16/2019

We greatly appreciate the feedback. Thank you for the five star review and the opportunity to have us service your vehicle again. We will see you next service. Have a great day.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


Verified Customer
Overland Park, KS
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Service associate Tom was great!
Service associate Tom was great
ERNESTO A. from Shawnee Mission Hyundai responded on 01/11/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com

SENG H. from Shawnee Mission Hyundai responded on 01/11/2019

Thank you so much for your kind words. I appreciate it alot. Look forward to your next visit. 


GS
Gerald S.
Kearney, MO
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Car repair
Steve and Andrew and the crew are great. I live 45 minutes away but will make the drive for great customer service and great people.
ERNESTO A. from Shawnee Mission Hyundai responded on 01/10/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


RL
Robert L.
Kansas City, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Service
Service Consultant Andrew very thorough and courteous!
ERNESTO A. from Shawnee Mission Hyundai responded on 01/10/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


VS
Vijay S.
Kansas City, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/09/2019 Category: Service
Car service
Left my car at 10am for car service and recalls and my expectation was that it would take around 2hrs, so I was dropped off by the shuttle. I was told that i would be called to update the progress but I never got any call from the service people until 3pm, and then I had to call them and then go in person at around 4.30pm to get my car. Communication should improve otherwise good service on my car.
ERNESTO A. from Shawnee Mission Hyundai responded on 01/09/2019

We greatly appreciate the feedback. Thank you for the review. I would like to discuss this further with you. Please call me at your earliest convenience. 

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


LH
Lori H.
Olathe, KS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Excellent Service
Great work, fast service
ERNESTO A. from Shawnee Mission Hyundai responded on 01/09/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com


GR
Gary R.
De Soto, KS
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Great Service
Shawnee Mission Hyundai has the best service department. The people who work there are courteous and eager to help me. They keep me informed about what my car needs and keep my Sonata running like a new car. Their pricing for service is competitive with non-dealership businesses.
ERNESTO A. from Shawnee Mission Hyundai responded on 01/07/2019

We greatly appreciate the feedback. Thank you for the five star review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600
earellano@smhyundai.com