Shawnee Mission Hyundai


Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5rating 4.32

1668 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 4.6666629/5Overall Rating 4.6666629/5Overall Rating 4.6666629/5Overall Rating 4.6666629/5rating 4.6666629
Original
Overall Rating 2.1190464/5Overall Rating 2.1190464/5rating 2.1190464rating 2.1190464rating 2.1190464
86% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Teresa M. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful Customer Service "
Always have received excellent treatment when I come to service department. Tobey Weiner was a stand out consultant keeping me updated on the progress and letting me know the recommendations for things needed without being pushy or doing a heavy handed sale, which I hate he helped me figure out what I could take care of now and what I would need to take care of in the near future.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/17/2018 08:13 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Thanks  for your input.It helps us improve.We look forward to your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Anna Marie R. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
They are awesome.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:04 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Your input on survey helps us grow.Thank you.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Marsa S. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great America time efficient service"
I came in to have my oil changed but decided to have a few other maintenance items taken care of. I thought I was going to be there for three hours and I was down in half that time!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 03:38 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Thanks for visiting Shawnee Mission Hyundai for your vehicle.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Melvin N. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repairs"
Great stuff done
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/15/2018 05:14 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Thanks for the input.It is important to our process.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Although there was a line. They explained the situation and I gladly waited because I knew it would be done correctly with no shortcuts.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/14/2018 01:12 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Thank for your patience.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service experience "
Treated well, good wi-fi, service while I wait
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/12/2018 06:25 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Thanks for answering our survey.We look forward to your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Ronald M. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2010 Santa Fe Shawnee Mission Hyundai Service"
Always very professional and helpful. They took the time to listen to my issue details and even worked with me for an intermittent problem that was hard to demonstrate and road tested a couple of times, once with me. Nice to be part of the process and they demonstrated real interest in a resolution.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 12:42 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Thanks you for choosing us for you vehicle needs. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 01/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They are good. Can be better."
They are good. Can be better.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 11:04 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Thanks for your input. We appreciate your time.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Mark S. on 01/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Price difference"
Everything was fine except that the cost for service was higher at the dealer than what was shown online
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/12/2018 09:26 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Your input is important to our process.Thank you.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Elnor B. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Old People can trust Shawnee Mission Hyundai Service!"
I was a tad apprehensive when I brought my "new to me" 2014 Hyundai in for an oil change and a report of what replacements/repairs are recommended. I'm a 76 year old woman and am aware of the horror stories of dealerships telling such easy marks as me that their cars need far more work than necessary. I was told at Shawnee Mission Hyundai Service that I only needed to replace a light bulb! Included was a short, reasonable list of what will be needed. Kudos to your service consultant Thomas Crotty! He was knowledgeable and not pushy! I trusted him and will continue to come back for service!
Thank you,
Elnor Barron
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/12/2018 06:50 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Thanks for the response.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Marvin R. on 01/11/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Gppd servoce"
They always take care of me, but this time was faster than before. Good job.
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/11/2018 06:43 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/17/2018

Thanks for the response.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Staff"
I really appreciated how interested the staff was in making sure I was comfortable with the work being done on my car. And, I liked being able to see them work on my car through the window in the waiting room.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 06:20 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/11/2018

Thanks for the survey.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 01/09/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Experience "
Fixed my headlights for $15 each since I brought the bulb in. Definitely recommend it.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/09/2018 10:30 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/10/2018

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/10/2018

Thanks for visiting the dealership for your vehicle needs.Have a good day and thanks for your survey.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SH"
Thomas and the team were great. saw the repairs through from diagnostic, insurance, and repair. Great job.
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/08/2018 07:22 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/09/2018

Thank you for responding to our survey.We look forward to seeing you for your next service.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Best service department anywhere
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/02/2018
Service Type: Repair
Review Created: 01/08/2018 04:15 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/09/2018

Thank you for coming  to our dealership for your vehicle needs.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Tim O. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service second to none "
Service was outstanding. Toby keep us informed the entire time and was absolutely awesome to work with. Thank you very much.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/03/2018
Service Type: Repair
Review Created: 01/06/2018 10:24 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/08/2018

Thanks for the survey.We appreciate your business.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service - oil change"
All the services explained in detail before performing and all good.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/29/2017
Service Type: Maintenance
Review Created: 01/06/2018 09:19 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/08/2018

Thank you.We need all the input to help us get better.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Michelle M. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal attention"
Toby was very helpful in communicating about the status of my car during a holiday weekend. I appreciate his calm and polite demeanor!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/02/2018
Service Type: Repair
Review Created: 01/05/2018 05:32 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/08/2018

Thanks for the response on the survey.We appreciate your business.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Ronald L. on 01/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service but a bit pricey."
Good service with a nice waiting area, a litlle pricey Though.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 01/02/2018
Service Type: Repair
Review Created: 01/05/2018 01:54 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/08/2018

Thanks for the input.We appreciate your business.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Aaron W. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I was very pleased with the service. It was professional and timely. I will continue going back as they are trusted and take care of my car every time.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/02/2018
Service Type: Repair
Review Created: 01/05/2018 10:38 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 01/08/2018

Thanks for the survey.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Displaying Review 1 - 20 of 1668 in total