Shawnee Mission Hyundai


Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5rating 4.32

1550 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.649997/5Overall Rating 4.649997/5Overall Rating 4.649997/5Overall Rating 4.649997/5rating 4.649997
Original
Overall Rating 2.1250048/5Overall Rating 2.1250048/5rating 2.1250048rating 2.1250048rating 2.1250048
87% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work"
SM Hyundai is very professional and gets service’s done in a timely fashion!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/16/2017 04:45 PM
Freddie B. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Overall it was good
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/16/2017 04:13 PM
Michael N. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Helpful team"
Hyundai does quality service and has very pleasant, courteous and helpful team of professionals.
Great shuttle service so I could spend time away from the service center and get picked up in time for driving my car out.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:19 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/15/2017

Thanks for the input. We look forward to your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Shirley S. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient "
Very friendly, comfortable place to wait with lots of amenities
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 11:32 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/15/2017

Thanks for visiting or dealership.We look forward to your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Jeanne S. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People are very nice and helpful, was able to be dropped off and picked up at my work. Explained everything to me"
Very good customer service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/14/2017 08:21 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/15/2017

Thanks for having your car serviced at Shawnee Mission Hyundai.Your response is important.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Mattie R. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service "
I was given some incorrect information from the call center, but once i arrived at Hyundai, Tobey Weiner made sure i had the best experience. I am from out of state and was under so much pressure from busting my tire. Even though I‎t was after business hours, he went out of the way to make sure my tire was fixed. Thank you so much, Tobey!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/14/2017 07:52 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/15/2017

Thanks for your response. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Colin C. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"45,000 Mile Service"
As usual service was prompt and efficiently performed while I waited. Battery failed the testing even though we had not had any problems yet, but glad to head off any concern going into winter weather. Sad to see that the burned out headlamp was not covered by the five year bumper to bumper warranty from Hyundai.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/13/2017 01:38 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/14/2017

Thanks for response It is very important to our success.We look for forward to your next visit. Happy Holidays.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 11/13/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Uncomfortable waiting area"
This is not the greatest place to sit while your car is being worked on. I have a bad back and the chairs are very uncomfortable. Had very good service this last time, but service has been spotty in the past.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 01:08 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/14/2017

Thanks for the response.Your input is important our success. thank you.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Linda O. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff friendly and accommodations while waiting are good."
I don't like doing these reviews so please don't send any more. Everyone wants reviews and they take too much time.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/12/2017 10:33 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/13/2017

Thanks for visiting the dealership.Your response is very important to our team.Thank you.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Kerrie G. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people there are Great. They do have a scheduling PROBLEM, that needs to be taken care of."
Don't let Houston do the scheduling.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/04/2017
Service Type: Repair
Review Created: 11/12/2017 06:21 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/13/2017

Thanks for response.It will help us with process to cut down on your wait time on your next visit. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
It was great!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/11/2017 09:05 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/13/2017

Thanks for your business and the response. It helps us with process.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
ADAM O. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good value service"
Timely service at good value
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/11/2017 06:23 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/13/2017

Thanks for the survey response.We look forward to your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Cecil F. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Fast, friendly and quality service
Vehicle: 2014 Hyundai Equus
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/11/2017 04:50 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/13/2017

Your response in very important to our staff . Thank you.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Whitney V. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Better 2nd time around "
Much better experience than 2 months ago. Staff more friendky and professional , timely and very appreciative!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 10:17 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/13/2017

Thank you for your business.Thank you for the response,also. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
David W. on 11/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Above-average service"
The work requested always seems to be done correctly and the vehicle left and is good of shape as when I've dropped it off.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/10/2017 06:56 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/13/2017

Thanks for the survey.It will help us process our work more efficiently.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Beth W. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly knowledgeable help"
I miss the hot chocolate. Perhaps a nice big box from Costco ??
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 12:29 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/13/2017

We appreciate your business.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Deanna M. on 11/09/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Tucson repair"
My Tucson has run poorly every since i got it due to a faulty transmission. They have finally helped it.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/09/2017 12:15 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/10/2017

Thanks for having your vehicle serviced at Shawnee Mission Hyundai. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Christopher M. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Clean dealership with professional employees!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/07/2017 06:48 PM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/09/2017

Thanks for answering survey,It helps guide use to providing better service.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
The service people were so friendly and helpful. And it cost less than what was originally estimated.
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/07/2017 08:22 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/09/2017

Your input is important to our success. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
John P. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don't understand"
Care for the customer
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/07/2017 06:30 AM
Mark R H., Parts Director at Shawnee Mission Hyundai responded on 11/09/2017

We appreciate your business and look forward to servicing your vehicle again.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
Displaying Review 1 - 20 of 1550 in total